Big Cottages & Group Accommodation in Wadebridge

Reviews

What our customers say about their holidays

• Amy - Verified booking

  What an amazing stay we had!

  It was just what we needed in a location which is very special to us. The whole property was clean and comfortable and had everything we needed. The view from the back veranda was perfect and waking up to the sound of waves couldn’t have been a better alarm! The outdoor tap and shower were super useful for rinsing the kilo of sand we seemed to bring back with us each day. You can walk to the beach, it is beautiful and takes about 10/15 mins, but beware… the walk back can be tough if you are laden with shopping/beach equipment/a toddler on your shoulders!!! Highly recommend the Cracking Crab, which is on the cliff walk, for a scrummy dinner. All the foody places on the beach didn’t disappoint either. Pizzas from the Galleon and lunch from Clever Trevor were our faves. A few little things gave some stress but not for long and we worked them out. The en-suite smelt like sewage on the first day and night, presuming from the septic tank and where the property had been shut up… opened up windows etc and it was gone. Just a note to do this when you first arrive if it is a little smelly. The smell didn’t return as we left the window on latch and the room was used lots. The showers caused some stress. The water pressure in the main bathroom means the shower is pretty useless, it couldn’t rinse soap off let alone get the shampoo out of my hair. The sticker says to only use eco mode so we did. We ended up all using the en-suite. The en-suite shower runs out of hot water very quickly. Maybe 10 mins max (not great with 4 sandy, salty beach goers to get clean) if you don’t set the heating on pretty much constant and use the boost button as soon as the first person showers. The instructions say it’s self heating but it definitely didn’t. Once we figured out the routine and I’d changed the setting on the main heating unit we were better. Still quick showers only though. We contacted Sykes but didn’t hear back until about two days later so it was a good job I’d figured it out before then! As I said, we sussed these little things out and they didn’t impact our stay once sorted! We’d definitely go back to Shorelands

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• Clare - Verified booking

  I was disappointed by the huge price increase this year.

  It is a comfortable property with a lovely view and my family has been coming annually for over 10 years. We love it here. However for such a huge increase in price I would have expected a sunshade for the patio (I asked Sykes to request this from the owner when I made my booking in January and the said that they thought this would in place as there is no shade on the patio ). In addition, the hoover is so difficult to manoeuvre and does not pick up properly and has been in this condition for years. It is a real struggle to use as it really pulls on your back. The rug in the front room looks lovely but does not lie flat and is curled up at the edges and is a trip hazard. I had to take it up as I feared for the safety of my mother. Many of the saucepans and baking sheets were dirty and so I had to wash them prior to using and the laundry room was covered in sand on my arrival. Much of the crockery was chipped. These are just small niggles which I would not have ordinarily have mentioned and have only done so as it now costs £3000 a week to rent. For that price, people expect more. In addition, if you have a problem (there was a leak in the bathroom) and you call Sykes, they then have to call john bray and then get back to you. It is really an inefficient way of operating and wastes lots of tine. Sykes don’t seem to have any understanding of the property or area. This is just honest feedback - I love staying here but I thought you would appreciate an honest reflection of someone who loves this property and has been a grateful regular and respectful visitor to this home.

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• James - Verified booking

  He holiday bungalow we stayed in was really lovely and exactly what our family wanted.

  As A professional landlord myself two things I would say need addressing is the pictures on the website need updating as the bathrooms have been modernised nicely albeit en-suite in bedroom is not finished so we could not shower properly in there. The other issue is the drains have obviously got issues with the fall and block easily before the waste gets to the cesspit. On arrival I could see tissue paper around the edges of the inspection covers by the front of the property but just presumed they had recently been unblocked and this was just mess left from workmen. When we realised they were blocked we called Sykes cottages to raise concern as the toilets were blocked and the downstairs shower was not draining so we could not use the facilities we called John bray and Sykes cottages 5 times to ask to get an engineer to unblock them. We were told on the first 4 phone calls this would be sorted and they would call myself back - they never called back, on the 5 and last time of calling the woman on the phone could see on the computer notes that we had called but nothing had been done about it. She also assured me it would get sorted and we never heard from her either. We left the following day to come home with the drains still blocked and still today no one has called back. Awful service as my family could not use the toilets or shower in the rental property and we had to go elsewhere. As a fellow landlord I hope the owner sorts this with the rental companies and maintenance as it was completely unacceptable and put a large dampener on the end of our holiday.

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• Antony - Verified booking

  We like using Sykes cottages and plan to do many more visits.

  We find the company very easy to deal with and the staff (over the phone) very professional. We did find the cottage in an “okay” state when we arrived. And understand that it may not have been used for a week or two as there were some impressive spider webs spanning the width of the conservatory. Both my wife and I are chronic arachnophobes but I did manage to remove them (go me). Other than this minor issue we did enjoy our stay very much and think we left the place in a better place than we found it. It’s a lovely house. It’s near The Pityme Inn which is an okay pub. The food is good. However further up the road (45 mins walk) is The Mariners which is a fabulous pub. A chip shop and bakery are also just up the road. The cottage is a great base for your stay. Though one thing to note is the bins were collected on Thursday not Friday as the inventory states. Which is why the bins were full when we arrived and also why we left them full (caught us out too). We did message Sykes about it as we obviously want to use them again and don’t want to get into trouble. On the whole don’t let “the spider web” part of our stay put you off going. It is a stunning property with a self contained one bed house in the garden. The beds are comfy too. Over all once the eight legged horrors were removed (comes with old houses sadly) we enjoyed a very pleasant stay.

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• Joanne - Verified booking

  The property itself is gorgeous, with all amenities required - Can't fault that.

  Great location - apart from the main road is quite busy and the building works next door aren't ideal. Few negative comments - The cleanliness of the property was very below par and let it down - it was very very dusty and dirty around the edges... Minor things you would expect for price tag - washing up supplies any provided a jay cloth, washing liquid and 10 dishwasher tablets - sponges or washing up brushes and antibac spray would be of use. There were no black bin bags even though it asks you to put rubbish out in them, and only 2 part used toilet rolls for the whole house. Bunk bed room - When booking we were told that we could use all the beds in the bunk bed room - this was important to us and why we booked this property as we needed to use all the beds for the kids - but on arrival we were only provided bedding for the bottom bunks and when we called the office to rectify we were told we were not allowed to use the top bunks at all. Mixed info. Building works - Appreciated the refund but when agreeing to it we were told the building works would be inside only - they were working on the roof with hammers from 8am-4pm. The property was a shell and quite clearly external works were in progress not internal. Otherwise we loved it and what it offered!

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