Your Dream Large Cottages in Cornwall

Reviews

What our customers say about their holidays

• Emma - Verified booking

  We reported a few items on our 1st day and these concerns were received professionally by the initial Sykes rep on duty, Jacqueline.

  When the leaking outdoor shower stayed permanently on we reported again and turned off the mains water. The lack of recycling/glass bins was reported and we were assured it would be addressed. When the attending plumber simply isolated the shower from the mains that left us with no way of cleaning boards and wet suits outside so we had to trapse them through the house - far from ideal. Shower had not been repaired but simply but out of action! A few days later we disocvered soiled sheets in the downstairs guest room. When I phoned Sykes to update them I spoke with Anna who asked me to send pictures which I hadn't done, but simply placed sheets on a boil wash as I did not wish to disturb our holiday further by waiting for replacement sheets. All this time I believed I was giving helpful feedback to Sykes/Landlord to assist with future rentals and had at no time questioned my expectations as a paying 'customer' - that was until I was received an email from Frederick advising that the landlord was concerned about the amount of visits the plumber had made and still the issue was unresolved. The phrase used was 'very unusual' which implied we 'customer' were creating something unusual. For the cost of the property over 10 days (£7k) my expectations were to have a fully functioning premises with recycling facilities and clean linen. This was not the case and the lack of response from my last correspondence to Frederick speaks volumes - still awaiting a reply! On Day 9 of our 10 day holiday a garbage service arrived with recycling/glass/food waste bins. Additionally so did a heating specialist who also advised that the outdoor shower was infact broken as was the kitchen sink hot tap (which we had reported) and both required new parts. At that point we packed up and left, a day earlier than was planned. What was supposed to be a great family break was tainted by the fact either the landlord was given lip service by tradespeople (both cleaners and plumbers) or they/Sykes simply do not care - as a consequence we walked away from this holiday with regret.

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• Nicholas - Verified booking

  We were emailed on Saturday of our stay.

  We replied to this but on further investigation realised when returned home, we saw this was a no-reply email. This is not advised on the email. The below were also unsatisfactory at best: 1 - the property is not family-friendly. There is no child-friendly crockery or cutlery 2 - despite being listed as family-friendly, there was no cot or high chair. Poor at the cost of the stay 3 - fridge - had missing shelves etc. made very small for 2 families 4 - second-floor bedroom had no blind. This led to our children taking a long time to go to sleep and waking up at 0430. Hardly a recipe for a relaxing holiday 5 - No hairdryer. Poor for a family-friendly stay and for the cost of the holiday 6 - No toiletries - poor for the value of the holiday 7 - No dishwasher tablets - poor for the value of the holiday 8 - Only one set of keys. Poor for a 2-family house 9 - No instructions on parking. Lead to lots of passive-aggressive contact from the adjoining properties management company 10 - Heaters, all unplugged and unprogrammed with no instruction manual. Not the most welcoming intent or use in a cold house. Thankful we weren't staying in winter 11 - No instruction manual for the property. 12 - access road. The info on this was not in line with the difficulty of the road 13 - Bins - neither bin took the glass, it seemed the recylcing box for this was missing 14 - outside seats - the cushions were not fit for purpose and could not be used with the seating. Made enjoying the outside space very difficult 15 - no BBQ - very poor considering the cost of the stay

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• David - Verified booking

  This is a characterful cottage in an ideal location for exploring the northern beaches of Cornwall, close to Newquay and Padstow, located in a lovely village with a great beach only a 5 minute drive away.

  Nearby airport is not an issue. The cottage is well equipped for any holiday, lovely large open fireplace in lounge, good sized kitchen which is part of an extension, great utility room which would be great for coming back to, after a wet day out, nice use of surfboards to decorate the property along with some nice artwork on the walls, great large dining room table, large wet room downstairs with OK shower (though slow to drain) nice garden space at the front of the property. The house is let down by being tired in places - upstairs bathroom is desperately in need of an update eg. Discoloured toilet seat making you feel uncomfortable and clearly there used to be a shower over bath but is now a hand held shower, red sofa in lounge has clearly seen better days, carpets have a grubby feel, the two fridges both look old eg no door trays in kitchen fridge suggesting they were broken, strange use of wooden boxes in fire place, no welcome guide to tell you what to do with recycling waste or where your nearest GP, vet is etc. Overall this was a good place to explore the beauty of Cornwall in a cottage that grows on you over the week despite it being tired in places and in need of an update. Thanks to our hosts.

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• The E Family - Verified booking

  We discovered Coverack the previous year and were keen to return to this quaint part of Cornwall. The house is situated on the coastal path with stunning views of the sea and surrounded by lush vegetation. The private decking area in front of the house is an absolute gem: a riot of flowers, the sound of waves lapping and seagulls swooping above and below, a wonderful place to soak up the sun or have a lively family meal. The house itself is extremely comfortable and imaginatively furnished with every amenity a guest could possibly want whilst the views from almost every window are stunning. The village shop has absolutely everything and the Paris Inn served an excellent birthday meal for our eldest son. The paddle boarding was great and the park not only perfect for little ones but with the most amazing vista. If you want a sandy beach keep an eye on low tide times and parking isn't a problem if you arrive early or late. I cannot recommend both the house and Cornwall Hideaways highly enough.

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• Louise - Verified booking

  We had a lovely stay in Folly 2!

  Despite some unsettled weather we were able to do some great rock pooling, walks and sit out on the patio and enjoyed watching the world go by! It really has the most incredible view from there and the house was so comfortable and had everything we needed. Claire (owner) was so helpful and lovely when we had a query too! We were only 4 in the end (not 6) so we used the bedrooms on the first floor. The only slight issue was that the top floor smelled a bit damp when we arrived (one of the reasons we used the middle floor) but it’s hardly surprising, given the unseasonably wet weather we’ve had and being north facing/next to the cliff face. It was remedied with the heaters on for a bit. Thanks again Claire for a great stay. We’ll be back!

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