Luxury Cottages In New Forest

Reviews

What our customers say about their holidays

• Amy - Verified booking

  This is a lovely property, ideally situated for exploring Dorset and the New Forest.

  Our boys and dog thoroughly enjoyed the spacious house and garden, in particular. The house was very comfortable & there was everything we needed & more in the kitchen. On our first day we found that the television in the snug didn’t work. It switched off intermittently & the next morning unfortunately did the same. The contact number given by Sykes was for a company that looks after the property on behalf of the owners. My husband left a message, but didn’t hear back so had to chase them up later in the day. We were told someone would go round to look at the television the following day. Having returned to the house we were unable to tell whether anyone had been in, so again rung that company. They said they spoke to the maintenance person who thought the tv probably needed replacing. They’d also spoken to the owners, who said they’d been there the previous week & it was working ok then. We were asked to video what happens to the television, which we did & this was emailed to that company again. We never heard back from them or the owners, so felt the duty of care was lacking. Having a second television wasn’t the end of the world, but it meant one room in the house couldn’t be used, as intended. Our biggest disappointment was in having to spend part of our holiday chasing up an issue & not getting it resolved. It would also have been nice to have heard from the owners at some point, even if only to apologise for the inconvenience. We understand that they aren’t local, so you lose an element of personal touch but at least this issue wasn’t anything major.

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• Judith - Verified booking

  The photography gave a misleading impression of the size of the property and garden it was smaller than we anticipated although we appreciated the extension.

  Bedroom 2 with double bed was wedged against the wall, so no space to get out that side. There was not enough room to store bicycles as stated the garage was locked. The combination locks for the side gate and bike shed had seized and needed lubricating with WD40 and were still stiff to roll. The keysafe was difficult to operate and there were no instructions on how to close it once the key had been removed. The letter box kept falling off and although we tried screwing the nuts back on it repeatedly fell off. The non stick coating on the pans was badly worn and we didn't use them. The chrome lavatory brush handle had rusted. There was a shelf unit/cupboard in the bathroom which had broken and was incomplete. The shelves in the white cupboard in the bathroom had fallen down and needed fixing back in. Some pictures were loose in their frames. The bath was slippery because it didn't have a non slip base we bought a non slip mat. The dining room table was too high and the chairs too low. There was no instruction manual to reset the hot water, so some of us had cold showers. There was a loud drilling noise at night of unknown origin which could be heard in the 2nd bedroom and front lounge.

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• Alexander - Verified booking

  The propert was large and well appointed however the bathroom and downstairs toilet are very small.

  The biggest issue we had is that this property is advertised as dog friendly, as soon as you arrive and look at the information folder the first thing you see is a list of rules like no dogs on furniture, fair enough. Don't let dog upstairs, no stairgate provided. Don't let the dog go to the toilet in the garden, as children play in the garden. Get the point but as a responsible pet owner I always clean up after the dog, it would help if there was a hose in the back garden to wash down where the dog had been, noticed hose outside on the drive way but too short to get to the garden if the dog were to go in the garden. Good news is there is a nice little park 2 to 3 mins away. So dog friendly, I'm not so sure!! Overall a good property but disappointed with the size of the bathroom and list of dog rules.

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• Alexander - Verified booking

  The propert was large and well appointed however the bathroom and downstairs toilet are very small.

  The biggest issue we had is that this property is advertised as dog friendly, as soon as you arrive and look at the information folder the first thing you see is a list of rules like no dogs on furniture, fair enough. Don't let dog upstairs, no stairgate provided. Don't let the dog go to the toilet in the garden, as children play in the garden. Get the point but as a responsible pet owner I always clean up after the dog, it would help if there was a hose in the back garden to wash down where the dog had been, noticed hose outside on the drive way but too short to get to the garden if the dog were to go in the garden. Good news is there is a nice little park 2 to 3 mins away. So, dog friendly, I'm not so sure!! Overall a good property but disappointed with the size of the bathroom and list of dog rules.

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• Bill - Verified booking

  A very central property for all amenities and attractions.

  A few niggling problems though. The shower is very awkward to access and the shower screen was impossible to use effectively, whilst the bathroom window was adjacent to the bath/shower and got soaked each time the shower was used. We had difficulty opening the key safe which is situated in a very difficult position. The manager confirmed that everyone had a problem with this. On trying to vacuum throughout after a day or so I had to turn the vacuum cleaner off because of the awful smell it emitted - this was obviously caused by dog hairs as was the brush Minor things that were irritating.

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