Cottages That Sleep 12 In The Norfolk Broads

Reviews

What our customers say about their holidays

• Janet - Verified booking

  When we arrived at the cottage it was disappointing to see in one of the double bedrooms the toilet and shower were not working and a sign on the door.

  We had received no communication about this prior to arriving or any compensation for not being able to use it. Secondly, we booked a long weekend stay from Friday night to Monday, and we found another note on the Hot tub informing us we could not use it until Saturday P.M. I feel we lost a night by not being able to use it. Thirdly, we found cobwebs in the rooms, on the walls and lights hanging from the ceiling. We could not access the property till 4pm on the Friday due to cleaning but I felt the cottage was not sufficiently cleaned! My last point is check out time was 9 am Monday morning, I rang the owner a week beforehand to request a later check out, he asked me to request again on the Sunday before we leave on the Monday, which I did message him only to receive a message back saying "If I had known on Friday I could have changed it sorry" which did not make sense as I had spoken to him! I explained the situation again only to receive a message at 6:39 a.m. (the next day Monday) basically saying if we do not vacate the property I will be charged for late check out - I was upset, woken early by the message and confirmed we would leave by 9. At 7:10 a.m  I received another message informing us that we could stay till 1030 a.m as the plumber would be arriving. This is not how i wanted to end my weekend away. Please understand my family and I enjoyed the cottage, it is spacious, football table, pool table and hot tub but there is a lack of customer service. I have stayed at previous cottages on a family break and the owners have been attentive, checking in with us to ensure everything is ok and meeting our needs. I feel after this occasion I would not stay here again.

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• David - Verified booking

  This was our 1st visit to Sunnymeade.

  When we arrived, there was a large secure fenced carpark with gates. To be honest it is an impressive house to be welcomed by. We immediately felt at home. The host gave us access an hour early which was good news as we had arrived before the check in time of 4pm. We were surprised to see that Sunnymeade had been updated before our arrival, the host had just renovated both bathrooms downstairs to en suites with showers on the ground floor. Both en suites are big, what a pleasant surprise, we had not expected that. We were also impressed to see Sunnymeade has had a new well proposition 2nd kitchen fitted next to the existing kitchen with an oven and hob, more than enough space needed to prepare food for our group. We were there with a “handful” of young guests and the games room was a welcome addition, football table, large TV and bean bags. Sunnymeade has great Wifi across the inside and outside of the property. Even when we relaxed in the Hot tub which can easily accommodate seven people, the wifi was available. Dining room with the pool table was convenient place, two large dining table and chairs for everyone to sit around the table. The living room with the large smart TV was nice place to hangout and relax. Sunnymeade is only few minutes safe walk from the Village shop, Pub and the Fish and Chip shop which is very good. Would we come back? Oh Yes, this place has been the best place for the money we paid and would definitely return.

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• Lee - Verified booking

  Very nice property with amazing Victorian features with a modern extension.

  Front parking area is more than ample and there is a ground level entrance round the side if the front steps are a bit much. The property itself is huge! Very easy to get lost and disorientated but you soon get the layout. The games room down the end of the property is perfect for keeping the little ones and young ones entertained, they connected their switch to the supplied TV and we didn’t see them after that. All the rooms are spacious enough but not all of them have a en-suit showers but there is a shower in the downstairs hallway and the lower back bedroom has a bath. We did have a couple of issues out of the owners control and he was very easy to get hold of and offered any help he could! Issues were internet blackout and loss of electricity to the village. Both issues didn’t last long luckily. The hot tub is an absolute dream! Can comfortably fit four people easily or tho is is designed for 7 but think that’s a bit of a squeeze as you start to run out of spaces for legs but there are 7 seats. Overall we all (13 people) really enjoyed our stay there and would happily return.

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• Andrew - Verified booking

  You could see that this Property use to be a Nursing Home.

  Appreciate Water pressures are what they are but the only decent shower to use in the property was the one downstairs. Certainly needs updating through the entire property, however the lounge area was very nice with TV and the only other TV was in the Games Room but could certainly do with another TV in the other Front Lounge. Kitchen was well equipped but then it would be as used to be a Nursing Home. Dining area OK but could really do with one table rather than 2 Mix Matched Tables, Chairs & Benches. Please take this as constructive criticism as Investment is indeed required and dated bathrooms and bedrooms really need to be updated and not a great cost. Same time next year property is asking for £2500.00 which really is not worth the money. I paid £1800.00 for this holiday to Celebrate my Wife's 60th Birthday with her family but could have got better value for money going elsewhere.

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• Ron - Verified booking

  If I had known that the property was sub let through another company I would not have booked the property.

  The pool table which we all enjoy was worn out it had holes in the baise and it was well past its best. The rear of the property particularly the downstairs double bedroom was so cold because the heating hardly came on so we got in to a freezing cold bed at night. The towel rail in the shower room came off the wall as it had been bodged up as the holes where the screws went in the plasterboard were too big and had been filled with plaster and normal plastic plugs had been used. The last night I got an email with instructions to strip all the beds of linen and leave in the bathroom and we had to be off the premises by 09:30. The reviews I read were obviously in the summer as there were no complaints of the property being cold. I have stayed in properties let out by Sykes in late October several times but this one was a nightmare, would I use Sykes again, I doubt it. Ron from London

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