Guests say
Guests praise the caravan for its spaciousness, modern amenities such as Smart TVs, and the relaxing hot tub. The property is described as very clean and well-equipped, with friendly and helpful staff. While the site is close to a busy road, leading to some noise in certain units, most found the location peaceful. Some guests noted the site is still under development and mentioned a significant issue with gas supply during one stay, but overall, the property offers a comfortable and enjoyable experience.
Multiple reviews highlight the property as very clean and well-maintained, with particular mention of spotless interiors and a clean hot tub. One review noted a dirty hot tub lid, but this was an isolated comment.
The site is praised for being peaceful, but its proximity to a busy main road results in noticeable traffic noise in some units. Guests recommend requesting a unit away from the perimeter for a quieter stay.
Guests found the caravan spacious and comfortable, with modern amenities. However, one review mentioned the unit was a bit small for larger groups, and another noted discomfort due to a temporary lack of gas heating.
Facilities such as Smart TVs and a hot tub are highly appreciated. However, issues with gas supply and unclear instructions for the hot tub were noted, as well as the site being unfinished in places.
There are no mentions of welcome gifts or extra thoughtful touches in the reviews, so a score cannot be provided for this category.
About this property
Stylish with a touch of luxury 12ft-wide caravan with one double and two twins. Shower room. Double glazed and centrally heated with a well-equipped kitchen. Outdoor hot tub. Towels and Wi-Fi included. No pets allowed.
Images are representative and may not be the specific accommodation assigned on booking.. Perran Heights is a peaceful holiday park set against a backdrop of beautiful rolling hills in the Cornish countryside. It’s home to a number of modern, luxury Platinum Caravans and Lodges, including some with hot tubs! This all contributes to the relaxing environment - you’ll feel like you’ve truly escaped the everyday hustle and bustle at Perran Heights but extremely well located and just 5 minutes from Perranporth! We always want your holiday to be as stress-free as possible, so we prioritise making sure our park is friendly, peaceful and spotless. . Perran Heights is a peaceful holiday park set against a backdrop of beautiful rolling hills in the Cornish countryside. It’s home to a number of modern, luxury Platinum Caravans and Lodges, including some with hot tubs! This all contributes to the relaxing environment - you’ll feel like you’ve truly escaped the everyday hustle and bustle at Perran Heights but extremely well located and just 5 minutes from Perranporth! We always want your holiday to be as stress-free as possible, so we prioritise making sure our park is friendly, peaceful and spotless. . Reception
Please note: It is strictly prohibited to charge electric vehicles from your accommodation. Only dedicated charging points may be used for charging your vehicle.
Free WiFi
It is strictly prohibited to charge electric vehicles from your accommodation. Only dedicated charging points may be used for charging your vehicle.
As part of our check-in policy, a Security Deposit Bond is required—£100 for Caravans and £150 for Lodges—secured via pre-authorisation. Please note, this is not an immediate charge, but a temporary hold placed on your account to cover any potential damages, breakages, or excessive cleaning.
Your accommodation will be carefully inspected upon check-out. Provided everything is in order, the full amount will be released promptly.
We appreciate your understanding and cooperation, and we hope you enjoy a relaxing and comfortable stay with us.
Reviews (5)
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Lynne
Quiet site if away from the perimetre as it's positioned on a very busy road into Perranporth. Would suggest asking, on booking, which unit would be available as, unless a very heavy sleeper, the units near the road are very noisy with constant traffic from 5am til midnight.The unit, however, was spotless and well equipped.
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Michael
Very nice but to small for 3 adults and 2 children. Will upgrade to larger lodge next time.
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Confirmed Guest
Welcome from other site exceptional so friendly and helpful. St Ives no. 6 Van large,, very clean and double drive next to van all very well landscaped. Site near a busy main road so could hear that from van but otherwise very peaceful. To flag the site is not finished so looks like a building site with lots of vans for sale but no building noise when we away.Hot tub at back of van, tub itself clean looked and smelt clean but lid was very dirty, hot tub was leaking which we reported and towards end it seemed like it was maintained. No instruction on how to remove lid and heat tub which would have been helpful. Low score is for massive failing’s due to lack of gas and lack of communication from the site over a serious issue that ruined our holiday. We woke up to no gas, reported 8.30am and had a call from manager 3.30pm to offer a free night or 1 nights refund due to the disruption and a promise we would have gas that evening when we retired. Returned home 6pm to no gas, called reception to be told it won’t be on till first thing the next morning but hadn’t been informed. Asked what support was being offered as was freezing and this was now disrupting 2 days holiday and we were now having to go out and purchase meals as food already purchased we couldn’t cook. Manager agreed a minimum of 2 nights refund was a reasonable request and he would speak to head office and let me know first thing in the morning, he also promised gas will be back on first thing.2pm the next day we finally had a call informing us gas had been delivered, they also said we should hear back from head office before end of break regarding compensation. This was chased as didn’t hear in timeframe promised and now been told we have to wait up to 10 working days for someone to contact us which reflects badly on the site/ head office and the impact them forgetting to order gas has had on so many customers. Feel this was unacceptable in such cold temperatures with caravan with children and people with disabilities.