Cottages With Swimming Pools In Cumbria

Reviews

What our customers say about their holidays

• Steven - Verified booking

  Hello I am sorry to do theirs but I would like to raise a complaint at the ...

  Hello I am sorry to do theirs but I would like to raise a complaint at the issues we have had during our stay For the whole visit we had hot water for approximately half of one day the rest of the stay the water was cold we could not shower or wash properly the electrician came and fitted a new part on the hot water but this did not improve the issue the water was hot and went cold so quick that only two people could be showered before the water went cold this was terrible for such a large party and new born babies The fridge was in a complete state the smell was terrible and there was rancid waste products behind the fridge we could not use the fridge for approx 36 hours I had to pull the fridge out clean it and disinfect the floors I do not know how the cleaners could miss this There was animal faecies all around the grounds right outside the double patio doors my daughter stood in it when we arrived We did not bring our pets so do not expect this at all There was black mould and damp in the bath rooms this is terrible and not safe at all The upstairs bedroom second from the right the window leaked causing damage to my daughters MacBook Air laptop this now does not switch on I am going to have to get this repaired The bedroom on the far right the radiator nobs are broken and cannot be adjusted causing discomfort during the night The bathroom/shower upstairs on the far right had shelves hanging of the wall The down stairs bedroom had a leak coming from the ceiling leaving water marks on the ceiling At the top of the stairs on the landing the floor was damaged and not load bearing this was unsafe The overall state of the cottage was under maintained and frankly the stay was very unpleasant I had to complain on numerous occasions about things I do not think the cottage was cleaned prior to our stay I spoke to the shop keeper and we nearly went home on day two the only reason we stayed was the adverse weather We came to the cottage with the intent to try it prior to our wedding in September we were hoping to book the whole grounds for our guests I find this very disappointing The cost of the cottage was high for four nights especially when we had no hot water also the other issues we faced The whole party think this trip was ruined The cottage has such potential and looks beautiful but in truth we are very disappointed I have photographs of some of the issues

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• Simon - Verified booking

  Very poor I’m afraid to report from both the owners and Sykes themselves.

  The apartment initially looked lovely, clean and modern in an isolated area but was met with a rather stern cleaning note on how to strip the beds at the end of the stay and how to tidy up after ourselves. The property looked lovely but we soon came to see the many downfalls. The lights in the bedrooms are simply too powerful and are motion sensitive, so every time you moved in the room the lights came on. Unfortunately we found this out during the middle of the night whilst popping to the loo. Also, the door going out of the property in the main bedroom requires a blind as the external lights will light up the room too. Sensitive sleepers be warned! I did find the shutters did not keep the room dark enough in the mornings either but that’s probably personal. The secret room was a joy and can in handy when a bat flew in (so definitely close to nature) as one member of the family could hide in there, whilst my daughter was delighted to see such a creature close up. The site the apartment is in contains a bar and restaurant, whilst the food is good, please book your table ahead of your stay as we were turned away one evening. Lessons learnt. The crazy golf was free and a great way to spend a wet afternoon Now the crux of the problem. We only booked this apartment on the basis it was served with a heated indoor pool but on arrival day, it was closed due to a leak. It remained closed all week whilst we stayed there, if I was made aware of the matter beforehand, I definitely would have picked somewhere else to stay. I raised a complaint via Sykes whilst away but they only contacted myself when I returned home. I complained about the pool to Sykes who passed it onto the owners, but neither Sykes nor the owners were willing to help out. I was offered a £100 compensation from the owners only if I stayed with them again, but I don’t feel like I would like to stay in the property again. Neither Sykes nor the owners were willing to help out (NB The receptionist at the pool did not offer an alternative either nor did the closed pool signs suggest alternative arrangements had been made). Sykes suggested a small claims but this isn’t something I’m willing to do due to unnecessary stress. I’m afraid due to the lack of understanding from the owner, I won’t be booking from Sykes in the future.

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• Pete - Verified booking

  The property is in a superb location right next to the Lake and with its own small jetty, and is reasnably comfortable as well.

  However, there were many niggles which for the sum paid to rent, took the shine off our holiday: 1. The road down to it is in a very poor state with large and deep potholes (if you have any back issues, which we did, dont do it); 2. Brambles grew in from the sides of the road, some of which you couldnt avoid (if you value your car paintwork again dont do it); 3. The jetty had a few maintenance issues (other properties had been renovated, this one hadnt), and there was even some broken glass not cleared from the foreshore; 4. the property was not very well cleaned with cobwebs and spiders in the kitchen and the entrance lobby hadnt been cleaned for sometime; 5. The best north lakeside walk (to Grubbins Point) was out-of-bounds due to a private function, the south walk outside the house, was covered in water so difficult to navigate and the garden that we were told was open, wasn't; 6. Maintenance issues are covered by the estate and they dont man the phones at weekends, so any issues on arrival, wont be dealt with until Monday (we had a few with the shower head broken, batteries flat in TV control, and not enough drinking glasses (there were other missings in the kitchen utilities as well); 7. Doorways are quite low, so myself and my eldest daughter (who are only 5' 10/11") hit our heads regularly; 8. The blind to the en-suite doesnt fully cover the sides of the windown glass and there is a footpath at the end of the garden; 9. The drawers to the bedroom furniture need easing so they open - and they should be checked by the cleaner as we found someone else's sock left behind. Sorry to moan but these were all genuine issues faced, which to be honest for the level of property we were renting and paying for, we dont think we should have encountered.

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• Sarah - Verified booking

  The cottage is a little style over substance - it’s beautifully decorated and has some clever touches such as the boiling water tap, but lacks functionality and some basics you’d expect.

  As a fellow holiday cottage owner and holiday maker I expect the following to be in situ - a toaster, some baking trays, blinds at all windows (the double bedroom back door has glass panels and no blind), working TVs - there are three but some don’t have live TV consistently working on them) and welcome instructions regarding the site itself eg recycling, bins plus using the technology (the less tech minded may find this challenging). From a safety perspective there’s a step from the kitchen to lounge which is difficult to see. Another guest has kindly put silver tape on this to make it stand out and has flagged in the visitors book - this isn’t up to safety standards in my opinion. Finally the hall and bathroom lights are motion sensored. I have no issue with this except that if someone gets out of bed in the double bedroom the light in the open bath area comes on and wakes up the other person - there’s no way of turning this off. This should not be on a sensor as we had disrupted sleep each night. The site itself is lovely - very quiet given it was half term. The restaurant serves good quality food and the mini golf etc are well maintained. Only and quite big negative was the pool temperature - it’s very cold. Our five year old learns to swim in a cold pool but this took it to another level and she didn’t want to go in the main pool - which we didn’t blame her for as neither did we! If the pool temperature was rectified we’d love to stay on the site again but we wouldn’t stay at this property.

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• Gareth - Verified booking

  Spent a week at Tillymint cottage during august.

  We are a family of four and the cottage had plenty of room. It was clean and tidy on arrival and well stocked. We liked the fact there was things like drying maiden, hoover and cleaning products available. The site itself was amazing, kept clean and tidy and lovely and quiet. The playground, crazy golf and golf frisbee we’re fab! The pool was well maintained, and our kids loved they could go every day and that towels were available, which was really helpful. Staff were lovely and polite, always said hello and very attentive in the restaurant on site. Food was lovely albeit a tad pricey, however the activities that ran that week were definitely a nice added bonus. The area is beautiful and the closest big supermarket was about a 10/15 min run, so not bad at all. Lots to do in the Lake District, a week just isn’t enough and the odd day we decided to stay on site there was plenty to keep us occupied and the cottage had a really good selection of books and dvds. We did however have two minor points with the cottage; the plywood decking area upstairs did look a bit a dodgy but we know the cottage has not long been taken over, so I’m sure that will be dealt with, and the the key safe…was a bit tricky opening it and just wouldn’t open when it came to returning the key which made us panic and flap. Overall, we would definitely recommend Tillymint cottage to anyone and we will be booking again for next year as we enjoyed it that much

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