Big Cottages & Group Accommodation in Fishguard

Reviews

What our customers say about their holidays

• Ian John - Verified booking

  This is the first of many Sykes properties I have stayed in that I have had to complain about.

  First impressions were very poor. The front garden was overgrown with hedges and grass very long and poorly looked after. Window sills and front door were very dirty and unwelcoming. First impressions inside were acceptable. After the first day we found that the radiator in one of the double bedrooms was not heating up as efficiently as the others. This made it very cold in the night an we had to change bedrooms. In the twin bedroom the central heating boiler was in the wardrobe which I wasn't very happy with at all. It also kept me awake at night switching off and on as I slept in this room. The lounge was dominated by a huge and very heavy "coffee table" containing thousands of sea shells. This had to be moved away ,with great difficulty, as it was not convenient and was a problem where it was. As the French doors did not open I had to drag this thing down in front of them out of the way. The standard of the furniture in the lounge was very shabby and poorly placed which meant we had to reposition the two settees and lounge chair to acceptable positions. Taking a walk out into the back garden through the back door , as the French door were not accessible, once again we were met by poor mainainance. The hedges were untrimmed, the grass was very long, there were weeds growing up through the cracks in the patio and some of the patio slabs were raised and unstable. The garden furniture was also very unwelcoming. Needless to say we did not spend any time out there all week. Finally I had read from previous people on your site that the shower cubicle was leaking out onto the floor but the problem had been rectified. Really it had not. The problem was not the cubicle. The shower cubicle drain was almost entirely blocked. This was obviously backing up the water in the bottom which the overflowed out under the door. This meant having a shower I'm short bursts of a minute or so to allow the water to drain away. The cleanliness of the shower had also been neglected. Overall we were not impressed with the property at all. We had friends visiting one day who were also staying in a SYKES rental and they could not believe it. I really think that you should check this property as is definitely not up to your standard. Needless to say we will book with Sykes again but definitely not at THE BUNGALOW...........I'm very sorry.

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• Tracy - Verified booking

  As stated in the previous two reviews, this property was not clean.

  The toilet had long black hair stuck to it and weeks of grime on the seat; the bath and floor also hadn't been cleaned. The carpets throughout had not been vacuumed and the two red chairs and settee were covered in long, cream coloured dog hairs. The beams in the large bedroom had several webbs and cellar spiders in most corners. A previous review stated the bins were overflowing upon arrival, this seems to have been rectified by not providing a bin! There was a small, dirty food waste bin on the window sill in the kitchen, but nothing provided for general waste. I called Sykes Cottages who arranged for the cleaner to return. Upon arrival the cleaner apologised and stated her partner cleaned downstairs, while she was responsible for changing the linen upstairs (clean bedding and towels were provided). The cleaner spent around 5 minutes in the bathroom then came out and asked me to inspect it; she then offered to vacuum the settee and chairs, which she did. I thanked her and told her she could go as she said she had a BBQ to attend that evening. After she left, I cleaned the bathroom and vaccumed properly, whilst my husband cleaned the kitchen sides and cupboards. It is a shame that the property is dirty because you can see that the owner has spent a lot of money on the decor and furnishings. The property is pretty and is in an ideal location for the harbour, pubs and shops. There is a steep hill to climb into the main town, which was not a problem for us as we do a lot of dog walking. When we booked the cottage at the beginning of the year, the reviews were good and it's only recent ones which are not.

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• Margaret - Verified booking

  We have stayed at this property twice before and decided to give it the benefit of doubt and try it again.

  Unfortunately in the two and a half years since last staying there the property hasn't been touched at all. The settee's are so uncomfortable. Microwave was dirty hard cheese left in it, and the utensils were also dirty. Kitchen door didn't fit, there was a dehumidifier on when we got there which told us the property must still be damp and this was the problem we had previously, Kitchen hob was a nightmare to use. it kept turning itself off, It only has 2 small and 1 medium saucepans so very hard to cook a Sunday dinner, The microwave is on top of the tall fridge/freezer which is no good if you are short like me. I had to stand on a chair to use it properly. There was dog mess left out in the grass. The dirty caravan is still at the side of the property and it makes the bungalow look very shoddy and dated. There is no file available to tell guests how the bungalow works, i.e how to switch on the heating, a fools guide step by step on how to work the oven and hob as the instructions we found in the drawer were not very explanatory. The area in which the bungalow is situated is lovely and quiet but I could not go back to the bungalow as the owners seem to only want the money and not prepared to update the property. Unfortunately, I cannot recommend this property for staying in One positive is that the welcome back was a nice gesture.

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• Christine - Verified booking

  We found the bungalow easily from the directions.

  We had a pleasant stay. The bungalow was warm and comfortable. The kitchen was well equipped and the beds were comfortable. The shower was easy to use and efficient. A few things were missing however. . We have stayed in many cottages over the years and there is usually a visitors book where previous visitors have left suggestions for eating out and places to visit. There is also usually a folder with information about local shops, chemist, doctor etc together with appliance instructions, in fact we failed to get the DVD player to work. We have also found games, books, and sometimes DVD’s in cottages. There were a few outdoor things in the garage. The garden gates need attention as they wouldn’t close properly to keep the dogs safe. There was washing up liquid but again usually where there is a washing machine we’ve usually had liquid or tablets supplied. However the welcome basket was appreciated and as a base for exploring the area the bungalow suited our needs. Although in the great scheme of things what I’ve pointed out are minor observations, but future visitors may be glad to be aware of them.

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• Kim - Verified booking

  The picture is deceiving, probably my fault I should have been more thorough but I thought I was booking a one floor cottage from the picture.

  I booked this for a short getaway for my 92 year old mum having just lost her husband of 70 years. It turns out that this picture is the rear of the property, all the bedrooms were up a flight of stairs, very difficult for my mum and the bathroom was up and down steps even more difficult especially in the night. There was a tripping hazard from the archway of the lounge area on route to the kitchen and stairs to first floor. It was very cold in the cottage and no logs to light the fire until we asked for them, on lighting the fire the room was filled with smoke which played havoc with our breathing, not good for my mum's asthma. The kitchen bin was overflowing with rubbish from previous guests and there was evidence of rodent mess in the cupboard. The curtains over the door an archway are in need of cleaning or replacing. I tried several times to get hold of an agent to sort these problems and eventually got someone to come out to rectify, the bunch of flowers he brought to pacify us were a nice gesture but in no way made up for the disappointing start to our vacation

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