Big Cottages & Group Accommodation in Saunton

Reviews

What our customers say about their holidays

• Mrs Lorraine Mulhearn - Verified booking

  Accuracy - stair gate, it is not a stair gate, more a living room gate (more below), putsborough beach pass non-existent Location - right in the middle of the village and handy for the beach. Couldn't ask for better Equipment - as above stair gate. There are attachments screwed into the top of stairs which a stair gate would connect to. Looked for this gate. Could not find. Tried to call the maintenence number in book (7pm Friday time we arrived at property) numerous times and no answer. There is also a number in the book for another holiday cottage company which I called to be told they did not have any property of this name on their records. 3rd time lucky got through to marsdens. Lady was very understanding that I had a 1 year old running around an upstairs living room with no stairgate to ensure his safety on the landing. She tried to contact maintenance but again no luck. I tried maintenance direct a few times the next morning. Finally got through a very rude unhelpful person called Claire. I explained we had found a stair gate but it was too small for the stairs and did not fit the attachments on top of stairs and asked if she could let me know where the correct gate was. She told me this was the correct gate and should extend. When I told her it wouldn't (and confirmed this by photo message) she very rudely said "well it was used by customers 2 weeks ago". She said she could not come and fit it as it was against health and safety. I understood this but asked if she one someone else could come and at least show me how it extended. She said this was not possible as Saturday was such a busy turnover day and she could try for Monday. I explained this was not acceptable as having paid a lot of money for the holiday I needed to be able to keep my child safe. She then told me I should search the house as she believed the extension bars may be in a wardrobe. I finally found 2 of these under the stairs (not a wardrobe). The gate still did not fit at the top of the stairs. It was not the correct gate for the attachments on the wall. I eventually had to makeshift the gate on the living room door using tools I had brought myself as without I could not have made it tight enough to be safe. This is not acceptable and I do not believe this should be advertised as a child friendly property. The highchair provided was also dirty with raisins still on the seat section from the last user. Cleanliness- as above the highchair was not clean, there was also hair in some of the plug holes in both baths and sinks Comfort - everything was comfy however the were a few things which would do with fixing at the property in order to obtain a 5 star for quality (the wood around the top of the balcony for one) Value for money - think it was expensive when taking into account the service we received from maintenance Likely to book with you again but unlikely to be this property unless it became more child friendly Would recommend the company as the lady I spoke to at 7pm on the Friday we checked in was very sympathetic and tried to help. But would not recommend property as it is. I would suggest marsdens or original cottages revisit this property and reassess if it is right for the company and if it still deserves 4 stars

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• Mr David Peck - Verified booking

  Property let down by housekeeping and maintenance and failure to attend property following call out. First impression overflowing bins and general untidiness around property - looked tired. First floor bedroom -central ceiling light 2 out of 3 bulbs not working. Ensuite- shaving mirror hanging off wall held on by one of two screws with skirting around bath panel held on by numerous pieces of sellotape. Ground floor main bedroom - large burn mark on carpet to right on entering. Bedroom with bunk beds - strong smell of dogs/animals. Contacted caretaker as per instructions during our stay as only light in downstairs bathroom stopped working. Essential to have urgently rectified with 3 young children using the facility at night. Surprised by our call we had to remind her that she was the main point of contact. We gained the impression she would not attend and tried to escalate the matter and phoned Marsden with no reply and then tried your "live chat" line twice with again no response. Your caretaker did not attend the property during our stay to fix matters despite her legal duty of care given young children using the bathroom at night. It was a pity something so minor became a big problem for us.

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• A Family - Verified booking

  We stayed at Beren for a long weekend in November 2015 and fell in love with it - we already have a return visit planned later this year! The house is warm and welcoming with a lovely kitchen/diner and 3 good bedrooms. All the furnishings and equipment were to a very high standard and it was spotlessly clean when we arrived - the kids immediately logged on to the Wifi internet while we relaxed in the hot tub! We were also delighted to find that the house not only welcomed dogs and had a fully enclosed private garden, but the owners had also provided thoughtful 'doggy' extras such as rugs and food bowls. The cottage is located right in the centre of Croyde village and has the benefit of off-road parking (not often the case with village period properties as we've found in the past). It is also a stone's throw from a good local pub serving excellent food. A short, scenic walk takes you to Croyde Bay where dogs are allowed on the beach during the off-peak season. We particularly recommend the cliff top walk to Woolacombe with sweeping sea views across Croyde Bay.

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• Mrs Deborah Dwane - Verified booking

  We have stayed at Sundower previously on two occasions so knew that the accommodation and location were exactly what we required. The lower score for the equipment was due to the fact that the stair gate, which I had asked about prior to our arrival didn't seem to fit any of the doors or top of the stairs where there are fixings. Also, there was no brown bag for recycling cardboard, the hosepipe located in the garage leaked and the shaving mirror in the ensuite was loose, my husband said it seemed to have been missing a rawl plug. Nothing however detracted us from thoroughly enjoying our stay. I have already recommended Sundowner to a friend who was looking for a property and location to suit three generations of their family, which is how I found Sundowner originally. It is rare to find a property of this size which has three double bedrooms with three double beds.

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• Mrs Donna Barnes - Verified booking

  Stunning property in an exceptionally convenient location to shops and the beach. There were a few minor issues which didn't spoil our holiday but we're not perfect; light bulbs out in the main bedroom, Ash tray pot on balcony not emptied, no vacuum and a few cobwebs. I felt the check in time of 16.00hrs and the check out time of 09.00hrs meant we lost a day of our holiday. I appreciate that you have several properties to clean before new renters arrive but stripping your beds, collecting towels, packing up and feeding up to 8 people is difficult all before 09.00 hence we left the night before. It All that said, it's still a lovely property indeed but management of it could be tweaked to make the stay perfect.

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