Big Cottages & Group Accommodation in Pembrokeshire

Reviews

What our customers say about their holidays

• Val - Verified booking

  1. As has been reported multiple times in previous feedback - the property was filthy upon arrival, despite having phoned the office in advance and having it apparently inspected before we arrived!

  ! Whilst the list of what wasn't clean is as long as my arm, my personal highlights include a dirty, soiled toilet, a bloody handprint on a photo frame, and a toothpick on the bedroom floor. Sykes did arrange for a cleaner to be sent that evening to clean the worst of it however this was not how we were hoping to kick start our holiday and completely ruined the first evening. Also, considering the view is a big selling point, the windows were filthy!!! It should be stated at this point, however, that I highly doubt this is the fault of the cleaners but the short amount of time they're given to clean the property. It's significantly sized properly with 4 beds - it can't be cleaned in a couple of hours. 2. The property was in a severe state of disrepair - we experienced much of the same things as previously mentioned in the feedback (which the landlord claims to have fixed!!). Numerous spotlights had fused, spotlights were hanging from their sockets, one door was hanging off its hinges, the whole property was in desperate need of being painted as it was downright tatty, the garage door doesn't close properly, and the en-suite bathroom flooded. 3. Parking is a nightmare. The claim that a family car can park in the garage completely baffled us. My daughter only just about managed to squeeze in her '08 plate Renault Clio which is by no means a family car. We were forced to park right outside the garage door, and the faulty door mentioned above opened one evening and scratched the car. How a holiday cottage for 6 can't provide decent parking for at least one car is beyond us. 4. Considering the price (especially in peak season!!) the property lacks some touches that would really make it spectacular. The balcony upstairs had only one small table and one chair when there's room for plenty! And the downstairs outside seating area wasn't very inviting. 5. This property doesn't take recycling into consideration. We were told just to put everything into a black bag that the cleaners would later sort. The cleaners barely have time to due essential cleaning let alone sort the garbage. Is it really acceptable in this day and age not to consider recycling? Whilst not all bad - the view was amazing (even if the tree had grown since the photo was taken), and the location was fab (10-minute walk to Parrog Beach), it's clear to me that this is seen as very much a money-making facility and the owners care very little about the quality of the property and the experience of their guests.

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• Luke - Verified booking

  On initial arrival the house looked lovely.

  Of course we had a run around with the kids who were excited to find which bedroom was theirs but once settled in, we realised that it isn’t clean at all. In the en-suite there was mould and the basin was filthy, it was just grime around the plug which one of us saw when brushing our teeth, not really what you want to see. Under the basin lip was just thick mould and grease. The kitchen wasn’t clean, neither were the utensils. We had 6 people which we cooked for after washing everything, to then find the dishwasher is broken and just caused constant issues. Some of the external doors don’t lock properly, mainly the balcony door. You can’t leave the doors open during the day and there’s no windows in the main bedroom, so if you shower in the morning, by the time you get home, all the bedding is damp as it has no where to go! Not to mention the pillows were yellow from sweat, which we found when we stripped the beds before leaving. Overall, and for the money, we thought it was quite poor condition. It looks lovely in the photos, and it’s been renovated really well but if you pay a premium price to stay in a “premium” home, personally I’d make sure it’s gleaming for the next guests. Im undecided if I would stay here again. We stay around this area 4-5 times a year and I’d say this is the only time we’ve had any issues. Really disappointing. If you can get past all of this, it’s a stunning place to be visiting and to us, it’s becoming home.

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• Mrs Williams - Verified booking

  Host was very welcoming, it is rare these days to get an in person greeting to hand over the key! The lemon cake was a welcome treat and delicious. Thank you. Some poetic license taken in the listing, the 'sun room' is a small lean to connecting the back door to the downstairs toilet! Decor is very dated, some evidence of fresh painting but other areas could benefit from a refresh. If you are looking for a boutique experience this is not for you! But the beds and pillows were very comfortable, lots of towels provided, nice hot shower and all the expected facilities e.g. dishwasher etc. Could benefit from a few upgrades e.g. more plugs, bigger fridge, new cooker (grill not the best), a smart TV, but all still usable. Restrictions to parking in front of house during the week but there is nearby off road parking affiliated to the house. Is on the main street/one way system but we didn't notice the noise/traffic when in doors. Some smashing shops in Narberth, house is a very short walk to the shops, highly recommend you try the pastries from the Rock 'n Dough bakery, and pies from Andrew Rees & Sons butchers. A lovely cafe 'Stopio' just a short walk away does some super breakfasts and cake.

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• Mo - Verified booking

  An attractive cottage (no doubt a barn conversion).

  Has lots of potential but not a four star as advertised. Have stayed in many many cottages and never before have we had to strip the beds ourselves on vacating. Requires new double glazing and definitely toilet roll holders in bathrooms. Beds were comfortable. Rotary washing line needs attention instead of rocks to keep it in place and garden etc needs a general tidy up. Dark, cold and a bit disappointing on arrival but we got used to the cottage and it grew on us. Couldn't use the WiFi (password?!). Up to date information re supermarkets would have been helpful as found the Kilgetty coop in a right mess so a wasted visit. Contented Sole had the worst chips we had ever had. Oh and a shower cubicle upgrade is required upstairs if the property is to remain a four star. A few other pointers if it would help but not mentioned here. Just a general upgrade needed.

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• Stephen - Verified booking

  Would highly recommend staying here.

  A couple of minor niggles but overall an excellent holiday in this modernised well appointed property. Great views, easy access too the village and to the coastal path. Would happily stay here again. Minor niggles: people have mentioned parking as an issue. It's tight through the garage but we managed to park a Dacia Duster and a Renault Megane in the garage and on the hard standing at the rear without having to fold the mirrors. There are a few spotlight bulbs that need replacing. The freezer box in the kitchen is in need of a serious defrost Not sure how effective the extractor fans are in the bathroom and the en-suite and drying towels can be challenging. Rubbish and recycling instructions need to be clarified. There are no national standards and the instructions for every property we have been in this year have been different.

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