Big Cottages & Group Accommodation in Rhosneigr

Reviews

What our customers say about their holidays

• James - Verified booking

  What a shame!

  This place is a great location with a wonderful view, however on arrival we were disgusted with the ‘non-cleanliness’. The view was firstly spoilt by sticky hand prints along the mains windows. The bathroom had what I will politely describe as a brown finger print on the toilet wall. The main bedroom pillow case was stained and looked as if it had mold on it. Most of the towels smelt terrible. The house can only have been lightly wiped down. We were so disappointed especially with the price we paid. We have been staying in rentals for years and never have we entered a property so unclean like this and we have never complained about anywhere however we felt so strongly about this as we wouldn’t want others to waste there hard earned money. We called Sykes as we arrived and started cleaning ourselves who advised they would contact the housekeeping team to swap the towels, this never happened and Sykes have still not returned our complaint. This place could be great if you just cleaned and took more time to think about how a family of 6 could live here especially with a tiny dishwasher and fridge also that were not big enough for the amount of people.

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• Lisa - Verified booking

  I would not stay here again due to poor property maintenance, poor housekeeping and the property listing was not accurate (Sykes disputed this until I supplied a screenshot of the web listing).

  There is a shower, but no bath. Electric cooker and fire and not gas. Property information found inside the house was incorrect as well - no access to cushions to site outside - which was disappointing as the weather was lovely. The kitchen is of a very poor standard. Dining table in the kitchen cannot comfortably sit more than four people whilst preparing and serving meals. Internal windows were filthy with handprints all over them. Laminate flooring in hallway is lifting and a trip hazard. Behind the bed had not been cleaned which was obvious as the bed was not against the wall on arrival - there was paper and dust behind it. Mattress stained brown on the side and no attempt to clean or cover it with a bed base cover. The internal doors including the wardrobe was stained with yellow marks. External door to the front of the house dirty and blackened. Grey towels provided were bleach stained. Outside door where the keysafe is located has a rusty lock which was difficult to open and close due to the rust. I would not book with Sykes or stay at this property again.

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• Carolyn - Verified booking

  We had a fabulouse tme at Little Dolphin.

  The only issue was wth the advertising of the bedroom with the bunk beds. The weather was amazing and so close to the beach with beatiful views all around. You can also see the jets taking off from RAF Valley over to the right. Our only concern was that the picture in the information on the website clearly indicates a larger lower bunk with two pillows on the lower bunk bed room, indicating an extra wide singe or a double at the bottom with a single above. As we were three adults ladies we were happy with the advertising and one of us would sleep in the lower bunk. However, when we arrived the bunk at the lower level was definitely as single with one pillow. Not what the pictures demonstrated, although very comfortable, was a bit of a squeeze.

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• Roger - Verified booking

  The place is shabby…2 thread bare and torn arm chairs; Ill fitting old wooden kitchen cupboards and drawers which didn’t shut properly; stained work surface; poorly painted and cracked bathroom and toilet floor boards; chipped paint.

  No welcome pack; coffee machine we couldn’t use as no coffee pods provided and none available locally. No bedside tables in one bedroom, poor quality cutlery, chipped mug, no bucket for the mop. Place smelt of dogs. Rusty radiator in the bathroom. Tatty board games in one cupboard. Cheap, old and tatty furniture. Place so dirty we had to call the cleaning service in. They came promptly and they spent an hour getting the place to a clean enough standard. Wish we had read the reviews on line before we booked, because we would never had booked this place, despite its wonderful views and location. Sykes you need to sort all this with the owner.. they are letting your company’s reputation down. Not worth the money.

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• Donna - Verified booking

  Paid a premium to stay on a building site.

  Property surrounded by ongoing building works from 8am daily. Tradesmen vehicles parked all over. Building materials, skips, Port-a-loos, with builders and bottoms not the most pleasant of views from all windows. Property and amenities of new use during the day. Various property issues of health and safety. Contacted Sykes on the First day of holiday provided daily digital evidence asked for help and support Daily! No response or reply. It’s now 3 weeks and still no resolution. If you have a holiday booked here Beware! I have been reluctant to post this feedback however this was not a holiday and people should now the grim reality.

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