Guests say
Jasmine Cottage in Cornwall offers a tranquil setting with beautiful grounds and a range of amenities including a pool and spa. Guests appreciate the spaciousness, comfort, and well-equipped kitchen. The location is ideal for a relaxing holiday, with good access to local attractions.
Several reviews mention issues with cleanliness, including unclean utensils, cobwebs, and dusty areas. Some guests found the property spotless, but the majority reported it needed a more thorough cleaning.
The location is generally praised for its tranquility and beauty, with easy access to local towns and attractions. However, some guests found the roads challenging and the property more remote than expected.
Guests find the beds comfortable and the cottage spacious. However, there are comments about creaky floorboards and issues with heating that affected the overall comfort for some visitors.
The on-site facilities like the pool and spa are highlights, but there are numerous mentions of maintenance issues within the cottage and the wider estate, including the need for updates and repairs.
There is no mention of gifts or special touches that would indicate thoughtfulness from the property owners, so it is not possible to provide a score in this category.
About this property
Jasmine Cottage is a desirable contemporary self-catering property with a bright and comfortable open-plan living room with dining area and a well equipped kitchen. A feature spiral staircase leads you to the grand master bedroom suite which occupies the entire first floor with doors to a private balcony with table and chairs, an en-suite bathroom with a huge bath and twin sinks, LCD TV and fully fitted wardrobe! There are two further bedrooms on the ground floor, a 5ft double with 20" TV with en-suite bathroom and a twin bedroom also with 20" TV and en-suite shower room. This superbly appointed rural retreat occupies a sheltered spot on an exclusive complex which spans 90 acres and gives the chance to take leisurely strolls through immaculate landscaped gardens and peaceful woodlands and enjoy spectacular far-reaching scenery.
Guests have year round access to the tennis court, a 60ft indoor heated swimming pool, well equipped gym, spa bath, steam room and sauna and families are well catered for with a shared games room for young and older children, table tennis, pool table and crazy golf. A short drive will take you to a number of glorious sandy surfing beaches including Harlyn and Constantine Bay on the Padstow side of the estuary or Polzeath, near Rock, on the other. Padstow is a bustling harbour town and working fishing port where visitors can relax on golden beaches, enjoy pleasure boat trips, surfing, art galleries, local crafts and homemade fudge.
Rick Stein's Seafood Restaurant overlooking the harbour is perfect for outstanding local delicacies.
The bustling market town of Wadebridge is perfectly placed alongside the ebb and flow of the River Camel, an ideal location for exploring the natural beauty of North Cornwall. The town hosts an array of excellent shops, pubs and restaurants, all offering a personal and friendly service and is home to North Cornwall's only family-owned cinema. The beautiful countryside surrounding the town is criss-crossed with a network of local footpaths, amazing gardens and stately homes to explore, whilst the renowned Camel Trail passes through the town, providing 17 miles of fabulous, traffic free walking, horse riding and cycling opportunities. The stunning North Cornwall coast is within 5 miles, boasting a huge selection of beaches, rocky coves and towering cliffs to explore and the nearby town of Padstow, with its colourful harbour, pastel-washed, medieval houses and celebrated restaurants is a must. Visit the UK surfing capital of Newquay, with over 11 miles of golden sandy beaches, a fascinating sea life centre, exciting zoo and vibrant nightspots. Whatever your desire, there's something for everyone in this terrific holiday location.
Accommodation
Ground floor open plan living room with dining and well equipped kitchen.
Ground floor double with en-suite bathroom with bath and hand-held shower head and WC.
Ground floor twin.
Shower room and WC.
Spiral Staircase to Master Suite with 6ft bed, en-suite bathroom with bath with shower over, twin basins and WC.
Gas central heating, electric oven and gas hob, fridge/freezer, washer/dryer, dishwasher.
TVs DVD and WiFi.
Electricity inc in rent.
Bed linen and towels inc in rent.
A cot is provided in the property however if you require use of a high chair, this must be requested before you travel.
Ample off road parking.
Shared use of landscaped gardens, swimming pool/spa and games room.
Access to 90 acres of woodland.
Sorry no pets and no smoking.
Note: A day pass will need to be purchased for access of the 60ft indoor heated swimming pool and well equipped gym, spa bath, steam room, sauna.
Reviews (37)
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Alan
50 for children - so total cost for 4 adults and one child an additional £870 When informed CC still claimed family pass was available, yet Hustyns confirmed this was not the case. NOONE @ CC responded to any of my calls or emails
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Stephen
Glasses and cutlery were dirty and there was a big greasy cobweb hanging from the kitchen cupboard. There was feaces on the outside of the upstairs toilet that ran from the lid to the floor. I point blank refused to go anywhere near this. There was no central heating or hot water on arrival and we had two under 2's either us. We tried phoning the numerous numbers in the "help file". We had to go to reception at the hotel to use their phone and left a message. The following day a lady called Sarah called me to discuss the issues. I told her what the problem was and she said she would send a maintenance person round. She called me back roughly an hour later saying it had been resolved, the boiler had tripped and he had reset it. By the time we returned to the cottage it was off again. We had to press the reset button every 30 minutes but even doing this we had to shower at the hotel pool. There was no sweeping brush and pan for us to brush up. We left the property cleaner than when we arrived!! Emails sent on the arrival Saturday have still not been replied to. Upon returning home we received an email saying the owners were charging us £100 as we had left the property with stains. My husband point blank refused authorisation of this charge. They have opened a case to try and resolve it. I also believe that they are tearing bad reviews out of the book in the property as there are large date gaps between reviews. I have wrote in the brown book so let's see. Also seems to be fake review on here about the 'vile pets' It's funny how they can email you when they think you've done wrong, but ignore us when asking for help. This was our third and final visit to Jasmine Cottage
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Stephen
Glasses and cutlery were dirty and there was a big greasy cobweb hanging from the kitchen cupboard. There was feaces on the outside of the upstairs toilet that ran from the lid to the floor. I point blank refused to go anywhere near this. There was no central heating or hot water on arrival and we had two under 2's either us. We tried phoning the numerous numbers in the "help file". We had to go to reception at the hotel to use their phone and left a message. The following day a lady called Sarah called me to discuss the issues. I told her what the problem was and she said she would send a maintenance person round. She called me back roughly an hour later saying it had been resolved, the boiler had tripped and he had reset it. By the time we returned to the cottage it was off again. We had to press the reset button every 30 minutes but even doing this we had to shower at the hotel pool. There was no sweeping brush and pan for us to brush up. We left the property cleaner than when we arrived!! Emails sent on the arrival Saturday have still not been replied to. Upon returning home we received an email saying the owners were charging us £100 as we had left the property with stains. My husband point blank refused authorisation of this charge. They have opened a case to try and resolve it. I also believe that they are tearing bad reviews out of the book in the property as there are large date gaps between reviews. I have wrote in the brown book so let's see. Also seems to be fake review on here about the 'vile pets' It's funny how they can email you when they think you've done wrong, but ignore us when asking for help. This was our third and final visit to Jasmine Cottage