Guests say
Holly Cottage in Keswick is praised for its cleanliness, spaciousness, and prime location close to shops and walking routes. Guests appreciate the well-equipped kitchen, cosy living room, and the convenience of a parking space. While some mention the single mattress and lounge furniture could be more comfortable, the overall experience is highly regarded, with many expressing a desire to return.
Guests consistently note the cottage as the cleanest they've stayed in, with particular praise for its spotless condition upon arrival. The high standard of cleanliness contributes significantly to the comfort and appeal of the property.
The cottage's location is highly valued for its proximity to the town centre, shops, restaurants, and walking paths. The convenience of nearby supermarkets and the bonus of a parking space are frequently mentioned, although some guests note noise from the street and early deliveries.
The comfort of the cottage receives positive remarks for cosy living spaces and spacious bedrooms. However, there are suggestions for improvement regarding the comfort of the single mattress and lounge furniture, which some guests found to be less comfortable after a day of walking.
Facilities are generally well-received, with a well-equipped kitchen and the inclusion of a downstairs WC being appreciated. Maintenance issues such as a dripping tap and the need for minor TLC are noted, but these do not significantly detract from the overall positive experience.
While the reviews reflect a positive experience with the property's amenities and the owner's responsiveness, there is no mention of gifts or special touches that would indicate a level of thoughtfulness. Therefore, a score cannot be provided in this category.
About this property
Sitting in the centre of Keswick, Cumbria is this excellent, mid-terrace cottage, Holly Cottage. With easy access to the Lake District's attractions and stunning sights, Holly Cottage is the ideal dwelling for a family of three with a furry friend. After soaking in your delightful surroundings in the heart of this picturesque town, make your way inside the abode to be welcomed by a charming sitting room; the space provides you with ample seating to unwind on as you watch your favourite Freeview show on the TV. Continue through the property to find the pleasant kitchen/diner, where the chef of the group will be pleased with the selection of appliances available, including a countertop dishwasher and electric oven. When the budding chef has rustled up a tasty meal, enjoy it at the dining table whilst your catch up on your lakefront activities. Completing the ground floor is a handy cloakroom with a basin and WC; continue upstairs to find a fantastic bathroom, where you can relax your muscles in the bath with shower over. As the day draws to a close, choose between two well-appointed bedrooms to rest in, with one being a single single containing storage for your belongings and a plush armchair, where you can enjoy a spot of reading; further along you can find a spacious double room that enjoys access to a handy basin and vanity, so you can get ready for the day ahead with ease. The cottage rests in a prime location, with a supermarket situated across the road, and ample eateries lining the street; the town is also home to a great range of activities, with the Keswick Museum, Derwent Pencil Museum and the Puzzling Place just a stone's throw away from the property. The outdoors lovers of the group can embark on a walk around Fitz Park or Crow Park, before wandering to Derwentwater where paddle boarding, sailing and the nearby waterfall of Lodore Falls await. Why not spend the day out in Cockermouth, where you can wander through the Memorial Gardens, try your hand at putting at the Cockermouth Golf Club, or hike up the close-by Watch Hill. Those seeking more nature-rich activities, can venture to Bassenthwaite Lake, where the peak of Skiddaw and Lake District Wildlife Park are just moments away, or venture to the enchanting Whinlatter Forest Park where ample cycling and walking await. Treat yourself and your loved ones to a stay at Holly Cottage.
The bustling town of Keswick rests in the heart of the Lake District National Park. Enjoying easy access to Derwentwater, whilst hosting a great array of attractions, including the Derwent Pencil Museum, the Puzzling Place and Theatre By the Lake, Keswick is packed with things to do during a staycation in the Lake District. Hiking fans will also be pleased with the town's close proximity to the peaks of Skiddaw, Helvellyn and Scafell Pike.
Accommodation
Two bedrooms: 1 x double with basin, 1 x single with basin.
Bathroom with bath, shower over, basin and WC.
Cloakroom with basin and WC.
Sitting room.
Kitchen/diner.
Electric oven, gas hob, microwave, fridge/freezer, washing machine and table top dishwasher.
Gas central heating.
TV with Freeview.
WiFi.
Fuel and power included in rent.
Bed linen and towels included in rent.
Parking space for one small car.
One well-behaved pet welcome.
Small outdoor seating area.
Sorry, no smoking.
Shop 0.1 mile, pub 0.1 mile.
Note: Check-in is from 4pm, check-out by 9am.
Note: This property is on a main road
Reviews (33)
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Sandra
The cottage is really comfortable with very good quality furnishings. The WiFi connection was enough for us to watch streamed programmes on Netflix and U. We had a couple of minor problems early on that the owner Helen sorted out very quickly. I have mentioned this as itâs important for guests to know that the owner does care about your holiday enjoyment. The outdoor space is slightly limited but Helen presents it well with flower tubs etc. Well done Helen keep up the good work.
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Gill
The cottage itself was comfortable but I felt it could be improved with very little expense by painting some of the walls in the kitchen and living room to up lift the ambience a little. The bedrooms and bathroom were absolutely great but noted that there was no water coming out of the taps in the main bedroom. Also the information regarding the appliances was not left on view and the thermostat on the kitchen wall should be removed as it is redundant due to new boiler being installed, which we only found out about by chance from the owner who kindly assisted us with the heating. All in all,we enjoyed our stay at Holly Cottage and would not hesitate to book again.
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Joseph
When we first arrived, we were greeted by a cold house with a strong, dank smell, concentrated in the downstairs bathroom and cupboard, but noticeable across the house. This smell was present throughout our stay. Whilst bedding and carpets appeared clean, the house seemed in real need of a proper deep clean or maintenance. There were dead flies in light fixtures, what we assumed to be mud splattered up the wall in the hallway landing, and further dirt marks on the walls in the kitchen, what looked like water marks on the walls of the back bedroom and lounge, hair on the bathroom wall, and wallpaper that was chipped and peeling throughout. The furniture was also tired in places, with the cupboard in the bedroom having parts half hanging off. When we got to the back bedroom, we also noticed that the light and shaving fixture above the sink was hanging off the wall by the wires, with the glass lampshade on the floor. It looked like this had damaged the sink too. Upon seeing all of the above, we were of course really quite upset and wanted to talk to someone who could help. We noted that the first port of call should be Lakes Cottages according to the slip in the kitchen, so we rang them but were sent through a call tree which never ended with anyone who could help. We were eventually able to get through to a person at Sykes, who told us to go to the Lakes Cottages office in town, which we did. We spoke to the individual there, who was unfortunately not able to be much help and didnât seem familiar with the property, and told us to get back in touch with Sykes, which we did. We got through to a representative, who we explained everything to, and said would call us back. An hour passed before we phoned back to follow up, which was when the number informed us that the phoneline was closed for the evening, which we hadnât been made aware of beforehand. At this point, I hope you can appreciate we were really upset and felt quite abandoned. We left a message on the emergency line for Sykes, as it was the only number we could find, and in the end booked a hotel room for the evening. We didnât feel it was right to complain about the houseâs condition being unacceptable whilst simultaneously staying there, and wanted to give whoever would respond the opportunity to rectify the situation. We did eventually hear back from the emergency line, who were helpful and told us to keep hold of our receipt to organise reimbursement. We appreciate this gesture, but havenât heard more about how to actually arrange this. This individual said they would organise a cleaning of the house and maintenance to fix the bulb by the following morning. We did get a call the following morning, from an individual at Sykes, asking us if the situation had been resolved. We went back to the property and were able to see that nothing had changed, which we relayed and were told again it would be resolved as soon as possible. We returned to the house in the evening, and found that the heating had been fixed, but the house wasnât cleaned and the socket was still hanging off the wall and was hot to the touch. We felt as if nothing was going to change so made the decision to unpack and try and make the most of our stay having already lost out on a quarter of it. We were called again by Sykes who relayed that the lightbulb has been fixed and the heating was working: We were in the room with the lightbulb still hanging off the wall, so confirmed it hadnât. It wasnât till the following day that we noted it had been removed. We want to make clear that Sykes does not offer the ability to contact the owner or even indirectly speak to them, which means the owner wasnât offered the chance to put anything right. What we do hope, however, is clear is how difficult it was to resolve any of the issues that were present, and how let down we felt by the service and the stay. We havenât ever complained about a stay before, but felt so disappointed and frankly upset that we felt we had to. We would appreciate a response, as well as a response about how to settle reimbursement for the hotel stay.