Big Cottages & Group Accommodation in Gower Peninsula

Reviews

What our customers say about their holidays

• Mrs Grindley - Verified booking

  After several emails and phone calls to your company throughout the week regarding our dissatisfactory stay at The Pines, I am emailing to make a formal complaint with the issues we experienced and the lack of resolution. I would like to mention that the bedding and towels were lovely, and we had plenty of hot water throughout the stay. Cleaning - Poor cleaning throughout the property including dust and cobwebs, finding a pizza in the microwave on arrival, old/used coffee pods in the machine. Hot tub - information booklet states the hot tub should be cleaned x3/week. It was not cleaned during our stay. This is a significant health issue, and we now worry the hot tub was not cleaned prior to our stay between guests. Coffee machine - this broke towards the start of our stay and tripped a fuse. We were advised by the company to stand on a plastic bar stool to switch the trip back on. This is an entirely inappropriate suggestion, not knowing the make up or abilities of our group and not taking into account our health and safety. No coffee pods were provided as per the Information booklet. We did eventually receive a new coffee machine, however this was also faulty and leaked water. Dishwasher - this broke towards the start of our stay and was not fixed. Only x2 tea towels and a bathroom hand towel were provided by housekeeping at the start of the stay, and we only received additional materials to wash up with on Thursday after having to request these. We have spent countless hours of our holiday washing up, for 8 people minimum x3 per day. Fridge - faulty, freezing our food despite being at reasonable temperature. This is a food safety issue and subsequently we had to throw food away, we expect the approx cost of this to be at least £200 across the week - including raw and cooked meats, fish, cheeses, dips, milk, fruit/veg, yoghurts etc. A maintenance company attended on Thursday, the issue was not fixed. Games room - no heating, and therefore not usable at certain times of the day due to being so cold. We did not accept the box of chocolates sent by the company, as we quite frankly found this offensive given the amount of issues and lack of resolution we experienced. We have holidayed in self catering properties for many years, and unfortunately this experience has been very disappointing.

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• Ms Amanda Habens - Verified booking

  Regarding the cleanliness, we have compiled a list as I feel you need to know. 1. Vacuum cleaner - completely full (we emptied it) 2. Grill pan - not cleaned since last used (we cleaned it) 3. Dishwasher filter was disgusting - it was like glue. Goodness knows when it was last cleaned (I did it of course) 4. Family bathroom toiler not clean (we did it) 5. Extractor hood not working at all 6. Heating unclear, we did our best. When we arrived all the radiators were blazing out heat and it was very hot in the house. The kitchen radiator never turned off 7. The dining table was sticky and the bench - attracting the ants that were in that end of the kitchen (we cleaned it) Given the price of the hire (we have stayed at 3 of your properties in Mumbles) and obviously this is a large house but none of the properties are cheap - I do not expect to have to clean on arrival!! I am happy to pay if the cleaning is thorough and this one was not. Also there was a great deal of dust in the main en suite bedroom where I slept, on the bedhead and bedside tables and the tables had not been moved and cleaned behind for some time. There were children's hairbands on the carpet of the bunk room so had the floor been cleaned? Despite these complaints we had a lovely stay and the weather was very kind, so thank you. PS Some other suggestions in the book by previous guests obviously have not been sorted - the light over the dining table flashing, 1 tea towel was provided but it did not look clean - of course we took our own. Also some spare toilet rolls would be helpful, until you get a chance to shop.

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• Mrs James - Verified booking

  The bungalow was very clean and well-maintained. It was tastefully and comfortably decorated and furnished, with touches such as footstools and blankets in the living room and conservatory. The garden was lovely with lots of sitting and eating places and ways to enjoy it such as the fire pit, pizza oven and summer house. You can hear the waves crashing onto the beach below - as the name suggests! We liked the empty cupboards in the kitchen so we had somewhere to put our food and picnic items. The bathroom had a large window sill for putting our toiletries. We wish all holiday rental properties were presented like this, the owners had obviously put a lot of thought into it and cared that their guests enjoyed the property to its full. It was a very quiet location on a no-through road and just 10-15 minutes walk to Port Eynon or two ways to reach the coastal path. Just a few niggles - the TV signal is very poor/non-existent so couldn't make use of all the channels, Netflix, etc; the double mattress has very obvious springs and is a bit uncomfortable, the toilet flush sticks a bit and the kitchen needs a washing up bowl to protect the owners' crockery and glassware banging into the hard sink. The owners have been informed of these in the visitors book so I am sure they will be rectified. However, this was one of the best holiday rental properties we have stayed in and had a lovely week here.

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• Mrs Jackson - Verified booking

  This property was in a lovely area and was very clean and very well equipped. It is on a hill so may be challenging for some walking in and out of mumbles; there was a lovely coastal route (via many nice pubs and restaurants) into Mumbles or a short more direct route down to the town which was slightly more challenging on the way back! There is also a bus service right outside the house and taxi services in town (one of our party struggles with walking so she sometimes used these to get back up the hill!) The owners and the agent were very helpful when we accidentally locked ourselves out shortly after arrival (the door locks on closure so don’t leave the keys inside!) The property was fabulous- clean, really well equipped kitchen, comfortable bedrooms, nice quiet location and lovely decking area for a bbq. Would highly recommend this property and we have had a fabulous family holiday!

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• Ms Szreter - Verified booking

  Murmur Y Llanw is a marvellous holiday home. The gardens are a delight, and we enjoyed reading peacefully in the conservatory. We loved the location, finding beautiful walks from the door as well as nearby attractions within an hour's drive, such as the National Botanic Gardens of Wales. We had lovely meals in The Ship Inn in Port Eynon, The Beach House in Oxwich Bay and King Arthur Hotel. We appreciated, the generous, welcome hamper and the cottage could not have been cleaner. My one suggestion would be to upgrade the mattress on the double bed as it is not up to the same quality as everything else in this delightful property. Having said that, my husband was perfectly happy with it. I am harder to please, however!

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