Big Cottages & Group Accommodation in West Cornwall

Reviews

What our customers say about their holidays

• Charlotte - Verified booking

  General feedback is that it’s a lovely property but not very well maintained unfortunately.

  We had a lovely week but I wouldn’t return unless some of the issues listed below are fixed. I really hope they do address the issues as the house is a lovely layout & could be amazing. Property had been cleaned between visits and sheets were fresh but some of the maintenance/ quality issues (to name a few!): 1) property not deep cleaned. Under cooker was dirty, radios on shelves thick with stickiness and dust, curtain pull chords black with dirt, shower silicon/edge of trays dirty. Sofa dirty & discoloured. 2) maintenance issues; broken safety latch on upstairs window (which meant we couldn’t have our daughters bedroom window left open in the heat!). Loose toilet roll holders in every showerroom, sofa arm completely caved in on one of the sofas, coffee table legs bent, loose tile downstairs on the hallway, utility room was just a mess (broken clothes airer left mangled in there, mop was disgusting, room was generally dirty). Downstairs shower room/wet room drainage was backing up & there’s only one drain in the whole room which means water goes everywhere and you need to sweep it back to the drain. 3) General things that made the house feel a bit tatty & not well maintained: decorative cushions were dirty and tatty, all the glasses were mismatched (and we found a broken one in the cupboard). Cutlery, pots and pans provided were all mismatched and tarnished and old. Looks like a collection of random things people had just left behind. All the knifes had tarnished rust spots on. Cleaning products weren’t new /replenished for our visit; eg, the dish clothes were clearly not new, only a little bit of cleaning spray and washing up liquid available, no kitchen roll. Towels had seen better days and there were no spares provided which would have been helpful for a weeks stay. Cushions on outside furniture off lounge was mismatched on one side and missing from the other. Good things: Well located. Good selection of TV apps which is really helpful with the little ones. General cleaning had clearly been done (it’s just the deep clean elements had been missed). We loved the layout (two families sharing so each had our own floor which was great - don’t often find this layout!

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• Judith - Verified booking

  The house is ideally situated for a holiday by the sea with a beautiful sandy, accessible beach a mile away and country walks from the doorstep.

  A few minutes walk away is a well stocked village post office providing all the essential items for a short holiday. Good characterful, gastro pubs are close by; quick access to main roads enable day trips to nearby towns and attractions. The house and its facilities are high quality. However, there is one significant complaint which I am sure can be easily rectified and will not detract from the property. The bottom step of the stairs is not carpeted and the oak finish to the step blends with the oak colour of the flooring making it easy to mis judge when coming downstairs. Within the first 24 hours, my 30 year old daughter and, more seriously, my 70 year old husband both fell badly down the bottom step. My husband fell flat on the floor. Amazingly, in spite of having two replacement hips and a replacement hip, he only suffered shock and severe bruising to his hips. I feared that it could have been much worse. My daughter bruised and grazed her hip. Neither individual had seen the bottom step. We bought a bathroom slip mat to secure to the bottom step to make it more visible and to avoid further falls. It needs to be rectified before a more serious accident occurs, which I assume Sykes will ensure happens. My complaint shouldn't make anyone doubt the overall excellent quality of the property and its location.

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• Karen - Verified booking

  The property is clean, the beds are comfortable, there is everything you need in the kitchen, however… Do not book unless someone is at least 5ft 6in and able bodied, the cupboards are so high you will struggle if you are short.

  There’s a step in the shed apparently, but not sure how safe this fix is? The tv in the conservatory didn’t work, there’s no remote for the tv in the twin room, the kitchen sink drain smells terrible. The cupboard door in the conservatory comes off if you catch it (my dog caught his bottom on it so I had to try to fix the already broken hinge). The loo seat is loose, tried to fix this too but think it needs replacing. Then there’s the front door. The moment there is any warm/sunny weather it sticks to the point it feels like it’s going to completely come off. Overall it just feels a little unloved, which is a shame as it’s ideally positioned for the gorgeous north Cornish coast. So whilst we enjoyed our stay we wouldn’t return to this property.

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• Richard - Verified booking

  We really enjoyed our stay so thank you very much.

  It was perfect for the kids and babies alike with a short walk to the beach although our gym legs were put to use up that hills with kids and prams. Facilities were spot on and whilst we were worried about the noise from the pub it was minimal and only loud on one evening until 11 so no complaints. Some minor points and shouldn’t detract from what is a lovely property. - The property was pretty dusty so maybe a word with the cleaner. - The single bed on the upstairs twin room might need replacing. It’s a bit of a back breaker. Thank you again for letting us use your lovely property and I would certainly recommend it to anyone thinking of staying.

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• Richard - Verified booking

  We really enjoyed our stay so thank you very much.

  It was perfect for the kids and babies alike with a short walk to the beach although our gym legs were put to use up that hills with kids and prams. Facilities were spot on and whilst we were worried about the noise from the pub it was minimal and only loud on one evening until 11 so no complaints. Some minor points and shouldn’t detract from what is a lovely property. - The property was pretty dusty so maybe a word with the cleaner. - The single bed on the upstairs twin room might need replacing. It’s a bit of a back breaker. Thank you again for letting us use your lovely property and I would certainly recommend it to anyone thinking of staying.

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