Large Dog Friendly Cottages in Gower

Reviews

What our customers say about their holidays

• Mrs Grindley - Verified booking

  After several emails and phone calls to your company throughout the week regarding our dissatisfactory stay at The Pines, I am emailing to make a formal complaint with the issues we experienced and the lack of resolution. I would like to mention that the bedding and towels were lovely, and we had plenty of hot water throughout the stay. Cleaning - Poor cleaning throughout the property including dust and cobwebs, finding a pizza in the microwave on arrival, old/used coffee pods in the machine. Hot tub - information booklet states the hot tub should be cleaned x3/week. It was not cleaned during our stay. This is a significant health issue, and we now worry the hot tub was not cleaned prior to our stay between guests. Coffee machine - this broke towards the start of our stay and tripped a fuse. We were advised by the company to stand on a plastic bar stool to switch the trip back on. This is an entirely inappropriate suggestion, not knowing the make up or abilities of our group and not taking into account our health and safety. No coffee pods were provided as per the Information booklet. We did eventually receive a new coffee machine, however this was also faulty and leaked water. Dishwasher - this broke towards the start of our stay and was not fixed. Only x2 tea towels and a bathroom hand towel were provided by housekeeping at the start of the stay, and we only received additional materials to wash up with on Thursday after having to request these. We have spent countless hours of our holiday washing up, for 8 people minimum x3 per day. Fridge - faulty, freezing our food despite being at reasonable temperature. This is a food safety issue and subsequently we had to throw food away, we expect the approx cost of this to be at least £200 across the week - including raw and cooked meats, fish, cheeses, dips, milk, fruit/veg, yoghurts etc. A maintenance company attended on Thursday, the issue was not fixed. Games room - no heating, and therefore not usable at certain times of the day due to being so cold. We did not accept the box of chocolates sent by the company, as we quite frankly found this offensive given the amount of issues and lack of resolution we experienced. We have holidayed in self catering properties for many years, and unfortunately this experience has been very disappointing.

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• Ms Amanda Habens - Verified booking

  Regarding the cleanliness, we have compiled a list as I feel you need to know. 1. Vacuum cleaner - completely full (we emptied it) 2. Grill pan - not cleaned since last used (we cleaned it) 3. Dishwasher filter was disgusting - it was like glue. Goodness knows when it was last cleaned (I did it of course) 4. Family bathroom toiler not clean (we did it) 5. Extractor hood not working at all 6. Heating unclear, we did our best. When we arrived all the radiators were blazing out heat and it was very hot in the house. The kitchen radiator never turned off 7. The dining table was sticky and the bench - attracting the ants that were in that end of the kitchen (we cleaned it) Given the price of the hire (we have stayed at 3 of your properties in Mumbles) and obviously this is a large house but none of the properties are cheap - I do not expect to have to clean on arrival!! I am happy to pay if the cleaning is thorough and this one was not. Also there was a great deal of dust in the main en suite bedroom where I slept, on the bedhead and bedside tables and the tables had not been moved and cleaned behind for some time. There were children's hairbands on the carpet of the bunk room so had the floor been cleaned? Despite these complaints we had a lovely stay and the weather was very kind, so thank you. PS Some other suggestions in the book by previous guests obviously have not been sorted - the light over the dining table flashing, 1 tea towel was provided but it did not look clean - of course we took our own. Also some spare toilet rolls would be helpful, until you get a chance to shop.

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• Ms Costello - Verified booking

  I would not stay here again. It was extremely noisy, the handles on doors weren’t working properly so you couldn’t close them, this meant they banged through the night with the wind. The attic above the bedroom is very noisy. The water tank (I am guessing) sloshes around all night and makes it difficult to sleep. The beds, although we received mattress toppers eventually, were totally unacceptable. It speaks volumes that the property was rented out in such a condition, it is all quite tired and needs a bit of TLC. The oven door was broken on arrival and we used it as our young children needed their dinner and the glass smashed to pieces. Very dangerous. All in all, a great location, the living area is very spacious, as are all the rooms, but it didn’t feel very comfortable being there for the week and I wouldn’t return or recommend. I would also not use original cottages again as their communication is extremely poor and they absolved themselves of any responsibility saying it was the owners responsibility, but seeing as the number on the PDF was incorrect and the adjacent property was no help, the company should have assisted further.

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• ms Whitfield - Verified booking

  The house was well equipped, beds very comfy and great shower. There is also a dishwasher which wasn't in the listing description. The location is about 10 mins easy walk uphill from sea front and main area of restaurants. The neighbourhood is lovely and quiet. It was very useful to have a parking space as street parking in area extremely limited. The road and driveway is very narrow, however, luckily there was no car on neighbour's drive when we were there so it was easy to park. It would be quite difficult to park a large car if there was a car on neighbouring drive. Views from the upper terraces of the back garden were stunning but unfortunately the garden has not been well maintained so it is not really useable. A fence panel is missing so entire garden not 100% secure for dogs, although the patio area immediately to the rear of the house is gated. The garden area was a shame but overall the house was clean and comfy and good value for money.

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• Mrs Jackson - Verified booking

  This property was in a lovely area and was very clean and very well equipped. It is on a hill so may be challenging for some walking in and out of mumbles; there was a lovely coastal route (via many nice pubs and restaurants) into Mumbles or a short more direct route down to the town which was slightly more challenging on the way back! There is also a bus service right outside the house and taxi services in town (one of our party struggles with walking so she sometimes used these to get back up the hill!) The owners and the agent were very helpful when we accidentally locked ourselves out shortly after arrival (the door locks on closure so don’t leave the keys inside!) The property was fabulous- clean, really well equipped kitchen, comfortable bedrooms, nice quiet location and lovely decking area for a bbq. Would highly recommend this property and we have had a fabulous family holiday!

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