Holiday Cottages in Cornwall with a Pool

Reviews

What our customers say about their holidays

• Katarzyna - Verified booking

  Reception feedback Reception on site - not pleasant and not willing to help.

  I have been challenged for face covering despite being exempt and wearing bracelet but the receptionist who did not wear the face mask herself. On the question why am I being challenged she said "my boss told me to do so". When Ive asked either she understand the law and either she is not allowed to ask me this question - she didnt bother. When Ive asked why she is not wearing one, she said "my boss told me not to wear one as Im behind the window" - what a joke. Phones were down with no information to customers at all. It was the hottest week in the UK but we were unable to use outside swimming pool because some filter got broken. absolute joke to dont have a critical spares on side in case of any issues. The reception seemed not bothered at all and only displayed the notice that swimming pool is out of order without any indication how long this will take. Nobody on arrival. Unable to find property we booked. Went to pub to ask the question and yet rude woman asked me to leave because she is not reception and she could help if I tell her where do I stay (haha) which I didnt know from Sykes booking. Left and avoided the place. Property - owner feedfback Property itself great fit for our family. Very well equipped home. The frying pans were out of use but after communicating with the owner, I had replacement within hour (yes! within an hour). Owner very amazingly supportive, directed me to the property as Sykes booking website has failed to provide clear details how to find the property. Paul - the maintenance guy very friendly, came and resolved heating issue for me. He meant to come every day to clean the hot tub but he has not arrived in last 2 days - pity. Location amazing, quiet, green in the middle of nowhere really but with 25min drive to the beach. Local towns lovely (Looe charming). It was amazing stay! Id recommend 100%.And owner first class as I said - very supportive! Dont bother with reception and pub - you dont need them to have a lovely holiday !!

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• Neil - Verified booking

  The lodge was spotless and super clean.

  The rooms where of good size and the living area big enough. There is room for 2 cars outside you lodge but will get crowded when other lodges full. The pans in the kitchen aren’t the best as scratched to bits to food sticks. The kitchen knives are poor and don’t cut very well. The hot tub is just that, a tub that is hot as 70% of jets do work but there are very few bubbles and no force from the jets that work we reported it several times just to be told that we needed to turn the jets on. They where all on as water was coming out of them but with no power. We had no WiFi for 5 days and we reported this on day one just took 5 days to fix. They did eventually get it fixed but the strength was 3mbps not enough for our daughter to watch YouTube kids. I understand it may be week in rural areas but not powering one device is shocking. The lodge squeaks and when I say squeaks you can’t move upstairs without waking everyone up you can’t roll over in bed as floor squeaks you can’t walk to bathroom or on stairs as it’s so loads everyone wakes up. The upstairs double bed rolls you into the middle and the bed squeaks as well The lodge is warm and cosy water is hot once warmed up. Caretaker was polite and did try to fix everything for us but in this day and age you would expect WiFi and a hot tub that worked fully.

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• Kylie - Verified booking

  We thought this property was amazing.

  Exactly what we needed for a chilled week away! We thought the facilities were superb and in good condition overall. The riding school was such a great addition to our holiday. The staff were so accommodating and informative and our little girl loved going in to watch them mucking out. The classes are well priced and all 4 of our girls enjoyed the hack down the lane. The owners were quick to respond to any queries we had and were friendly but non intrusive. The gym was well equipped and had more than we expected and we loved the fact we could use all the facilities as and when we wanted. Having the keys ourselves was a nice touch. The hot tub was clean and ready for use as soon as we got there which after 5 hours of driving was needed! The kitchen is well equipped and we could easily cook our meals with no need for our own equipment. My only minor issue was the fire doors on the property were very squeaky and could do with a little oiling. This is not really a problem but after putting our 2 year old to bed, the noise was quite loud and would occasionally wake her up. Aside from this, we would absolutely book again and have already recommended you to our friends and family!!

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• Karin - Verified booking

  We were really disappointed on arrival there were weeds on steps to entrance of cottage which didn’t make for a good 1st impression.

  Then shoe rack was snapped in 2 which didn’t need to be there. Decking plank was sticking up which just needed a nail to secure. Hot tub cover was all ripped and steps leading to hot tub was rusty on top and underneath. Mat outside was full of holes. Tiny pillows in oversized pillow cases. Quilts with stains on them. Leak from upstairs sink and major leak from bath which came into hallway downstairs. We were moved to a property next door on 2nd day which was much more cared for but spent half a day moving from one accommodation to another which took up half of day.not a call from owner to ask if we were ok or apologises. We had booked Saturday to Saturday but were asked to moved on Friday as people had booked for the property but we refused to pack up again for 1 more night. We should’ve been offered compensation for the initial move but were only offered compensation to move the 2nd time. We feel this listing shouldn’t be on Sykes Cottages as we have booked numerous holidays with Sykes and never had an issue, and it gives Sykes a bad name

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• Ruth - Verified booking

  This accommodation was all that you needed home from home feel and very comfortable beds and cosy living room/kitchen.

  The swimming pool and sauna was great to use we swam every day but we did use the shower facilities there after reading that the hot water didn’t last long in the bungalow but to be quite honest with the children it was just easier to shower straight after swimming so it suited us they were lovely and warm and kept very clean. The pub is absolutely beautiful the old hall is magnificent the staff were friendly. Also to point out Kevin the maintenance guy was so friendly and helpful (after having a heating problem he was straight on it and was sorted out) lots of lovely little places to go to we went into Looe, polperro, Galiath Falls were breathtaking and hearing the roar of the water! We shall definitely go back to this site the history surrounding it was amazing you can see the old pictures around the little arcade and pub which was really useful to read and the kids enjoyed looking it up as well couldn’t fault this at all it was all in all a wonderful week away!

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