Luxury Cottages In Gower Peninsula

Reviews

What our customers say about their holidays

• Mrs Grindley - Verified booking

  After several emails and phone calls to your company throughout the week regarding our dissatisfactory stay at The Pines, I am emailing to make a formal complaint with the issues we experienced and the lack of resolution. I would like to mention that the bedding and towels were lovely, and we had plenty of hot water throughout the stay. Cleaning - Poor cleaning throughout the property including dust and cobwebs, finding a pizza in the microwave on arrival, old/used coffee pods in the machine. Hot tub - information booklet states the hot tub should be cleaned x3/week. It was not cleaned during our stay. This is a significant health issue, and we now worry the hot tub was not cleaned prior to our stay between guests. Coffee machine - this broke towards the start of our stay and tripped a fuse. We were advised by the company to stand on a plastic bar stool to switch the trip back on. This is an entirely inappropriate suggestion, not knowing the make up or abilities of our group and not taking into account our health and safety. No coffee pods were provided as per the Information booklet. We did eventually receive a new coffee machine, however this was also faulty and leaked water. Dishwasher - this broke towards the start of our stay and was not fixed. Only x2 tea towels and a bathroom hand towel were provided by housekeeping at the start of the stay, and we only received additional materials to wash up with on Thursday after having to request these. We have spent countless hours of our holiday washing up, for 8 people minimum x3 per day. Fridge - faulty, freezing our food despite being at reasonable temperature. This is a food safety issue and subsequently we had to throw food away, we expect the approx cost of this to be at least £200 across the week - including raw and cooked meats, fish, cheeses, dips, milk, fruit/veg, yoghurts etc. A maintenance company attended on Thursday, the issue was not fixed. Games room - no heating, and therefore not usable at certain times of the day due to being so cold. We did not accept the box of chocolates sent by the company, as we quite frankly found this offensive given the amount of issues and lack of resolution we experienced. We have holidayed in self catering properties for many years, and unfortunately this experience has been very disappointing.

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• Miranda - Verified booking

  The welcome and facilities far exceeded our expectations.

  Wynn and Sharon met us and walked us round the local area, pointing out the beaches, shops and what was in the house. Sharon had even put out some extra rugby books as we had been to a match the day before and actually helped us get to a 'meet the coaches' session at the Scarlets ground. We have never been disappointed with other Sykes cottages but the comfort, facilities and welcome surpassed any other place we have stayed. excellent wifi for the kids, great comfortable chairs and separate sitting areas worked well with two families at the house. We had not realised there was a garage and storage: we had brought road bikes for cycling and it was such a plus to be able to take them off the car and put away. there was space to dry wet suits and store surf boards too, keeping the sand out of the house. The kitchen was the best stocked I have yet seen! The small pool table was well used and fun, on one wet day there was quite a tournament going on. I did not know the area but it is so beautiful: hills to the north and sandy beaches and the Gower a short drive away: being able to bird watch redshanks and other waders in the harbour out of the front window, and finding lizards in the dunes 2 mins from the house. The canal path cycle track would be ideal for families- off road and flat and takes you to the lovely Pembery country park. Having the leaflets in the dining area was great for planning days out. We are already thinking about another visit: a fabulous house and location with a lovely welcome that enhanced the holiday greatly. thanks so much

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• Roger - Verified booking

  A beautifully presented house close to the beach and looking out over the inlet and park.

  It was a bonus having the designated parking spaces at the rear but we were also able to park right outside the front on most days, although I imagine this would be more difficult in high season. There is a large car park next to the property where there is a popular creperie and the walkway leads round to the yacht club, harbour, a tea shop and a gorgeous beach, all no more than 5 minutes walk from the house. However this was all very quiet as we were there just as the schools started back. The house was very comfortable, spotlessly clean and well furnished . The kitchen was well-equipped although a whisk and a pair of sturdy kitchen scissors would have been handy and the welcome pack was great. The icing on the cake was the lovely conservatory and, as my husband discovered, the Sky tv package included Sky Sports!! Plenty of golf, football and cricket to watch. Lots of little touches like the electric fans , tv in the bedroom and plenty of good quality hangers in the wardrobes. The location is ideal for exploring the area - we visited Kidwelly (try the Kidwelly Deli for freshly made sandwiches), Carmarthen, Gower Peninsula, Saundersfoot and Tenby. Fabulous beaches and beautiful scenery. Locally, we had a particularly good meal in the Coasting Pilot and also at The Ship Aground in Pembrey, just 5 mins drive away. We would recommend the house without hesitation. Thank you Sharon.

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• Maddie - Verified booking

  The whole process from choosing our holiday home to departure was great.

  I used the Sykes app and found it great for making payments on the go from other members of our group holiday. The arrival information was clear and precise with additional support there if needed (which we didn’t!) The day before arriving I had a phone call from our hosts to say hello and enquiring if I would like any additional services or had any questions. That was a really nice touch and Sharon offered to meet us on arrival to run through any queries we may have had. We were running late but had informed Sharon by text, imagine our delight to arrive at the house to a very comprehensive hamper, lights on and the electric fire roaring away! The house was very well equipped and exceedingly comfortable. The beds were WOW, obviously good quality mattresses, which is a must for a good nights sleep! I would definitely recommend Chandlers Yard, a friendly, welcoming home from home. Thank you

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• Andrew - Verified booking

  The perfect house for a beach holiday - everything well found within.

  Five minute walk to a fabulous beach. A beach which mutates completely with the tides and affords constant interest to kids of all ages. Take a net because there are crabs, shrimps and small fish to be caught, examined and returned to their environment. Take your cameras because there re great pictures also. Cafe and tea room are nearby a plus a great kids playground. Downside? This ain't no Tenby as its not geared for tourists. Some might say this is an advantage. Not much in the way of shops within walking distance. Not much in the way of souvenirs etc. However if you don't want to cook, there are some decent takeaways and a run down but well stocked Co-Op if you do. Would we go there again? Not 'arf!

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