Big Cottages in the Lake District

Reviews

What our customers say about their holidays

• Kata - Verified booking

  We booked the cottage from Saturday to Thursday but for personal reasons we were only able to arrive on Sunday late afternoon.

  We found the cottage cold, only 12 C degrees because the boiler was faulty therefore no hot water also. I have managed to call the emergency number found on the app. Within 2 hours a maintenance guy came, he could not fix the boiler but he gave us two electric heaters and turn on the water tank in the loft which supplied us with hot water, but took 3-4 hours to heat up which meant we could not take hot shower that night either. I am glad he came quickly but we still had to drive out in the evening to buy wood to able to fire up the wood burner. Two electric heathers would only heat up upstairs sufficiently. The situation was far from ideal with two elderly people and a 4 month old baby. Next morning (Monday) maintenance team called that someone will come that day to fix the boiler at some point. We were out all day, when we arrived around 6pm looked like noone has been to check. Next morning (Tuesday) when I called the maintenance team for update they said that someone was there yesterday but now waiting for a part to be able to fix the boiler. But noone updated us with this information I had to chase. I also asked them to supply us with more electric heater and wood, as that point we already spent almost £50 on fire wood. That day we received plenty of wood and another heater, which was great but to be honest it should have happened automatically on that day when they found out that the boiler can not be fixed instantly, and not me chasing for it. Eventually we were okay after wood and another heater supplied. The boiler engineer arrived on Wednesday evening (our last night) but he still could not fix the boiler. The area and the cottage was amazing otherwise. The cleanliness was not perfect , the living room had dog hair everywhere especially on the cushions and sofas, we took our dogs too but we don't let them sit on furniture at home either but at least it should have been hoovered. Other thing, it was left 1 dishwasher tablet for us, no salt , no oil or sugar no kitchen foil. 1 bin bag ( even though Tuesday was bin collection day , so we had nothing to use after Tuesday, washing up liquid bottle under the sink was empty. 3 rolls of toilet paper for 6 of us to last for 4 nights/5 days? Were we supposed to arrive with all those? So we had to buy those. I feel that all this could have been avoided if someone comes from maintenance team to check the property before the next let to avoid everyone's disappointment. If not this our stay would have scored 10 out of 10. Thank you

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• Clare - Verified booking

  This is the fourth time we’ve stayed at Underheron and although I appreciate that a property does occasionally require updating, for me, it has lost its homely feel and charm.

  On the maintenance side, the downstairs shower is leaking from the controls. The heating wasn’t very efficient. We couldn’t work out whether the thermostat on the wall in the hall controlled the boiler or underfloor heating. There are also two other thermostats, but again, not sure of their purpose. The radiator in the downstairs twin bedroom couldn’t be regulated and so my elderly father was quite cold in this room. The so called welcome pack and instruction manual for the appliances was hidden away in a random drawer when it should be out on display. Luckily we are fairly familiar with Grasmere and the property but for someone new visiting, there was little information to explain anything about the property or area. To say the property has had a recent refurbishment, it was disappointing to see evidence of water leakage in both upstairs bedrooms with paint and plaster flaking off. I would assume that a property of this calibre and price increase requires a certain level of interior decoration. I would be disappointed if we had paid the higher cost of £4000 per week at a property with these issues.

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• Chris - Verified booking

  This is the second time we have stayed in this property.

  The first time the bungalow had not been cleaned when we arrived (not ideal) but equally not the end of the world and was resolved within a few hours, luckily it was a sunny day and we could sit in the garden. On this occasion the property had been cleaned but it was not up to standard in my opinion, I appreciate a holiday home is unlikely to be as clean as your own home but the skirting boards were filthy as were the edges of the floors with heavy dust pushed up against it. The shower tray had dirty shoe prints on it, the bathroom mirror had not been cleaned. The tiles in the kitchen were dirty, there was a used plaster stuck to the sheets in the master bedroom, I could go on! That being said we have stayed here twice and would stay again, the property is brilliant, a great layout including a utility/boot room, perfect location, loads of parking, an enclosed garden, dog friendly and modern interior. As long as you are happy with my above cleaning gripe you couldn't ask for anything more.

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• Eleanor - Verified booking

  Good location for Lake Coniston.

  Enjoyed that a BBQ was provided. Disappointed that the listing does not mention the garden is separated from the house by a frequently used shared path. Felt like a deliberate omission to mislead. The garden is small and not enclosed. On arrival neighbour waiting for us to explain he did not want us to park outside the cottage. Said neighbour then came outside whenever we sat in the garden, stared in the window when we were sat inside, and leaned over the front wall to rearrange our recycling at least daily. This last point possibly due to out of date recycling instructions in the visitors book. Stains on towels, and dust and cobwebs in corners. Mattresses cheap and not comfortable. This is the only Sykes cottage we have visited which we felt we would not return to.

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• Holly - Verified booking

  The property is lovely and very comfortable.

  It is very bright and excellent value for money in a fantastic picturesque location. The garden is not fully enclosed, so bear this in mind if taking your dog. Theres a need for additional storage in the bedrooms for clothes and I think a more comfortable cot needs to be provided. The mattress is very thin in the travel cot so our baby had to co sleep for the week as she was waking frequently in the cot. However these are all minor issues and overall we had a wonderful week. We had a mouse issue that was very quickly rectified by the owner and the maintenance company. I would have given a 4/5 score if we'd not had this issue as it was difficult to feel comfortable for a few days, but knowing how quickly it was sorted, it wouldn't stop me from returning.

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