Big Cottages & Group Accommodation in Prestatyn

Reviews

What our customers say about their holidays

• Khadijah - Verified booking

  I arrived at the property at 3.

  50pm along with my sister and two kids and my friend and was disappointed to find the bungalow had not been cleaned There were dirty towels on the floors the beds was not made and also the kitchen was a state with the stove having been used and left as it’s as and a baking tray used and not washed the sink area where there was dirt accumulated under the drying rack which had dishes drying on there. We ended up wiping down areas just so we could make brews The bathroom sinks were dirty and also the bins in bathroom were full there were labels and hangers in one of the bedroom Hair on the sofas and Clearly someone had stayed here and no cleaner had been in to clean prior to our arrival. This was shocking and also put a downer to the start of our holiday We contacted the number given and a cleaner contacted us (who was lovely ) and started cleaning whilst we were here we had travelled from Preston and the kids and ourselves were hungry and were looking forward to sitting down for a meal but the kitchen was in no state to be used. It was 5.30 ish and the cleaner was still here so it is very much an inconvenience as we were just hanging around waiting.i also received a call just then to say the hot tub needs a clean and asked us if they could come clean it to which I agreed and he also said he needed to use the water which added to the inconvenience and we advised them to clean them so we could use the hot tub the next day. But that time it’s was like 6.30pm and we started our holiday. The house was nice overall if it was clean and everything was ok the. I would have gave full 5 stars but our holiday started not so good. Afterwards we also notice hazard in kitchen the floor was dangerous they need to sort that out they have put rug there but it’s not big enough I have pictures of it too, and Sykes did not contacted me back but after I came back I get the feedback email. The owner away good as he sorted everything out. Sykes please let the owner know next time on time so they can clean the house before next guest.

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• Michelle - Verified booking

  We did have a lovely stay.

  Good location, comfy bed and mostly clean throughout but a few things need attention in the cottage. In the on-suit bathroom the rainfall shower needs secured to the wall, the showerhead won't fit in the bracket properly so you have to hold it throughout your shower. After turning off the shower water constantly leaked with a loud dribbling sound. The toilet seat was loose and within a day of arrival there was a smell of damp which got stronger through the duration of our two week stay. Theres nowhere to do hair and makeup with a plug and mirror. The bins and refuge instructions are not clear or up to date. Even though theres a washer & hot tub there is nowhere to dry anything a rotary dryer in the garden or even a clothes horse would be helpful. There is no iron or ironing board in the cottage, we had to buy these to use. There was no hoover, there was a brush and a dustpan & brush which was great for the hard floor but there was a shaggy rug in the sitting room that we couldn't vacuum for two whole weeks which made us wonder if it ever got vacuumed. The back door out to the garden opens outward onto a small step which is not much bigger than the swing of the door but is over a foot high from the patio, the steps down are behind the open door so you have to close it before you can move. There is no handrail round this high step making it hazardous for the elderly, children or anyone with mobility issues. The hot tub has no lights and could also do with a good deep clean. While we were there two men turned up looking for the owner as they had noticed the car there, my husband had to show his driving licence to prove who he was and we were asked to show our booking confirmation, they then left us a sealed letter for the attention of the owner which obviously we left there. Overall we enjoyed our holiday as we made the best of it but this cottage could be absolutely perfect with just a bit of care.

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• Cynthia - Verified booking

  On arrival we found the rubbish bins overflowing and strewn all over the driveway not a great start but put right on day 2 On entry very nice bungalow well set out.

  Then the fun began the laminate kitchen floor had lifted in places and bits were breaking off and it became a trip hazard, the oven hasn’t been fixed to the cabinet so when you pull the door open the whole oven follows and the socket behind the microwave doesn’t work. The toilet seat in the main bathroom is broken and moves each time you sit on it and the taps in the bath have been plumbed in backwards hot is cold and cold is hot. Shower head in en suite loose and small head doesn’t stay in place. Last of all the hot tub on removing the lid the smell was awful and the water quite dirty looking we reported it to the caretaker who did manage to get a guy to come from his sick bed to clean it and refill it sadly we think it needs replacing as by day 4 the smell had started to return ( the hot tub guy agreed). Please can they also put in a step from patio doors in bedroom as it’s rather a drop. Lastly pillows and mattress in main bedroom have no protectors on so on removal of bed linen they had stains on them. We did ring the caretaker and point out these things but nothing happened with any maintenance apart from the hot tub. Thank you Luke. We had a nice few days but kept wondering what we would find next taking pictures as we found faults so we weren’t blamed for anything think the owner needs to take a look around.

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• Andrew - Verified booking

  Bins overflowing when we arrived (understand it was NY so collection may have been different but it shouldnt be like this for new paying guests).

  No collection during the period of our stay and we had neighbours complaining to us as seagulls made a mess of the bins on the 1st night of our stay, we collected all the mess ourselves in the rain. We had to make a make-shift bin area in the garden for ours. Rubbish was all over the garden/front area/street from previous guests Broken floor in kitchen in multiple places - braking as walking on it, which was very dangerous, especially as we had young children with us Broken lightswitch in bunk bed bedroom Oven not screwed/fitted in kitchen - fell out when opened door Shower in en-suite very loose / not fixed Hot tub was unusable as not warm on 1st night - surely can have a fitting from the hot tap in kitchen to fill with warmer water so its ready and not fill with cold? Hot tub was on a programme/timer and went colder on NYD so was unusable again for a 2nd night Hot tub lights didn't work, the garden light was blocked by the big shed and when in hot tub, it was dark and we had to use the light of our phones when in there TV - wrong remotes for the TV, couldnt turn off subtitles or the automated adverts for the TV - need the correct remote Was generally a nice property but it seems the building work has been rushed and there is a lot of snagging to be done for guests to be happy with the property

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• Heather - Verified booking

  We recently stayed for a family holiday in Cwm Pennant and would highly recommend the area.

  There are pubs, a cafe, an arcade and it is a 20 minute walk from the beach. I booked this as I was taking my mum with mobility issues and it was one storey and this was great for her to get around. Whilst we enjoyed our stay it is unlikely we would rebook. The hot tub was not maintained the week we were there and the manual stated not to maintain it ourselves by adding in chlorine etc. The gardens were also overgrown and not maintained which was different to the pictures when booked. The facilities in the cottage were poor for example no wine glasses, no hand wash, no washing up liquid, no cooking oil etc. Every cottage I have stayed in a cottage/ lodge before they have at least the basic necessities however this was not the case unfortunately. The photos showed larger rooms and a larger grassy area outside however it is evident that the pictures had been taken zoomed out. Overall, we enjoyed our holiday and it was great to spend time together as a family. We just felt for the price for a week, the cottage did not live up to our expectations.

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