Guests say
Cranmore Premier offers spacious lodges with well-equipped kitchens and comfortable beds, making it ideal for families and groups. The hot tub is a highlight for many guests, and the peaceful, natural surroundings are appreciated by some. However, several reviews mention that the accommodation is showing signs of wear and could benefit from more thorough cleaning and maintenance. While the site is quiet and relaxing, some guests noted limited on-site facilities for children and occasional issues with staff availability.
Multiple guests commented on issues such as stained toilets, unclean furniture, and general lack of thorough cleaning. While some areas were found clean, the overall impression is that cleanliness could be significantly improved.
The lodge is described as quiet, hidden away, and surrounded by nature, which many guests found appealing. There were no negative comments about the location itself.
Guests found the lodges spacious and the beds generally comfortable, though some mentioned issues like low sofas, a dipping mattress, and broken furniture. The hot tub added to the comfort for many.
The lodges are well-equipped, especially the kitchens and hot tubs, but several guests noted maintenance issues such as broken jets, dated interiors, and worn-out fixtures. Some facilities like the bar and coffee area had limited availability.
There were no mentions of welcome gifts or extra thoughtful touches in the reviews, so a score cannot be provided for this category.
About this property
Super stylish lodge with one king-size four poster and one double both with stylish en suite shower and two twin. Large bathroom with bath and overhead shower. Contemporary open-plan living space including a rustic electric woodburner in the lounge, modern kitchen, breakfast bar and spacious dining area. Patio doors leading to spacious decking area perfect for al fresco dining with outdoor hot tub. Ideal for a luxury break with a large group of friends or family. Pets allowed in selected accommodation only.
Images are representative and may not be the specific accommodation assigned on booking.. Woodside Bay Lodge Retreat part of our Evermore collection is a stylish beachside resort just a short drive away from vibrant Cowes. This Diamond award-winning getaway nestles at the water’s edge on the Isle of Wight’s serene north-east shores, perfect for unwinding and taking in the breath-taking sights over the Solent, or venture into the lush woodland complete with nature trails nearby and discover the abundant wildlife, all at your own pace. Take a stroll along the adjoining shingle beach or explore the scenic, cultural, culinary and historic attractions of this ‘Area of Outstanding Natural Beauty’ by foot, boat or bicycle.
Featuring luxurious, premium contemporary design and an outdoor hot tub on selected lodges, each opulent accommodation creates a tranquil ambiance that offers all that you need to unwind, letting the everyday hustle and bustle drift away.
Have a glass of bubbly at the bar, all set in a picturesque area of the retreat.. Woodside Bay Lodge Retreat part of our Evermore collection is a stylish beachside resort just a short drive away from vibrant Cowes. This Diamond award-winning getaway nestles at the water’s edge on the Isle of Wight’s serene north-east shores, perfect for unwinding and taking in the breath-taking sights over the Solent, or venture into the lush woodland complete with nature trails nearby and discover the abundant wildlife, all at your own pace. Take a stroll along the adjoining shingle beach or explore the scenic, cultural, culinary and historic attractions of this ‘Area of Outstanding Natural Beauty’ by foot, boat or bicycle.
Featuring luxurious, premium contemporary design and an outdoor hot tub on selected lodges, each opulent accommodation creates a tranquil ambiance that offers all that you need to unwind, letting the everyday hustle and bustle drift away.
Have a glass of bubbly at the bar, all set in a picturesque area of the retreat.. Woodside Bay Bar
Outdoor sun terrace with spectacular views over to Portsmouth
Free open Wi-Fi access
Woodland walks
Discounted ferry** Up to a 25% ferry discount from Portsmouth or Lymington, or up to a 15% ferry discount from Southampton
. Opening times and dates of the on site facilities will vary throughout the year, without prior notice.
** Discounted Ferry - Please refer to the FAQ’s for the park.
Discounted ferries - refer to your 'important park information' link on your confirmation once your booking has been confirmed which will give you directions to follow to claim your 25% discount on your ferry crossing.
Arrival Information: Darwin Escapes check-in’s are available from 16:00. If you are likely to arrive later than 18:00, please call our resort reception team on 01983 885 220 to let them know. Please note any guests under the age of 18 needs to be accompanied by a parent or legal guardian.
Departure Information: Check out time is at 10:00am on the day of your departure. Darwin Escapes kindly ask that you leave your accommodation as you found it.
Bathrobes: Bathrobes are available to hire for £5.00 per bathrobe. Please note: Bathrobes are only available on a request basis when you arrive at the park.
Hot Tub Information: Please note due to water change and maintenance your hot tub may not be up to the correct temperature when you first arrive. By using the hot tub you are agreeing to Darwin Escapes’ terms and conditions, and agreeing that you have read their hot tub safety information, found here.
Travel cot hire: You can request a travel cot on your booking. Please note, there is no bedding provided and the mattresses are folding, thin and firm and is provided by manufacturer. We require you to follow the safety instructions, which state not to use a secondary mattress or any padded bedding such as pillows or quilts. You must bring your own bedding (e.g infant sleep bags). Please contact reception for mattress dimensions should you require. For further information on safe sleeping in travel cots please refer to information available from sites such as the Lullaby Trust. Important travel COT information Manufacturers instructions are provided at the point of issue and cots are cleaned in line with these after each use. Please also be aware that travel cots may not fit in double/master bedrooms in selected units, please call reception on 01983 885220 for more information if a cot is needed.
Pets: Please make sure that you have included your pet in your booking. If your pet is not included, Darwin Escapes will either relocate you to a pet-friendly lodge, if there is one available, or holds the right to refuse access to the resort. You may be liable for any charges incurred.
Resort Facilities: Woodside Bay’s facilities are currently working at a reduced capacity. The gym can be used by people over 18 years old only. You can access the gym by visiting reception, you may be asked for a fully refundable deposit.
Additional Information: Please note your car registration number will be requested upon arrival for Woodside’s security barrier system. Please read Darwin Escapes’ park rules found here.
Group Bookings/Party Types: A security deposit may be requested on arrival.
Work Parties: No Work vehicles or Workwear will be permitted on site. Un-authorised Work Parties will not be allowed to stay.
Discounted ferries - please refer to your 'important park information' link on your confirmation once your booking has been confirmed which will give you directions to follow to claim your 25% discount on your ferry crossing.
Arrival Information: Check-in is available from 16:00. To make your check in as smooth, quick and easy as possible, we’d like to request you call ahead for specific arrival information and to inform our reception team of your car registration number in advance of your arrival, particularly if you’re arriving outside of normal working hours. Please contact the retreat reception on 01983 858 220. Please note any guests under the age of 18 needs to be accompanied by a parent or legal guardian.
Hire of Travel Cots: You will need to supply your own cot mattress and bedding as this is not included in the hire of travel cots. Please be aware that travel cots may not fit in the double/master bedroom of selected accommodation.
Hot Tubs in Premier Accommodation: Please be aware the hot tub may not be up to temperature when you first arrive due to water change and maintenance.
Departure Information: Please ensure you leave the accommodation by 10:00am on your day of departure.
Pets: Please note, if you are planning on bringing your pet or animal on holiday, this must be included in your party make up when booking. If you arrive on holiday with an undeclared pet/animal, the park operators are entitled to either relocate you to suitable pet/animal-friendly accommodation (if available) or refuse access to the Park. You may also be liable for any Pet charge, cleaning costs and/or relocation costs incurred. Please check with the retreat prior to including any extra pets. Any pets arriving undeclared could be asked to leave the retreat if there is no pet accommodation available.
Group Bookings/Party Types: No Work vehicles or Workwear will be permitted on site. Un-authorised Work Parties will not be allowed to stay. A security deposit may be requested on arrival.
In line with government guidance and to ensure you and your family are safe during your stay all leisure facilities, restaurants and bars are currently closed to guests. A takeaway and delivery service will be available from restaurants and bistros.
Discounted ferries - please refer to your 'important park information' link on your confirmation once your booking has been confirmed which will give you directions to follow to claim your 25% discount with Wightlink or 15% with Red Funnel for your ferry crossing.
Highway works in New Road, Wootton - 25/09/2023 – 06/10/2023
Island Roads have been in contact with us to let us know about the highway works that are due to take place in the local area shortly. These works will comprise of carriageway and footway maintenance with some realignment to short sections of kerb and channels. This approach will allow access to be maintained; although we would inform anyone using the road to expect short delayed during the works and where possible to minimise journeys through the site.
As the nature of these works are affected by the weather, the below dates may be subject to change at short notice.
· Timing of works- 25/09/2023 – 06/10/2023 inclusive (weekdays only)
· Time of works- 07:30 – 18:00
· For further information please refer to info@islandroads.com
Location of works- New Road, Wootton- between St Edmunds Walk to property named "Inwood"
Applicable to Premier accommodation only - We take care to ensure the hot tub is ready for you to use on your arrival although whilst every attempt is made on some occasions due to the strict cleaning and disinfection procedure, we follow the hot tub may not have reached the required temperature and there could be a delay before you can use it.
Reviews (13)
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Confirmed Guest
Our lodge was nice, spacious and everything that we knew we booked. However, the cleanliness wasn’t great, and lots of wear and tear throughout such as damaged paintwork, doors, funiture, skirting boards, our coffee table was broken, our four poster bed in main room was coming apart, the mattress dipped so felt like falling through the night, which would need replacing. Our bed sheets had black marks over them as well. The site was lovely, hidden away and quiet. However, we were very taken aback by one staff member whose customer service was quite rude. The coffee and milkshake area opens at 9am. When asked for this service at 9:20am, we were refused and made very clear that the staff member was left to her self, rushed off her feet as apparently we could see that, and that no one was to help her, and saying no so you can not have the service. Other customers asked, and again it was making us very aware that there was no other staff available and that she was too rushed off her feet to be able to help or facilitate. We would have just appreciated more of apologies, please come back later, I’m just needing to wait for more team to arrive. Also, very surprised to learn that the bar, coffee area is closed on Tuesday and Wednesday, which was disappointing. For children, it would be lovely for a small park area, even if just slide and swings, would make a difference for families as nothing on site for the children to do. The last day, check out is 10am. However, we were disturbed 3 times with cleaners walking in, and then realising we were still in the lodge. We thought it the key wasn’t returned, and that we hadn’t checked out, they would know we were still in there. Instead we then felt rushed and left earlier than planned.
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Laura
We love the Isle of Wight and have stayed at this holiday park several times. We had a great time but definitely noticed that the lodge is in need of a thorough clean and some maintenance. As well as the points listed previously, all the bedroom doors seemed to have drink splats up them which hadn’t been cleaned off. Every piece of furniture had staining, and the curtains in the lounge had something red (we assumed ketchup!) dried in. The lodges are fairly old now but this feels more like they just aren’t properly cleaned anymore. This was reinforced by the fact that the master bathroom had staining down the toilet bowl which easily came off when we put bleach down. It felt unloved which is a shame because it’s not a cheap holiday and it wouldn’t take much to make it perfect.
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Reddy
Good and clean lodge