Big Cottages & Group Accommodation in Bury St Edmunds

Reviews

What our customers say about their holidays

• Nicholas - Verified booking

  This is a potentially lovely house in a delightful town but our stay was spoiled because firstly: when we arrived at 4pm the house had not been cleaned.

  The beds were covered with the previous visitors' towels and bedding. The toilets were dirty and there was urine dribble on the floor of one toilet. Secondly, one of our predecessors had left a note listing 9 issues, all were still unaddressed. I also had to refix the downstairs toilet seat, not something one ever wants to do, let alone today whilst Covid is still spreading. The manager explained she had tried to phone me but my phone was off and that the cleaner 's car had broken down, which is unfortunate but she was nothing like as apologetic as I would have expected. We went out for two hours when the cleaner arrived but the surfaces could not have been satisfactorily wiped in so short of time and the place did not smell antiseptic on our return. Previous visitors had drawn attention to the broken bath selector in the bath/shower, it was still broken during our stay. This was something that particularly mattered to us. As it was the water from the shower drained painfully slowly, leaving a dismal tideline. In fairness the manager did offer to come to see us but one of our party has a medical condition which meant that they could not have accepted a visitor into the house during Covid. I left a note of all of our concerns for the manager. A week has passed and she has not replied to them. Accidents and breakdowns happen but I would have expected a better service from a reputable company.

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• Fatima - Verified booking

  This is our 3rd visit, and always we found the property meticulously clean and well presented on arrival.

  The house is decorated and maintained as a home rather than a rental, and you get a distinct feeling that the owners have not spared their best. Beds are comfy and the living room was a great place to crash after a long day on our feet. Sofas are squishy and soft- and the kids loved snuggling in the blankets that are kept in the box upstairs. Kids also completely taken by two of the bedrooms being connected by a storage space! The house is brilliantly placed in that it is within walking distance of all of Bury’s local attractions. The Abbey gardens, the cathedral and Wooster’s which is actually better than the French patisserie we have here in London! It’s a great house to use a base for going to Cambridge for the day or beaches on the Norfolk coast. The lovely part is walking into a warm and inviting home, that has all the conveniences of home. Large kitchen and dining room. Perfect home away from home!

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• Ceri - Verified booking

  This cottage is full of amazing period features and boasts an amazing location across from Abbey Gardens in Bury St Edmunds, and near some great restaurants.

  It comfortably hosted the 5 of us. The children loved the old house and spent a long time looking for secret passages! The house was really well equipped and they were really responsive... We had an issue with one bed not having a sheet that fitted so my mother was having to sleep directly on some of the mattress but when we called, one was posted to us arriving the next day. A couple of things would help in the kitchen (sharp knives, cereal bowls) but these did not affect our overall stay.

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• Neill - Verified booking

  We had a great holiday stay at this lovely house.

  It is very spacious, well presented and central to everything including the Abbey Gardens and restaurants, which is what we wanted. The house had everything we needed and was very comfortable and full of historical charm. We didn't have a car so cannot comment on parking. It is located on a very busy traffic corner which may bother some, but this didn't us at all as it is so central and a short walk to everything in town. Would definitely recommend to those who are looking for the same.

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• Stewart - Verified booking

  This house is in a great location right next to Abbey Gardens and in the centre of town.

  It has loads of character, is clean and well equipped. Rooms are spacious and comfortable. It was perfect for four adults and two children. We had a great time over the bank holiday weekend and would definitely stay again if we went to Bury. Although there is no parking at the house, the car park is two minutes walk and cheap for a long stay ticket. Contact emails received were informative and instructions easy to follow.

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