Cottages That Sleep 16 In Conwy

Reviews

What our customers say about their holidays

• Debbie - Verified booking

  Honest opinion on a arrival we was the first family to arrive and the property was absolutely freezing.

  Having a 10 month baby after recovering from being unwell was our priority to get this on to find the first thermostat we came across being located on the first floor does not work. I had to call the owner to ask how we got the heating on because of this which he explained, what he did not explain is that the heating system does not work correctly! We had to go around turning radiators on and bleeding air( for those that had thermostatic valves) to get heat into the place. Heating very hit and miss, some communal radiators never heated up at all for the week we was there, some radiators would only work when others was turned off! A brief look around before unloading our car and our first thoughts was " oh my god " and we happen to use the entrance off the ramp rather than the main entrance at the time to be greeted by a room of bunkbeds with mattresses being stored on the floor underneath the beds! Bearing in mind the property had been cleaned!!! The property was filthy, and at this point we was only downstairs having a look around. Our 10 month old son was desperate to get down on the floor but it was not clean enough, the lounge area rug I could not honestly say when it was last vacuumed and the owners response to this was for him to roll it up and remove it! the Sofas haven't been vacuumed or moped under for some time or surfaces wet wiped and black cob webs visible all over the place including the kitchen! Utility room located in the basement was dirty, the dryer still having towels and somebody's clothing inside which we had to remove before use. One of the two washing machines leak to the point it flooded the room and an area of the games room. The kitchen - disgusting! Oven - filthy, worktops, floors, cutlery, mugs, glasses, bowls plates etc. By this point majority of our party had arrived and nobody had unloaded their vehicles. We decided that the property just wasn't clean enough for our stay so a member of the group called the owner to express our concerns and that it needed to be cleaned that evening. The owner agreed to come back, on his arrival wasn't pleased to be there and his face and actions showed this and excuses started to come out aiming it at the cleaning company he uses for the cleaning services and that they are on a probationary period etc which if this is the case he is responsible to check their works before the next planned stay in the property. He asked what the issues was and then started to do the bare essential cleaning of downstairs with his daughter but by this point we had done the majority. Myself personally had to vacuum the downstairs areas due to the state of the floors with there still being food on the floor from a previous party before I could let my 10 month old baby on the floor yet still was not comfortable with this throughout the stay. All cutlery, plates, mugs and glasses had to be dishwashed before use and even then we had to make an area of cupboard save to store the clean items. IN BETWEEN ALL OF THIS MY WIFE WAS SWORE AT INFRONT OF MY THREE CHILDREN AND MEMBERS OF OUR PARTY because my wife had questioned him about something and rightly so. The more you looked around the list went on.... been various leaks in the past or what we thought was the past until we started to use our bathrooms! This did not finish here.... bedding was like it hadn't been changed on certain beds to objects that was found within the beds, myself and my wife's bed plus the childrens the mattresses was stained heavily and did not have a mattress protector on and we had to ask for this and others had requested to be told there was non available. All beds was stripped and remade, however they was hunting around for lack of replacements.... they ask for beds not to be stripped on departure.... why ? Everywhere we are asked to strip the linen. Bathrooms, shower cubicles hadn't been cleaned since the last stay... Still shampoo and conditioner on the tiles, shower tray dirty, plug areas DISGUSTING. Loose or broken toilet seats, sinks not draining and backfilling to over flowing heights, towels that was included in our stay seemed clean but stained. Bedroom blinds not working due to broken mechanism, wardrobe hanging frames broken and snapped, plug socket hanging out the wall in one bedroom. Lamps that was provided I think one or two worked out of the four taking into account we had young children. Our bedroom door closure closed that fast it made a hell of a bang every time we entered or left the room whilst trying to settle a 10 month old baby.... this was eventually replaced 4 days into our stay. We appreciate we arrived on a bank holiday so getting cleaners, maintenance people out was going to be difficult but the place on arrival should be clean and fit for purpose when your spending well over £3000 and you have a maintenance chap in three days of it working through the list of problems just to get you by on a day to day basis. We had a leak in a bedroom above the kitchen and had water pouring through the ceiling into the fire alarm system causing the system to detect a fault.... reported and was told " obviously do not use that shower " and silence the buzzer.... that's fine but when the alarm itself is silenced that's not acceptable and puts the household at risk but nobody seemed interested. Overall owner not very helpful or doesn't seem bothered about the property. We had to keep smiling and not let the property spoil our yearly tradition. Hawker family

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• Patrick - Verified booking

  The property was ideal for our family gathering, plenty of space, well equipped kitchen, ample dining area, great games rooms where the kids could enjoy themselves without disturbing the grown-ups!

  We have to say however that we were disappointed with the level of cleanliness when we arrived, some floor areas didn't appear to have been properly swept or vacuumed and there were bits of rubbish here and there: particularly in the present climate of infection avoidance and increased awareness of hygiene measures, we expected to find a much higher standard of cleanliness than we did; a good deep clean wouldn't go amiss. There are a few matters that could do with attention: a lack of bedside lights and also non-slip bath or shower mats, particularly in rooms likely to be used by people with disabilities or mobility problems: bedroom 2 (ground floor twin) was too warm for comfortable sleep and there was no means of ventilation (the windows were fastened or painted shut) except by propping the door open and the door closer was set too strong so the door closes too fiercely: in the ensuite of the basement family room the toilet cistern filled with hot water instead of cold, which indicates a plumbing issue: in the ground floor double the flow control in the shower didn't appear to be working properly. Also, could the lock on the side entrance door not be programmed with the front door opening code? This would be helpful paricularly again for those with mobility issues, to avoid the need for another person having to go round and through the house to open the door from the inside. Overall, we thoroughly enjoyed our stay, it's a lovely area, plenty to do for all ages. We would certainly consider this property again, particularly if the problems we've mentioned were resolved!

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• Clare - Verified booking

  A group of 40+ stayed for a week at Mountain View to celebrate my husband’s 50th birthday.

  We had a fabulous week. The house worked perfectly for our group which included families with young children, teenagers, couples and dogs. The beds were extremely comfortable and the showers were great. There are so many options for sleeping with extra beds in most rooms but it is worth noting that the only way to get to the small dorm room and 2 of the double bedrooms is through the large dorm room. This was not a problem for our group as we allocated all these rooms to the children but is worth considering. We had Mrs Buffet cater for us for one night and I would definitely recommend her as the food was great. The kitchen is quite small but very well equipped with loads of crockery, glassware and cutlery. The children (and adults) loved the games room, we had some great games of poker and darts! The house is a little ‘tired’ in places but this actually suited us as you feel like you can completely relax without being worried about the children spilling or breaking things. The beach was a perfect place to exercise the dogs and children, especially as there is no garden at the house. We enjoyed visiting Conwy and had a lot of fun at Bounce Below which is less than an hour away. I would highly recommend this property if you have a large group with a mixture of ages, I would definitely consider returning in the future especially as there is lots to explore in the local area.

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• Colette - Verified booking

  On arrival you were meet with a overwhelming smell of disinfectant like someone had just sprinkled it everywhere,the smell remained for days.

  Not enough car parking space says 6 cars and this would be possible if someone cleared out all the rubbish and bins from the car parking area and general clean up required. On arrival there was not one toilet roll in any of the bathrooms. Not enough seating in the living room and the seating there is is in quite poor condition and requires updating and more adding. The down stairs dormitory had a fire door at the end leading to the outside smoking area with a low push bar opener meaning any children left in the room could easily open the door and be outside on a extremely busy road. We had to have a Adult sleep in there with the children 3 quite high steps into the property. The stairs are quite steep and tend to narrow as climbing. Oven has a broken rubber seal and the frying pans and trays need replacing. There is plenty of cultery and crockery. The games room was very popular with the children. There is frequent bus service runnng through the village The railway station and beach is a short walk. The house is very big with plenty of room for large groups. Overall the property is in need of some updating and some TLC

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• Cheryl - Verified booking

  We have just returned from a 3 night stay at mountain view, we were a large group of 28 and the property was absolutely perfect.

  The location is ideal with a variety of shops and food outlets within walking distance with beautiful views of the surrounding mountains. There was plenty of room for the entire family, the lounge was a perfect size for socialising and the kitchen was a fantastic size and well equipped. Each room was laid out wonderfully and was very well cleaned. The Christmas decorations were also put up before our arrival which was a perfect addition. It was simple to navigate around the property with the use of door numbers for each bedroom. The children’s dormitory was fantastic and allowed for plenty of space for them to run and play but also be near enough to the rest of the family. The bet feature of this property is the games area including an air hockey table, pool table and disco lights , everyone made use of the area and was especially loved by the children. Although the stairs are steep and connect via the living area, stair gates are provided. We all had a fantastic time at mountain view and we would recommend to everyone.

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