Beach Cottages In Whitby

Reviews

What our customers say about their holidays

• Pam - Verified booking

  This is out 3rd Christmas in Whitby.

  House is very spacious and decorated and furnished to high standard The bedrooms and bathrooms were all great with good showers and water pressure Towels and bedding were great. There were some issues with cobwebs, we found hairs on one of the window seats General debris under the microwave, bin needed cleaning and the detergent drawer on the washing machine was quite disgusting and had to be cleansed thoroughly before use. Also the kitchen was a disappointment Its not equipped for family of 8 or 9 The fridge is far too small and had a large ice box taking up all of the room and isnt needed when there is a freezer next to it I would have expected a large larder fridge in a kitchen of this size It was a pain having to go into the utility room all the time to the other spare fridge There isnt much work top space when serving up and cooking I think the kitchen is badly planned and needs an island to increase work space. The grill on the range cooker was useless you can only use the front part of it and the pan kept falling off the shelf if you pushed it too far in and its very small The radio didnt seem to work which wasnt too big a problem as you could get it on the TV Although were lots of pans there there were no serving dishes or large bowls and I had to buy some. The cafetierre leaked all over when pouring. TV in lounge quite small and the stand does not fit the decor and when we tried to use netflix we were unable to as too many other devices (not ours) were logged in. We did enjoy our stay and house is in a good location and very warm and comfortable Parking is a bonus but is very tight (we were warned of this in the info) Just a few niggles and didnt quite make the mark for us. I have put it met expectations as on the whole it did except for the points above.

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• Lee - Verified booking

  Prepare to be holiday cat fished !

  Misleading photos of the property, not up to date or accurate, the photos taken almost a decade ago when the property was obviously well kept and beautiful, today this is not the case, the photos outside are not an accurate reflection, the garden was horrible, dead plants, tired furniture, cigarette butts, the kitchen small cluttered and not well kept, overall a very disappointing booking for the money charged. Walls without plaster, cracks, damp patches, kitchen floor knackered, the black bedrooms bathroom dirty tired damaged with cracked toilet that leaks and very outdated, the boiler leaking with a known fault that resulted in it stopping during our stay and plumbers attending, the house cold and damp as the boiler not fit for purpose….. I could continue but won’t. The property location was central, and had parking, this would be the only positive of the property. I’ve used Sykes before, but in my opinion this once beautiful property needs delisting and bringing back to a lettable standard. £800 plus for a 4 night out of season break I expect better, not stained bedding, not dirty run down council flat vibes, and shame on you Sykes for using photos taken 10 years ago, the furniture is different, the slabs in the garden don’t even match them photos are that old, and you’ve a nerve to charge a £150 housekeeping bond

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• Susan - Verified booking

  On the whole we had a wonderful family holiday, Albany house is lovely and met all our needs as an 8 member family!

  Clean, comfortable and ideally situated! Our only negative was that on Thursday night after/during a torrential rain storm we discovered a leak from the loft “ games room” which went through in to the twin bedroom below in several places making one of the beds wet and into the light switch electrics causing a sizzling noise from the switch, hence we dare not use the light or the room for fear of a short and possibly even a fire hazard? We reported it to yourselves at 9am Friday and we’re told someone would be round to assess it! We went out for the day and upon our return hadn’t heard back ,so I phoned again to be told they would look in to what was happening with it and would get back to us!!! Disappointingly we heard nothing at all from any one from Sykes ! The four members of the family on the top floor ended up sleeping in the living room for 2 nights as we were worried because the leak had affected the electrics !! We actually left a bowl and a bucket up there to catch the leaks ! I do not feel this was very good customer service from yourselves as we had no feed back about our problem from you at all, no follow up apology in fact no communication at all!! I just hope the problem was rectified before the nxt family arrived today!!

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• Tania - Verified booking

  We have stayed at this property 4 times over the last few years and noticed the decline in the maintenance of the property.

  It is marketed as 5 star, which may have been appropriate a few years ago but not now. We noted several problems in the visitor book last year which are still there currently, and with the absence of the visitor book would suggest the owner doesn’t want guests to see issues aren’t being addressed. All the showers do not drain correctly. A faulty flickering lamp in the living room knocks out the main light and tv when it flickers. The cleaning isn’t 100% with dusty surfaces and skirtings. Decorating is looking tired and dirty, with plaster stud holes in the walls in the room we stayed in. Having to strip beds when leaving isn’t a norm for 5 star accommodation and highlights the cleaning issue as the mattress protector in our room was marked and dirty. Kitchen fridge door is on an angle. We decided to re-book from last years visit as the location and parking works for us, but have decided this was our last visit to Albany House as decline and lack of maintenance to the property doesn’t justify the rental fee.

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• Robert - Verified booking

  Lovely cottage, great location and very comfortable.

  All the appliances you’ll need and a very nice owner. We had an issue with the door lock and it was fixed within 2 hours. The only disappointment was the cleanliness. All x3 Sofas were absolutely covered in white dog hairs and it took us 45 minutes with a vacuum cleaner to get them off. On removing the seat cushions we were horrified to see how dirty it was underneath. I don’t blame the owner for this but mainly the filthy people who were in the cottage before us (clearly a small dog was allowed to climb all over the furniture) with little respect for other people’s property. I appreciate this is a dog friendly cottage but we cleaned up any mess caused by our Labrador and he certainly isn’t allowed on furniture. The rest of the blame goes to the cleaning services provider, whose standards of cleanliness is very different to ours. Apart from that, it’s a beautiful place to stay and I’d definitely recommend it.

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