Holiday Cottages in Whitby with a Games Room

Reviews

What our customers say about their holidays

• Emma - Verified booking

  I'd struggle to find a better located cottage of this size in Whitby.

  There aren't many that can sleep 4 adults in king-size beds with three decent single beds. I've thought hard before leaving this review. We've had a good holiday. But given the cost of renting the property I'm not happy with our stay. Full admission that I didn't try to work out minor niggles with YCC or the owner. I only dealt with one issue that was dealt with by YCC, I didn't want to spend any time on a holiday trying to sort out small things. Like many people, time is a precious commodity. First impressions weren't great. Outdoor access to property slippy and strewn with litter from neighbouring cottage. When we arrived, we could not turn any lights on, as the power to all off them was off, so the first thing we had to do was find the fuse box to get the power for them back on. The property smelt strongly of wet dog. Photos in listing need updating as some areas looking very tired. Because there must have been a power cut, the electric oven would not work, so we could not cook anything. The guidebook helpfully explained that if this happened you had to reset the oven by pressing the plus and minus buttons together. However, there was no plus button - presumably broken off by a previous guest and not replaced. One of the blankets on the beds should not have been placed back on - it stank and was covered in fur. At least one chipped knife and several cracked or chipped glasses. Windows need a clean, shower seals hanging off, missing tooth brush holders, chipped plaster. Outside area on roof has changed from photos and is looking really tired, awning didn't or doesn't work (and is filthy). The coffee maker listed was a cafetiere. So far, so minor, and all things I was happy to overlook. It is a good property. Some issues have been caused by previous visitors, but unusual for them not to be addressed. The reason for the low rating is that we found evidence of mouse activity our first evening. In several locations. It was confirmed on the second evening when we caught one. We actually saw several in and out of the large laurel in the neighbouring property. It's an old property. It's not an easy one to resolve given where they're coming from. Mice will get in, and heavy rain will drive them in, I'm not unsympathetic to that. YCC/sykes dealt with this very quickly (especially grateful for this at the start of a two week stay with three under 4s) but the general maintainence and cleanliness would help with this (air brick in patio area maybe needs a mesh cover which we didn't spot until our last few days). This is my first disappointing experience with sykes, so while I would consider using them again, I'll be a lot more cautious in the future. I wouldn't stay in this property again, sadly.

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• Fiona - Verified booking

  The property location was spectacular.

  The road getting to this property is a single track and very hilly. I wouldn't want to be there in bad weather. I found the cottage using the direction provided on the Sykes app. It's got a tight drive way. Inside the property we were met with a damp smell. The first 2 rooms are bedrooms which are very nice both ensuites. Then there is large open plan living and dining. The view out in the garden is superb. You have a bedroom at the bottom of the stairs. 2 bedrooms upstairs. In one of the bedrooms has a bath which in my opinion doesn't need to be there. What about condensation if using it. It was by the window so I couldn't get close enough to open a window. The bath was dirty. The other bedroom was really spacious and had the view of the sea and the little bays. The bathroom upstairs had both a shower and a bath and again in my opinion the bath didn't need to be there. It took a lot of the space up. I wasn't able to assist the person in that tight space. I also found weird was that it had curtains at the window and clear glass. In my opinion it would benefit from frosted glass and removing the curtains. Downstairs of the kitchen was a room that had a fridge/freezer. That had an odour to it, there was the water dispenser in the fridge door. I removed the dispenser to fill it up and noticed that it was dirty. I had cleaned it out and then left it empty. The owners need to be aware of this. In that space is a wine cooler. We weren't made aware that the cooler was going to be filled with wines and champagne that can be purchased. In my opinion is unnecessary. We had to hide the bottles because of the people we had taken on holiday, it was too tempting. There was a bottle of wine in a welcome basket which we couldn't use. It was very nice but the owners need to know. The kitchen bin lid was dirty and wasn't on the bin but left in the bottom. On going to put the rubbish out side we found that the bin was that full we couldn't get our rubbish in it. We had to leave it by the wheelie bin. It had a lock on it and we decided to leave it of all week to allow the bin to get emptied but it hadn't got emptied by the time we left. The gardener turned up on our last day and needed letting in the bottom gate. If we hadn't been there then they wouldn't have been able to get in. I just find it a bit unorganised. On our first day we had to let the drain man is because the drains had been backing up and the last day the gardener turns up. I hope the owner listens to customers comments then it could be a lovely holiday cottage.

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• Gemma - Verified booking

  This property was fantastic!

  The house itself is much larger than we expected. Everything you need is in the property with the exception of a mop. Beds are really comfortable and towels provided were quality. Shower in the en-suite and main bathroom were both powerful which is always a bonus. Upon arrival we did have issues finding our parking permit due to previous guests not leaving it behind ( not the owners fault) but we contacted the owner who had a parking scratchcard delivered to the door within 20 minutes of first contact so we were really impressed. We couldn't find any info about bin collection days in the information folder but it was emptied on Thursday morning I believe. The house is literally a few minutes walk away from the harbour and there's a Herons and poundland within a few minutes walk which is ideal for supplies. We tried most takeaways within the local area and all were really nice. The pub is literally over the road and I believe dogs are welcome although we never went in ourselves, it always sounded busy when passing. We took two dogs with us and took them everywhere with us so the lack of any outside space wasn't too much of an issue until one day it rained all day and we were really mindful that we were in someone else's home that they clearly love and spent most of our day trying to stop them wandering anywhere that might get marked from wet paws and coats when returning to the property. My only issue with this property was that the doors to outside areas can be difficult to lock/unlock at times but considering they are all natural wood it is to be expected. Overall I would recommend this property to anyone that wants a clean, comfortable and well maintained property to relax in when not making the most of the local area. We hope to return some time in the not too distant future.

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• Gwen - Verified booking

  Both myself and the dog thoroughly enjoyed this holiday.

  The walk along the cinder path was longer than we thought and very muddy in places glad I took my walking boots. There is a shorter way into Whitby which the next door neighbours showed me on the last day. The cottage was lovely and clean and tidy also very warm. The electric went off for 6 hours on the Friday but that was due to Northern Power repairing a cable nearby. The walks around the river and Captain Cooks Haven were great for a last evening walk. The only things that could be better is that there were no bath mats and I hate getting out of a shower onto a tiled floor so I used the rubber mat for inside the bath. Also there was no draining rack for dishes (I know there is a dishwasher but being only myself I didn’t use it) I was bothered about the crockery sliding off the draining board into the floor. Only little things but would be nice to see these in place on a return visit. Would I go again yes definitely thinking about September. What doesn’t show on the picture is that you face the brick and wood shed which houses the bins so part of your view of the river/viaduct is obscured downstairs but great upstairs. Lovely open countryside views at the back and private decking area. No fenced in area but took the dog on the lead out to the grass at the back morning and evening for his toilet. Would recommend this property prefer being at the top than having to climb the steep hill everyday from the cottages at the bottom but they have a brilliant river view swings and roundabouts. Parking great no issues at all that’s a big plus for me

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• David - Verified booking

  Lovely cottage and we thoroughly enjoyed our time there.

  The welcome pack was an unexpected nice touch will some local treats. The location is central, but off the main high street which made unloading near the cottage a little tricky at times. There are parking restrictions but no one bothered us in the short time it took to off load and load the car. The West Cliff car park is about a ten minute walk but everything in Whitby is really close and as the cottage is so central, the car was only needed on days out. There are limited areas to let you dog run in Whitby. We managed to find the Cinder track, an old revamped Whitby to Scarborough rail line, which does allow some escape from roaming streets and grass verges, the viaduct at Ruswarp is stunning. Some of the bushes around the cottage from neighbouring gardens could do with a good trim as it does take out some of the window views. The Laurel berries that overhung the small back yard had to be cleaned up regularly as they can be toxic to dogs. Some of the fixtures in the cottage were a little tired which prevents us giving the cottage five stars. The oven was tricky to operate as it had a button missing which was used to reset it. Overall would definitely recommend and we would stay again as the cottage came with everything we needed.

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