Big Cottages & Group Accommodation in Ayrshire

Reviews

What our customers say about their holidays

• Sarah - Verified booking

  The site is really nice do thought this place would be good.

  But disappointment hit us on going through the door. Firstly it smelled really musty then we came to realise how basic / stingy it was equipment wise and also how old much of it was going back to original features like the spa bath. Plastics were yellow to orange with age, some fittings were rusty and grubby. Headboards looked unhygienic and one wobbled backwards and forwards by 2 feet or more. Quilts / pillows were inappropriate - very thin or extremely old ( sheets good). Mare minimum of cutlery and crockery in kitchen. No point having dishwasher if only have 6 knives etc. It just shows lake of awareness of what is needed - more like what was the bare minimum needed. No instructions or welcome pack. There is no en-suite as described. There are just 2 toilets. Pull chords were filthy and bathroom / kitchen blinds dusty and rusty. No bath mat to stop from slipping, shower an ancient electric shower that was extremely weak. Shower screen creaked like mad, so did the bath. Found what I thought was a loose cable only to find out that worked the spa bath. But who would enjoy the experience in an environment in such a horrible bathroom. Door battered about and in need of a paint, lock dodgy - got stuck in it. Need I go on. Oh also main light in main bedroom didn’t work and another in sitting room. One bed light between 2 beds only. On a positive note the sofas were good. We were supposed to stay 4 nights and had paid good money but we only stayed one night as it was such a depressing experience. We had just come from a wonderful other holiday let so couldn’t believe this one. Site facilities were good if we had stayed and used them but this was no way up to the standards expected these days, was soulless, dirty, old and pretty depressing.

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• Louise - Verified booking

  Dirty and tired.

  Stayed at NO. 16. Absolutely disgusting. We tried to stick it out but after a few days we couldn't carry on with it. We contacted Skyee Cottage to be helped but received little support. We had to find another property. We were then told after we left that the carpets and sofa are going to be replaced on the 20th June 2024. Overall... Cons. 1. Decore is tired. 2. Carpets are soiled with heavy stains. 3. Sofa and chairs are rancid. Absolutely disgusting. Made us feel itchy and uncomfortable with the state of the place. 4. Found dirt and food benind sofa. Kitchen draws had crumbs and dirt. 5. Windows were filthy and full of cobwebs. Thick Dirt and dust behind and under beds. 6. Never complained about a holiday before but this was a joke. Had to wash our cloths when we got out. Pros. 1. Mattress was dirty but not stained. Very hard but not a problem. 2. Room sizes were ok as well. 3. The Site was us ok for us . Staff were very friendly. Pool was ok. And we liked the table tennis and ping pong. 4. Parking for 1 car.. 5.Decking area was nice. 6. Kitchen has what you need. (Tiles are gruby tho). Please check the standard of no. 16 Savita Cottage before going. Ensure the upgrades have happened. It's no joke. It's terrible. I don't consider myself to be fussy. But it was awful especially for the price. As it stands we are awaiting some sort of resolution. But to be honest I'm not holding out much hope. As we just keep getting told the owner will be spoken to and then we'll get an update. As of close of business today we have had nothing

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• Fiona - Verified booking

  Unfortunately the standard of accommodation is not as described.

  It had not been cleaned on arrival, However, the resort staff were marvellous and cleaned it immediately. As this accommodation is privately owned, it seems there was a lack of communication about whose responsibility it was to clean. The sofa is threadbare with holes in and awful improvised cushions stuffed in making the seats uncomfortable. It is advertised as a standing shower in the main bathroom but there is no hook at height, so in effect only one shower workable. This shower leaked all over the floor. There were not enough of the same sized glasses in the kitchen for 5 of us (4 of each) and glasses were cracked. There was not enough cutlery either (only 4 knives!). It would have been nice to have more plates than just the six as not enough then for any extra when prepping food etc. The prepping knives (paring etc) were all very blunt and unusable, meaning the only sharp knife available to use in prepping was the serrated bread knife! The fridge door was broken. The carpets were filthy and desperately need replacing. It could be made very nice but clearly the owners have not spent any money on it, so for the price we paid, it was inadequate. This is a shame as the resort itself was lovely. If I were to go back, I would rent one of the resort owned cottages as they appeared much nicer.

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• Jane - Verified booking

  Dear Staff of Sykes Cottages, Unfortunately, we only spent one night at this cottage (paid for three nights).

  There were several items that were not up to standard that I will highlight later, however the main issue was no hot water, this is quite unacceptable. I called reception twice to ascertain the location of the hot water immersion switch and was informed that it was either located behind the living room door, or in the kitchen. After switching every switch on in both locations, to no avail, there was still no hot water. I understand that it's a basic requirement to have this when renting a cottage. The kitchen: Only five dinner knives supplied. (we were a party of six) No operating instruction left for the appliances i.e., cooker oven /dishwasher. Bedrooms: Single bed under the window, (right hand side facing front of cottage) the bed sheets were damp. On putting on heater in the bedroom to try and dry it out, I was text alarmed by Brunston Castle to remind me of the rising electricity costs. Main Bathroom: black mould around the bath is not acceptable. Very poor performance from the shower. All in all, it was not a pleasant experience, I would have expected at bare minimum a guest information book containing all information relating to the cottage, this is standard practice in all cottages that I have rented from in the past. Regards.

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• Maureen - Verified booking

  Had a week at same cottage in July , so was return visit November 3 days.

  Beautiful cottage inside & outside. Looks exactly same as photos. Spotless clean. Broken kettle was replaced quickly. Owner Caroline very helpful & obliging. Secure garden for our young Cavapoo dog. Handy local shop across road. Lovely local walks lots grass across road and entrance to the right to beach. Nice Walk to harbour area with lots of seats. 10 min coastal drive to Girvan. This time round due to health issues we drove car to furthest away car park towards caravans then it’s approx 25 min walk along caravan pathway & into back of Culzean Castle grounds & Swan pool with castle another 30 min walk . In summer we walked along beach & first entrance at a small waterway (which we missed ) or can climb the wooden steps further along (steep climb) Dog settled well in cottage & loved beach & our walks. Great family cottage & great for dogs too.

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