Big Cottages & Group Accommodation in Truro

Reviews

What our customers say about their holidays

• Tracy - Verified booking

  Lovely house in a great location.

  It was really warm and toasty and there was always hot water. However: 1) the duvet on the front bedroom double bed needs replacing. All the filling has disintegrated and is in clumps. Plus it’s not big enough for the bed. 2) my father in law found a pair of pants under one of the beds in the front bedroom with the single beds in. Not sure the cleaners are very thorough as they definitely weren’t his! 3) one badly cracked wine glass and two chipped mugs in the kitchen cupboard. Again the cleaners can’t be checking after each rental. 4) the duvet on the double bed in the ground floor bedroom is too small for the bed, it just about touches the edge of the mattress. Also the sink in the en-suite bathroom is way too small. You can only just get your hands in it. It’s fit for a cloak room not a bathroom. 5) dust and dog hairs under the easy chairs and tv cabinet. My mother in law got covered in it when retrieving our dogs ball which had rolled under them. Again cleaners not doing a good job. 6) rusty roasting dish needs replacing, as does the large frying pan. The oven also needs a thorough clean. We cooked each night so noticed these things more than some people might. 7) the Dyson hoover runs out after 2 minutes use, there must be a loose connection in the charging point. 8) no hanging space in any bedroom for clothes. My in laws only had two bed side cabinets in their room. This needs addressing. 9) the door sticks badly in the front double bedroom. 10) mirrors are needed in the ground floor bedroom and upstairs twin rooms. No where to look when you’re drying your hair. 11) the standing mirror in the upstairs front double room is really wobbly. 12) the dining table chairs aren’t great. They really need replacing. A couple are really wobbly and wonky. 13) dirty glass measuring jug in the kitchen. I had to wash it before use. 14) some dirty knives and forks which we had to wash before use. I know this sounds like a real moan, but unless you’re informed of these issues you can’t make them right for the next people that rent the house. Overall we had a great holiday, but it could have been outstanding had the above issues not occurred. I would be grateful if you could email me directly to confirm that you’ve received my comments.

  Read more less >

• Melanie - Verified booking

  The property had the potential to be a really amazing place to stay.

  We’ve come to porthtowan for years, and decided to stay here. On arrival the property appeared clean at a glance, barring the marks/scuffs to walls, and gaps between the laminate flooring in the kitchen. And the kitchen was well stocked with appliances and utensils. However the smell on entering in the property was horrific, to the point we had all windows and doors open the full stay and had to buy air fresheners and room sprays to make it tolerable. The downstairs en-suite sink was blocked, the master en-suite shower head was Brocken and tied up with a cable tie, and the family bathroom shower wasn’t working at all. The fridge shelf was broken so when we put the milk I the full thing fell out. I would say there wasn’t enough comfy seating for the amount of people who can stay there, and the mattresses really do need changing as they were so uncomfortable, you could feel every spring in your back. The bedding was lovely and clean and the pillows and duvets were all nice. I will say the owner was excellent at responding to our emails and was great at keeping us updated on trying to get someone to the property to check our concerns. He also informed parts had been ordered for the showers that had broken. We managed to unblock the sink ourselves whilst there also. We are also aware that costal properties often get drains blocked due to the sand , however the smells whilst there was definitely more than sand. We were very disappointed with our stay, especially as porthtowan is our favourite place to come every year as a family. But the property has the potential to be perfect, with some time money and a good deep clean.

  Read more less >

• Simon - Verified booking

  On arrival it was a struggle to open the main door.

  When entering we had noticed lack of cleanliness windows were all smudged and marked mirrors were also dirty too, cobwebs found everywhere. The downstairs toilet light was constantly flickering when using it. The upstairs landing light also flickered, the master bedroom main light was not working at all (but got replaced when got in touch with maintenance), the main bathroom had broken floor tiles, the second set of double doors in the living area was a wrestling match to open close and lock so we didnt open them again, there was a chip on the hob in the kitchen, all the lamp shades need cleaning or replacing as they were dirty, the hot tub cover was covered in bird droppings which had not been cleaned in a while, they had used slate surroundings the area so be aware that you'll need some foot wear getting in and out of the hot tub, I'd also recommend an umbrella whilst in the hotub to avoid getting bird dropping on you. It should really have a canopy over it like one of the neighbouring hottubs has. Could do with replacing sofas badly worn and sunken and lingering smell off dog ( which i understand it was a pet friendly accomadation but could be cleaned properly) there are some good poits though, the beds were comfy the hotub it self was nice, when your not getting bird droppings on you, the showers in bath main bathroom and ensuite were good. The wifi helped alot as it is a complete signal deadspot, plenty of cutlery and crockery provided. We would stay again if a few upgrades and general maintenance were done. We paid 850 for the week and although was cheap for the accommodation you can see why it was cheap.

  Read more less >

• Julia - Verified booking

  We have stayed here before with another company (who I must say were more attentive than Sykes) that aside, we knew what to expect.

  A lovely surprise with the opening up of the additional bedroom, my son used it and was very pleased to have somewhere to do his work on the spacious desk.But, no thought has been given about the quantity of crockery, cutlery, cooking vessels no that the house can sleep 8, with the opening of this lovely bedroom. We tried a 'toast' on new years eve and there were only a few champagne glasses. This house is so right in so many ways but I do think that the kitchen inventory needs updating. My only gripe was the nasty neighbour, who had a go at my young son last time we stayed in 2020 for being out on the driveway, (he was aged 19!) this time we put balloons up at the end of the drive for 2-3 hours so that my elderly parents could find the opening between the hedges in the dimming light, he not only knocked on the door to ask us to remove them, when we asked if they could stay until mid afternoon, he agreed then promptly removed them! I consequently stood at the end of the drive for a hour in the rain waiting! it was unhelpful, and unnecessary, we were a family not a bunch of hooligans. He also annoyed us bringing his digger down to where our cars were parked and scaring all the moss off the parking areas, he worked away for ages churning up all the mud as it was very, very wet, we couldn't get from car to house without trampling it everywhere. A very thoughtless gentleman indeed who obviously does not like holiday makers.

  Read more less >

• Megan - Verified booking

  It was mentioned in the listing that there would be a swimming pool on site however that was not the case as when we got there some people said it was a plan about 5years ago and not got pushed any further.

  Also the cleanliness of the house was not great, there was cobwebs everywhere, inches of dust on top of wardrobes and on blinds etc. Hence all the cobwebs there were loads of spiders crawling about which is understandable because of the season changes but for the amount there was it was not nice and comfortable to sleep with. Speaking of comfort, the beds and pillows were ridiculous, I had 4 pillows to myself but felt like I had 1, I’ve got chronic back pain originally and so has my mum who has got a medical condition where her back needs to be risen and we were both in so much discomfort due to the pillows being so flat. The mattress itself was average, no life or bounce to it. We had a maintenance man come out as I went to put the heating on in my room, as soon as I did I could smell gas. My mum said it’s probably just dust I can smell, as she went to check behind the radiator, the whole radiator fell off the wall and was hanging on by tiny temporary screws. Immediately turned the radiator off, took pictures and sent them straight to the people in charge. Few hours later they sent out that maintenance man who fixed it straight away but mentioned the mattresses hadn’t been changed in over 11years, when the site first ever opened?? Besides all that, had a great stay, liked how big and spacious the place was along with the fact that they provided a smart TV where you could watch Netflix, Disney etc.

  Read more less >