Large Cottages in Colwyn Bay with Hot Tubs

Reviews

What our customers say about their holidays

• Libby - Verified booking

  Avoid at all cost.

  I am absolutely gutted I booked this for my partner for his 30th paid over £1,500 and it was not what we expected at all! The women told me if was clean and ready for her to go as we asked for early check in the house didn’t even look like it had been cleaned. No disinfectant was left, no clothes, no tea towel, no dishwasher tables. The wine cooler didn’t work, the fridge wasn’t attached to the door so every time we had to get into the fridge it was trapping our fingers as the gap between that and the freezer was too small. The plug in the shower was full of hair the water didn’t drain so it flooded the bathroom and we had to use all the towel for that. The dryer didn’t work, it comes on but doesn’t get hot so nothing dried. I put my daughter in the jacuzzi bath and as soon as I turned in on the black was covered with hair and black mould. The bath in the main bathroom wouldn’t stay full as the plug were fitted properly and there was a leak in the bathroom. After I got in bed late and woke up in the morning I was aware I had been sleeping in a bed with someone else’s blood in it. This is absolutely disgusting and apparently these things happen. I expect bed sheets and bedding to be changed at a least. The blind didn’t work as they were remote ones and the curtains weren’t black out so the room stayed late which isn’t great with children. There were slugs in the downstairs toilet and a gas leak in the bbq room. My brother in law burnt his hand and she didn’t even ask if he was ok and just said “I wouldn’t know if there was a gas leak”. The tv’s didn’t work as they weren’t connected and we had to sort the electrics out as they kept tripping. When I made her aware of these issue she said her partner would be round who never showed up. She didn’t take any responsibility for these matters and has no customer service skills! I hope Sykes makes sure these will all be sorted before another family goes there and has the same problems we did. It isn’t fair.

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• Hannah - Verified booking

  We really enjoyed our stay in Pine Lodge.

  It was spacious, clean and had lovely views. I loved the conservatory room and we all enjoyed the hot tub! I have not giving it 5 stars as there were a few things that could be improved on to make the experience even better. When we arrived there were biscuits to greet us. This was a lovely gesture but could be improved on with something more practice like; mini cereals, milk, bread etc. The tea and coffee pots were completely empty! One thing that I felt seemed out-of place was that we were not able to put toiletries down the toilet. So a bin filled with dirty toilet roll became quite unpleasant. It seemed such a strange thing to be doing in a modern house like this. The kitchen was lovely and spacious but it had absolutely no basic cooking ingredients. There was no oil, salt and pepper or herbs. These types of ingredients would be really helpful to already be in a property as they are things that we would not really want to bring. We had to buy them all in the end. It would also be helpful to have some cutlery and crockery for kids. Finally, the communication between us and the home owner was very good but did not have a personal touch at all. They never signed off any of their messages with there name. I still have no idea who I was messaging. I find these small things are very important. The extra touches are what makes someone want to return and for them to feel welcome. Not using names is one of these seemingly insignificant things that are actually extremely important to people. We definitely enjoyed our stay and it is a suitable place to stay for a large family. Just be aware that it is also on the top of a hill!

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• Colin - Verified booking

  The house Is very big and spacious.

  We arrived just after 3pm and entered a freezing cold house. With guests arriving you would expect the property to be at least heated. After the heating had been on for 40 minutes we realised there was no heating upstairs at all. No hot water either. We contact the owners who said they would come out. They arrived at the property at about 8.45pm. The radiators upstairs needed bleeding which should have been checked before arrival. Lamps in one of the bedrooms didn't work and plug sockets in the downstairs left bedroom needs some attention. Hot tub, by Wednesday we couldn't use it? Water smelt stale/stagnant? We have used hot tubs on previous holidays and none have ever smelt like this. We did contact the owner who put us in touch with the hot tub person. He said it was over used? We used it 4 times? Nothing was done regarding the hot tub. We pay the extra cost to be able to come back after a day out to relax in the hot tub so this was very disappointing to be without it for the rest of our stay. Basic items missing, hand soap in bathrooms? Dustpan and a hand brush? Normal drinking glasses? All plastic apart from the small tumblers? The small bedroom with 2 single beds one of the mattresses has some stains on and some wires? Led lights around the bed frame just hanging off? Outside the back door some of the window sills are broken and jagged. The location is great to walk into Colwyn bay, I guess as the property is up for sale the owners are not really interested now to keep it up to a better standard for paying guests.

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• Christopher - Verified booking

  Let’s start with the disappointments.

  Although the Sky box featured in the images of the property exists the owner does not subscribe to Sky so why it’s still there seems utterly bizarre. Worse still, there is no free to air TV but Netflix and BBC iPlayer are available if you’re a fan, if not you’re in trouble. There is no DVD player, no games and the only books we found were for children so nothing to keep you entertained on a rainy day. The property has no literature whatsoever so to understand how to use kitchen appliances for example is either trial and error or a lengthy search session on the Internet hampered by flaky WiFi depending on where you choose to do your research. The kitchen although well specified has no saucepans so despite having an impressive gas hob we couldn’t use it. There is no emergency pack, torch, pens or paper, no tourist information or visitors book. We also noted numerous fit and finish issues such as light bulbs not working, curtains not fitting, doors sticking, paint peeling, a bedside lamp that can’t be used because the cable doesn’t reach the socket and so on. However there are many positive aspects of the property which shine through. It is spacious, warm, has plenty of hot water, a really comfortable super king bed, a quiet neighbourhood and spectacular views of the sea. The owners were available by phone and responded quickly. So a bit of a curates egg at the end of the day and although we did enjoy our stay we felt that the finishing touches just let the property down.

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• Rosamund - Verified booking

  Overall we had a nice week’s stay at Pine Lodge.

  There is lots of space and some nice little touches like making a little play den for the children and the hot tub. We also loved the swing chair in the conservatory. It made a great base when we weren’t out exploring. I do feel the property has potential to be improved. For example there is a glass door between one of the downstairs bedrooms and the large conservatory room which sound travelled through very easily. This meant when the kids woke at 5 we couldn’t use that room without waking the guests in the bedroom so had to use the other smaller sitting room which is sparsely furnished without any TV. Not the end of the world and it didn’t spoil our stay but worth mentioning. The TV doesn’t have live TV so you have to stream - so a bit more fiddly than just being able to turn on and watch. I should say the TV was huge though with sonos sound bar so once up and running it was a good experience. The big negative was when we went to use the washing machine mid-week (an essential with small children) we found the seal was full of mould. We had to spend quite a lot of effort (& buy cleaning stuff) to get it to a state we could wash the clothes. I can understand how this could happen in a holiday home if not used much, but not an activity we relished doing on holiday. The garden was fabulous for playing outside, nice seating area and the hot tub was a great addition and well maintained.

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