Guests say
Robin's Retreat offers a peaceful woodland setting with excellent access to local amenities and on-site activities, making it ideal for families and those seeking relaxation. Guests appreciate the spacious living areas, well-equipped kitchen, and proximity to the main square. While some found the property clean and comfortable, others noted issues with cleanliness and maintenance. The thoughtful touches, such as occasional welcome hampers, were appreciated but not always present. Overall, the location and site facilities stand out as highlights, with room for improvement in cleanliness and attention to detail.
Several guests found the property clean and well-presented, but there were notable complaints about dirty kitchen utensils, stained sofa covers, and leftover items from previous guests. Cleanliness appears inconsistent, with some positive experiences offset by reports of missed cleaning tasks.
The location is highly praised for its peaceful woodland setting, privacy, and close proximity to the main square, shop, bar, and local attractions. Guests consistently highlight the convenience and beauty of the surroundings.
Many guests found the lodge comfortable and relaxing, with spacious living areas and a cosy atmosphere. However, some mentioned uncomfortable mattresses and a very small second bedroom, which affected their overall comfort.
The property is generally well-equipped, with good kitchen facilities, Wi-Fi, and entertainment options. However, issues such as unreliable Wi-Fi, limited TV channels, maintenance problems, and extra charges for on-site amenities were noted by several guests.
Some guests received welcome hampers and found thoughtful extras for children, which were much appreciated. However, these touches were not consistent, and others found only minimal or leftover items. Please note that gifts or welcome packs are not guaranteed.
About this property
A charming lodge on the award-winning Kelling Heath site.. 3 steps to entrance.
All on the
Ground Floor:
Open plan living space.
Living area: Freeview TV
Dining area.
Kitchen area: Gas Oven, Gas Hob, Microwave, Fridge/Freezer
Other Room1.
Bedroom 1: Double (4ft 6in) Bed
Bedroom 2: 2 x Single (3ft) Beds
Shower Room: Cubicle Shower, Toilet.
Gas central heating, gas, electricity, bed linen and towels included. Highchair. Welcome pack. Front garden with sitting-out area and garden furniture. Hot tub, sauna, steam room, gym and indoor pool (19m x 10m, depth 1m) with spa section (all shared with other properties on-site). Private parking for 1 car. No smoking. Please note: There are 4 steps in the garden.. As you approach Robin’s Retreat you will feel your shoulders drop as you take in the stillness of this award-winning park, where the stresses and strains of every-day life just melt away. Set in unspoilt woodland, Robin’s Retreat has been carefully furnished to mix comfort with style and is the perfect place to relax and unwind in, whether you choose to do so in the comfort of the cosy living room or amongst the trees in the decked outdoor area. It is a much-loved family bolthole where many wonderful memories have been made, and the owners are very excited for you to make your own there too.
Kelling Heath is probably unlike any holiday park you have every visited, much care has been taken to ensure the placement of the lodges provides privacy and tranquillity, making the most of the 300-acre site, which has been designated as an Area of Outstanding Natural Beauty. It does offer many of the draws of other sites such as a heated indoor swimming pool, a seasonal outdoor pool, a sauna, steam room, Jacuzzi hot tub and health and fitness centre (three-day passes are available at very reasonable rates) along with an on-site shop, which boasts lots of local produce, a bar and pizza restaurant. But things are done very differently here, there is a much-needed change of pace at Kelling Heath, which is probably why it is so loved by everyone who has been lucky enough to discover it.
Activities take the form of children’s bug hunts, cycle hire and passing visits to a small sanctuary for red squirrels. There is often live music in the village square, which also plays host to lots of great events throughout the year such as vintage and beer festivals. The site is also a designated Dark Sky area and you just won’t believe the blanket of stars that will unfold above you as night falls. There is so much to do here that many guests never leave the grounds but for those who do the treasures of the Norfolk coastline await, with the beach just two miles away. You will also find yourself within easy reach of the Norfolk Broads and the fine city of Norwich.
There are steps or steep slopes in the garden.
Please note that charcoal BBQs aren't permitted on site. This is to help keep you, the caravan, and the woodland areas safe. Gas BBQs are welcome, provided they're supervised at all times and used in an open area, well away from the caravan.
Reviews (16)
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Confirmed Guest
This is an excellent location and we enjoyed our break but there were a few snags and grumbles.The swimming pool is NOT free and really expensive as is the gym, don't be fooled by the photos.A quarter of a toilet roll is not enough to leave.A bottle of apple juice and crisps is NOT a welcome pack. There is no reason why you should sign in at reception.There is only an internet television with no terrestrial or satellite connection. As the WiFi is very weak and constantly breaking it is impossible to watch any program, in particular any live programs. The bed in the second bedroom is too small for any but pre teenage children.Please note we would return again if we wanted to visit the area, but it would be so easy to change the review from good to excellent. It is in the perfect position for the facilities of the park and the railway halt for the steam train.
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Andy Hagon
This turned into one of the most stressful holidays I've ever had the displeasure to go on.- Is there wifi at the property? Yes. Does it work - mostly no. When there is connection (approx. 50% of the time), the speed is so slow as to make it unusable (average below 1mbps). - Is there mobile phone signal? No- Is there a TV? Yes. Does it work - mostly no. No broadcast TV, so only the internet channels - see my wifi comment above. Unless you want to watch Disney DVDs or Grey's Anatomy DVDs, you're out of luck. - Is there an EV charger? Yes. Is it dedicated? No. Does it require an app and internet to make it work? Yes. Is there either signal or Wifi at the location of the EV chargers? No. Could I charge my car? No.- Is it peaceful? Yes, until 8:30pm when the evening "entertainment" kicks off in the village centre which is only 20 yard from the accommodation. My kids (youngest is 5) couldn't sleep until after 9:30 any night for the week we were there, so by day 3 they were exhausted and miserable.- As other reviewers have mentioned, kitchen utensils were dirty upon arrival, the grill doesn't light, light covers were missing, bulbs blown, kitchen tap leaks/drips constantly. Welcome pack consisted of a packet of kettle chips and a bottle of apple juice.I would absolutely not recommend this for family with young children or anyone who still needs to be connected to the outside world or get any work done.
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Derek Vinters
Well equipped and cleanBeautiful locationWould highly recommend this for a lovely holiday