Big Cottages & Group Accommodation in Lymington

Reviews

What our customers say about their holidays

• Tracie - Verified booking

  Beautiful property and ideal location.

  We booked the property as it states rear garden secure for dogs..... it is not. You can access the front garden from the rear garden down the side of the garage. Dogs can easily get under / through the gate. There were large gaps under the fence that need stock fencing as does the paddock fence to make it dog secure. There is also a metal farm gate in the paddock onto the road which a dog could easily get through. The house is beautiful and very comfortable and would happily return if the garden was made secure for dogs. I would have returned in November if this was the case. The shower rooms and bathroom were lovely but you do need a shelf / bath caddy to put your things on. There aren't any toothbrush holders or anywhere to put your shower gel etc. Could just do with these small things to make it more luxurious. Even toilet roll holders rather than loo rolls sitting on the cisterns? These are small points but I do believe valid. There is also no hoover provided which would be useful during the stay and was surprised that one isn't provided. The cooker was not clean on arrival and neither was the baking tray. The inside master bedroom door knob came off in my hand and I was stuck in the bedroom for a while before I could open it again. Doorknob needs locking onto spindle. One of the wardrobe doorknobs in the master also kept falling off leaving a sharp screw exposed. Would be nice if a discount was offered for 2 people just using one bedroom as this saves cleaning time and laundry costs? My only other suggestion is that you could provide a few more saucepans, it was OK for 2 of us but if you had full capacity of the house, it would not be enough. Please take these notes in the positive way they are meant as it might be worth looking into as these small adjustments would make a big difference. On the website it states a 3pm check in which I thought was great but the night before I got an email from sykes stating a 4pm check in? My last note. Upon arrival you really need a welcome folder with WiFi code, emergency numbers, nearest Dr / hospital / vet. Nearest and name of pub / shop / farm shop and postcodes. Interesting places nearby to visit. What to do on departure, stripping of beds, where to leave laundry etc as we only got an email the night before, from sykes.

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• Alison - Verified booking

  The lodge is very nice, it was very clean and comfortable and we really did enjoy our stay there and we would return.

  The directions are very poor, needs to be more specific we arrived from Lymington but the directions did not get us there. It needs to be more clear about the restrictions on the park and you are not attached to the main one, it’s very clear when you arrive and laid out in a folder, this would have been useful advice when booking. This did not affect our holiday as we like the quiet nature of the retreat, but feel others maybe not happy, it needs to be clear when booking. The fridge and cupboards were all full of left over items, which meant we had no where to store our things. It felt like we were sharing with other people, rather than this was our home for the week. We catered for the whole week of food and had to leave items on the side as there was no space cupboards. The maintenance team were excellent, we had a problem with hot water, nothing anybody could have foreseen, this was fixed within half an hour with the most excellent customer service. The lodge is lovely as said at the beginning, the area is lovely, we only traveled half an hour a day, sometimes less to visit some excellent places. We had a fantastic holiday, the little bits would have made it superb.

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• Paul - Verified booking

  Overall, we were very pleased with the accommodation and had an enjoyable week.

  Just a few minor issues: 1. The instructions to open the main gate could have been a bit more detailed as we spent a few minutes working out how to use the fob. 2. The cupboard in one of the twin bedrooms was full of spare bedding so there was no room to hang any clothes. 3. There was no recycling bin in the lodge. 4. Not an issue with the accommodation, but we were disappointed to find out that we had to pay for a pass just to use the on-site restaurant (we didn't want to use any of the other facilities). Is this something that can be taken up with the site authorities? 5. Sykes advertises two lodges on the site: Seahorse Lodge and Amethyst Lodge. In relation to Amethyst Lodge, there is a note about the site facilities being 5 minutes walk away and that driving is not advised. It probably wouldn't have made much difference, but we chose Seahorse as this note wasn't included in the accommodation details and we assumed this didn't apply to Seahorse. Perhaps Sykes could be consistent in their information on this. 6. Also in relation to Amethyst, there is a note about on-site passes being available at half price. Does this also apply to Seahorse?

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• Colin - Verified booking

  The location of the lodge was pleasantly quiet.

  The lodge its self was a good standard. However, the presentation, soft furnishings, towels etc were very basic, not what we would expect. On arrival there were cleaning clothes dumped on the decking. The crockery and cutlery were a random selection and the some of the mugs, plates and bowls were chipped and tea stained. There were no hand towels, no basic hand wash, no toilet brush in the main bathroom, no waste bin in the en-suite. In the en-suite shower room there was a shower chair which had to be move out to have a shower making it very awkward. There was a washing machine but no ironing board or iron. Your instructions are very specific about not leaving items in the cupboards but there were all manner of things including medications such as paracetamol etc in the kitchen cupboard, ice pops in the freezer. Item's belonging to previous renters or the owners in the main bathroom cupboard. It felt like a very amateur operation. When you pay for holiday accommodation, I think you should feel you are the first people to use it, not that you are gate crashing someone else’s holiday home.

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• Darren - Verified booking

  On arrival the following handles came off in my hand.

  Cupboard situated off the kitchen under the stairs. Master bedroom door handle.(This is a health and safety issue. (managed to use the hook behind the door to open. ) Sliding wardrobe door. The downstairs toilet handbasin was blocked on 1st use. Had to wash hands in utility sink. There was no information pack on appliance use or local contacts? On Friday the power went off and we were searching for the fuse box. During our week we looked for a mop and bucket, hoover, egg cups and colander. None of these are available. We chose our holidays based around our dogs. The garden is not secure as stated. The property is beautiful and in a lovely situation. We would love to put it on our return list but due to the items listed above we will not return unless rectified.

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