Luxury Cottages In West Wales

Reviews

What our customers say about their holidays

• Mrs Grindley - Verified booking

  After several emails and phone calls to your company throughout the week regarding our dissatisfactory stay at The Pines, I am emailing to make a formal complaint with the issues we experienced and the lack of resolution. I would like to mention that the bedding and towels were lovely, and we had plenty of hot water throughout the stay. Cleaning - Poor cleaning throughout the property including dust and cobwebs, finding a pizza in the microwave on arrival, old/used coffee pods in the machine. Hot tub - information booklet states the hot tub should be cleaned x3/week. It was not cleaned during our stay. This is a significant health issue, and we now worry the hot tub was not cleaned prior to our stay between guests. Coffee machine - this broke towards the start of our stay and tripped a fuse. We were advised by the company to stand on a plastic bar stool to switch the trip back on. This is an entirely inappropriate suggestion, not knowing the make up or abilities of our group and not taking into account our health and safety. No coffee pods were provided as per the Information booklet. We did eventually receive a new coffee machine, however this was also faulty and leaked water. Dishwasher - this broke towards the start of our stay and was not fixed. Only x2 tea towels and a bathroom hand towel were provided by housekeeping at the start of the stay, and we only received additional materials to wash up with on Thursday after having to request these. We have spent countless hours of our holiday washing up, for 8 people minimum x3 per day. Fridge - faulty, freezing our food despite being at reasonable temperature. This is a food safety issue and subsequently we had to throw food away, we expect the approx cost of this to be at least £200 across the week - including raw and cooked meats, fish, cheeses, dips, milk, fruit/veg, yoghurts etc. A maintenance company attended on Thursday, the issue was not fixed. Games room - no heating, and therefore not usable at certain times of the day due to being so cold. We did not accept the box of chocolates sent by the company, as we quite frankly found this offensive given the amount of issues and lack of resolution we experienced. We have holidayed in self catering properties for many years, and unfortunately this experience has been very disappointing.

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• Mr Mark Kendall - Verified booking

  The Pines is a lovely property but we were let down by a few issues. For the first 36 hours the lights in the game room /shower wouldn't work as the trip had gone, there were no basic essentials for the first night such as dishwasher tablets, no first aid kit that we could find to dress a cup. A drawer in the kitchen was broken, the alarm went off and when we tried to call the management company, the line was dead. Perhaps the worst issue was the lack of hot water which made using the bath impossible and made doing dishes a chore by having to boil the kettle. Cobwebs in corners, cheap toilet roll, insufficient towels.

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• Mrs Morris - Verified booking

  We really enjoyed the whole experience of staying at the pines, huge amount of space indoors and in the gardens. The house was luxurious but very welcoming. Beds amazingly comfortable. Hot tub and games room was fantastic; only downside was the outside furniture cushions didn't dry quickly so unuseable a lot of the time .... end of June but still numerous rain showers. Wifi was a bit hit and miss for someone having to do a little work whilst away, had to use mobile to boost via wifi hotspot.

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• Mrs Bates - Verified booking

  This is a beautiful spacious airy house. We were three generations sharing the house and we had plenty of sociable space and still all had our own quiet corners. There are 3 sitting areas, a large circular dining table in an atrium, and front and back gardens allowing room for children to play and some off duty adults to sit quietly in the sun. There aren’t any views but the private road joins footpaths onto the coastal path and down to the beaches. We loved it - thank you.

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• Mr Andrews - Verified booking

  A fantastic modern house that does make you go WOW! as you walk through the door. Plenty of space with a living room, a TV room, an upstairs sitting area and a dining area. Also 4 large bedrooms with massive and comfortable beds and comfy. We couldn't ask for more and thoroughly enjoyed our brief stay. The improvements suggested above certainly did not spoil anything. They are just little things that need looking at.

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