Large Dog Friendly Cottages in Wadebridge

Reviews

What our customers say about their holidays

• Kathryn - Verified booking

  While this property is very nice, well positioned and nicely furnished there are several issues of which have affected our stay and need addressing as a matter of urgency.

  The bed in my granddaughter’s bed had been held together with rubber bands which broke when she sat on it. I appreciate that after 2 days it was replaced by a folding bed with the mattress on it, no apology or explanation was given as to why the bed had been left in a poor state of repair was received. The decking is rotten in many areas and dangerous in a few (I have taken photos) with the wood collapsing in a number of areas causing rusty nails to be exposed and creating trip hazards, in one area it is obvious that the decking has collapsed and rather than repairing it properly it has been botched leaving the decking at an angle thus creating a trip hazard for elderly guests, the banister around the decking is completely rotten in a few places meaning it is not attached to the uprights again this is dangerous and I believe a health and safety issue . The hinges to flaps on the balcony table are broken and sharp, I assume the owners are aware of this as the flaps are held on with bungie cord. There are broken and missing tiles in the main bathroom with sharp edges, and there is no pull cord meaning that this light is permanently on. Many taps are loose throughout the property and cupboard doors not properly attached as well as broken and damaged crockery and glasses on the shelves and in the cupboards, the bent front door key mentioned by a guest in september 22 is still present in the accomodation and as mentioned by these guests no hand soap or cleaning products are available just empty bottles. One of the bed side lights in the annex cannot be plugged in as the flex does not reach the socket, this has been mentioned by previous guests but never remedied. The advice book in the annex gives a contact number for emergency contact, I contacted this number when the day bed broke, the couple who I contacted were surprised as they sold surfs edge 13 years ago, this I feel is an indication of the lack of care which the property is afforded by the current company which owns it. The property is in serious need of love and care before a guest is injured.

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• Joanne - Verified booking

  The property itself is gorgeous, with all amenities required - Can't fault that.

  Great location - apart from the main road is quite busy and the building works next door aren't ideal. Few negative comments - The cleanliness of the property was very below par and let it down - it was very very dusty and dirty around the edges... Minor things you would expect for price tag - washing up supplies any provided a jay cloth, washing liquid and 10 dishwasher tablets - sponges or washing up brushes and antibac spray would be of use. There were no black bin bags even though it asks you to put rubbish out in them, and only 2 part used toilet rolls for the whole house. Bunk bed room - When booking we were told that we could use all the beds in the bunk bed room - this was important to us and why we booked this property as we needed to use all the beds for the kids - but on arrival we were only provided bedding for the bottom bunks and when we called the office to rectify we were told we were not allowed to use the top bunks at all. Mixed info. Building works - Appreciated the refund but when agreeing to it we were told the building works would be inside only - they were working on the roof with hammers from 8am-4pm. The property was a shell and quite clearly external works were in progress not internal. Otherwise we loved it and what it offered!

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• Richard - Verified booking

  'This is a nice house in a good location with a limited view of the sea.

  It is well furnished, for the most part and has some lovely artwork (and mirrors). The heating is good and the WiFi works well. The house is advertised as accommodating twelve people. The dining table, however, seats only eight. It should be made clear that there is nowhere in the house that twelve people can sit together to enjoy a meal. The controls markings on the cooker were illegible / worn away. Even using the instruction booklet, it was very difficult to know how to use it. We had no idea what temperature the oven was at when we were cooking. The baking/roasting tray was filthy and needed extensive, thorough cleansing before we could use it. Some of the glasses were clean; most were not and some appeared not to have been washed for some time.. There was no steamer for vegetables: we had to improvise with a sieve. There were no tongs for cooking (e.g. sausages). The bedside light in the annexe barely reaches wall socket and we had to improvise. The hair drier plug was missing a pin. One set of front door key were bent and did not fit into the lock. There was almost no washing up liquid and there were no dishwasher tablets, or cloths for wiping surfaces. There was no hand soap in the bathrooms or kitchens'.

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• B A - Verified booking

  We stayed in Wedge Cottage for a family holiday and were very impressed with the location and quality of accommodation. We are regular visitors to Polzeath and Roserrow is a great base. It is an easy 15 min walk to and from Polzeath beach and a similar walk to the Rock shops for fishmonger/bakery/butcher/Spar. The golf course and leisure centre are only a few minutes walk away. The house itself is in a pretty semi-circular mews with parking directly outside. The cottage has been tastefully decorated and is in very good condition. The beds were really comfortable and all with crisp white linen. There was everything we wanted in the kitchen with plenty of crockery/cutlery etc and all the equipment you would need. The garden is fenced so secure if you have small children. The shed in the garden was a god-send for storing surfboards/wetsuits etc. We were lucky with the weather and able to have a bbq (supplied) and eat outside. There was a good welcome pack on arrival with tea, coffee, milk, bread, butter, cake along with bin bags, dishwasher tablets and washing up paraphernalia. We will definitely be back!!

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• Richard - Verified booking

  We liked the ‘Beach House’ very much - it was ample for our needs.

  The beds were comfortable and it had a lovely large kitchen. It was a shame that the tumble dryer wasn’t working as we got extremely wet due to the weather and it would have been handy to dry clothes quickly. We found the heating controls problematic and one night when the temperature dropped we were struggling to keep warm. I don’t think the radiator in the kitchen ever came on during our stay. There were a few cobwebs and accompanying spiders on the stairwell/ceiling corners but no real problem. It was tricky to get in and out of the shower due to the towel radiator blocking the screen. We had to manouver over the toilet to get in and out, but the bathroom was lovely and warm. The owner might want to make it clear about the rubbish arrangements. It was confusing to have a council notice and recycle options but it would appear that there was no recycling because a business contract was in place for rubbish removal. The house was ideally situated for us, central to the places we wanted to visit and walkable to the pub. I also took the dog for a walk to Polzeath which was great.

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