Big Cottages & Group Accommodation in Burnham On Sea

Reviews

What our customers say about their holidays

• Daniel - Verified booking

  The location of this property is fantastic, there is a 'private' route to the beach but this wasn't the easiest of routes so we just walk a couple of minutes down the road and used the access from The Seagull car park.

  Brean Leisure Park and Splash Park are an easy walk in the other direction and there are a number of places to eat, we only used the car to go shopping and for a few longer visits. Everything inside the property was not great, which was a real shame. It was dirty, covered in dust and other 'things'. The list below has been provided to Sykes with photographs but looking at other reviews on here and other Trip based Advisor websites we are not the first to raise them. No blind in the bathroom - the fixings are rusting away on the wall, but no blind (not great when a painters head appears a foot away from the window!) Black mold on the shower curtain (still) A shower pole that falls on you if you pull the shower curtain to hard A large gap between the end of the bath and the wall - be careful with what you place on the end of the bath A very 'sticky' kitchen - we made a clean bit on the top of the fire blanket holder, Rusty kitchen equipment - cheese grater, toaster, microwave Very, very, very hot water - please BE CAREFUL The top of both wardrobes thick with dust - you don't want to store anything up there Dental floss stick, finger nail and used tissue found in the additional bedding under the bed settee (nice!) The lounge fan blades thick with black dust - we didn't dare turn it on Not the most secure of front doors Considering you are currently being asked to check in later at the moment, so additional cleaning can be completed I imagine, I have no idea what this additional time is being used for. Oh and one last thing - don't look at the double mattress until you are leaving......its probably for the best. The only thing that was sorted was when the blocked drainage caused the sink to overflow with water from the washing machine that then leaked into the apartment downstairs. Yes, we did raise all of these issues with Sykes but for the second week of our fortnight break nothing was sorted. What really made it was when people attended to fix the plumbing issue (including the owner) but that was all that was done. The floss, finger nail and tissue remained in situ! I really, really hope that these things are addressed as it could be a great holiday let.

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• Rebecca - Verified booking

  This lodge was beautiful!

  ! It has everything you need to have a very comfortable stay, it was very well equipped and finished to a high standard, brean country club site was very peaceful which made sitting/ sunbathing on the lovely sofa on the decking very relaxing. We really enjoyed RJ’s night time entertainment too. It was around a 10 minute walk to the beach which was a nice beach for walking, we used the splash park twice which the kids absolutely loved I also went on all the slides and very much enjoyed the experience. This is the first time I have had to pay to use the pool when visiting a holiday park as it’s normally included with the price of the holiday, it cost us £18 every time we wanted to swim which was a shame because my kids would have loved to have gone every day. The park was with in easy reach of western super mere which we enjoyed having a walk round. We also visited Bath which was 1 hour 40 mins away, Torquay which was absolutely stunning and spend the whole afternoon paddling and playing in the sea which was 1 hour 20 mins away and. Glastonbury which was 45 mins away, There were a lot of road works on the M5 which held us back from more exploring near Bristol, iI have mentioned this to help others to plan any day trips to allow more travel time, Due to this reason we decided to leave the night before to miss sitting for hours on the motorway the following day if we checked out at 10am, I was a bit gutted but having three children it made sense and we did miss all the traffic driving home through the night. we would like to thank sue the owner for a lovely stay. Kind regards Rebecca and family.

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• Debbie - Verified booking

  Stay was made into a mini break as we had a funeral to attend in the area.

  Was good value for what we paid but there are some things which could be easily rectified to make the stay here better. Needs a better clean, cobwebs hanging from second bedroom, lampshade needs a good vacuum, stuff under the single bed (bottle of water) under sofa too was missed items so clearly overlooked (pompom thing which we left near the bin) Tooth flosser down the side of the sofabed - still there for you to dispose of! The towels were supposed to be white but in our opinion needed to be thrown away or used for pet towels. Lots of mark/stains on them all and had to sort through to find the best of a bad lot. Very small too, larger person staying here would have an interesting body dry on such small towels if you are used to a bath sheet for example. Bath plug needs attaching to the chain so that a bath can be taken if desired. Also NO mirror in the bathroom so an interesting wet shave when getting ready for the funeral. In the kitchen we found two chopping boards, one only fit for the bin as disgusting... No bread knife and the knives in the block needed a good sharpen so perhaps a sharpener in the drawer tor people to do this. We normally have a go at cooking a meal or two when we go away but husband didn't even want me to cook him a fried egg sandwich in what was on offer and he's not normally fussy. So some easy things to look at really but definitely cleaned better along with the towels.

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• Vaughan - Verified booking

  The position was of the flat was great with parking right outside but getting in and out of the flat was a real nightmare.

  The key to the main door was very difficult to unlock. Sometimes it would take over 10 minutes to get in. Then the security keypad on the flat door had to be tackled. It was almost impossible to see the keypad due to it being so dark on the landing, even wearing my reading glasses and even on the rare occasions the light was on. If I hadn't had my son with me I wouldn't have been able to get in at all. There is also a key to open a security gate to get to the beach and that was equally difficult to operate. It meant we were locked on the beach side one evening until someone passing was able to open it from the other side. There were plenty of towels and the flat was warm but could have been cleaner. In particular the utensils, plates, cutlery and cooker were in a disgusting state. We had to wash everything before using anything. The oven was so greasy that I didn't even bother with that. The DVD player was also on the blink and made a horrendous noise, too noisy to play and the sound bar wasn't even connected so we couldn't even increase the volume to compensate. The bathroom door squeaked loudly disturbing anyone trying to sleep. The chairs in the dining room also make a deafening noise on flooring. They could do with some rubber feet on bottom. I felt sorry for the people in the flat beneath us. Despite all this we had a good time but I wouldn't book this property again.

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• Chris - Verified booking

  The apartment was filthy.

  My wife just wanted to go home as soon as we arrived but instead we found a supermarket and bought cleaning materials. The worst was the bathroom. There was black mildew all over the walls and the shower curtain just needed throwing away. How expensive is a new shower curtain! I spent the first two night cleaning it to persuade her to stay. The kitchen was in a similar state so we just didn’t use it and ate out instead. It’s a shame though, it has great potential but just needs decorating top to bottom. My main frustration is that During a pandemic i at least expected it to be clean, in fact that’s what Sykes is pushing on the website! Just words, nobody can be doing any checks. That bathroom has spent a long time getting that black. I hope anyone using the place after us appreciates the work we put in to that bathroom. Luckily we took a couple of throws with us so we put these on the sofa so we had something to sit on. I have been staying in cottages for many years and this was definitely the worst ever. We left early…. Just in case anyone thinks I’m one of those internet moaners, this is the first review I have Ever given.

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