Large Cottages in Gower with Hot Tubs

Reviews

What our customers say about their holidays

• Mrs Grindley - Verified booking

  After several emails and phone calls to your company throughout the week regarding our dissatisfactory stay at The Pines, I am emailing to make a formal complaint with the issues we experienced and the lack of resolution. I would like to mention that the bedding and towels were lovely, and we had plenty of hot water throughout the stay. Cleaning - Poor cleaning throughout the property including dust and cobwebs, finding a pizza in the microwave on arrival, old/used coffee pods in the machine. Hot tub - information booklet states the hot tub should be cleaned x3/week. It was not cleaned during our stay. This is a significant health issue, and we now worry the hot tub was not cleaned prior to our stay between guests. Coffee machine - this broke towards the start of our stay and tripped a fuse. We were advised by the company to stand on a plastic bar stool to switch the trip back on. This is an entirely inappropriate suggestion, not knowing the make up or abilities of our group and not taking into account our health and safety. No coffee pods were provided as per the Information booklet. We did eventually receive a new coffee machine, however this was also faulty and leaked water. Dishwasher - this broke towards the start of our stay and was not fixed. Only x2 tea towels and a bathroom hand towel were provided by housekeeping at the start of the stay, and we only received additional materials to wash up with on Thursday after having to request these. We have spent countless hours of our holiday washing up, for 8 people minimum x3 per day. Fridge - faulty, freezing our food despite being at reasonable temperature. This is a food safety issue and subsequently we had to throw food away, we expect the approx cost of this to be at least £200 across the week - including raw and cooked meats, fish, cheeses, dips, milk, fruit/veg, yoghurts etc. A maintenance company attended on Thursday, the issue was not fixed. Games room - no heating, and therefore not usable at certain times of the day due to being so cold. We did not accept the box of chocolates sent by the company, as we quite frankly found this offensive given the amount of issues and lack of resolution we experienced. We have holidayed in self catering properties for many years, and unfortunately this experience has been very disappointing.

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• Fiona - Verified booking

  Looking back on my holiday at Cwtch ar y mor was a big catch.

  On entering the property the appearance was appalling,it needed maintainance.I spent £831 pounds for a week stay which wasn't worth it. The inside of the property was homely except for the beds which were very uncomfortable and squeaky. The sofa was also a big let down. (tough like board) I booked the home because of the hot tub because I thought it could be of remedy to my body. The area where the tub sits needed proper cleaning as the window and area was all gross from build up moulds.The tub was full of too much chlorine that makes us ill.Only been in hot tub twice. It was pointed out to me that the tub would be half emptied then topped up again with chlorine for next visitors,makes me wonder.The owner was quite nice though. Future reference, I would visit again not at that price and only if owners do a proper entry clean up, fully drained tub and keep the tub area mould free. Good property,quite area and friendly people.

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• Fiona - Verified booking

  Looking back on my holiday at Cwtch ar y mor was a big catch.

  On entering the property the appearance was appalling,it needed maintainance.I spent £831 pounds for a week stay which wasn't worth it. The inside of the property was homely except for the beds which were very uncomfortable and squeaky. The sofa was also a big let down. (tough like board) I booked the home because of the hot tub because I thought it could be of remedy to my body. The area where the tub sits needed proper cleaning as the window and area was all gross from build up moulds.The tub was full of too much chlorine that makes us ill.Only been in hot tub twice. It was pointed out to me that the tub would be half emptied then topped up again with chlorine for next visitors,makes me wonder.The owner was quite nice though. Future reference, I would visit again not at that price and only if owners do a proper entry clean up, fully drained tub and keep the tub area mould free. Good property,quite area and friendly people.

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• Nicole - Verified booking

  Had a lovely stay here.

  Would definitely stay again. Did find random hair around the place, but was no big issue. Bath looked a little unclean so didn’t bother using. Hoover needs replacing as the suction doesn’t work well at all, Knives aren’t sharp and need replacing also, very difficult to cut with, I would perhaps bring my own next time with keeping this in mind. Pans to cook with aren’t non stick, they do thankfully clean up easy though. However it was a lovely little break. close to shops and beach. About 20 minutes drive if you want Asda etc or premier shop literally 3 minutes walk just at the bottom of the road, dog friendly area including pubs. Local takeaways are great too if you fancy a one off from cooking. Park just across the road. Honestly besides the few little things that need looking at (don’t let that put you off) it is a lovely place and I would definitely book again. Thank you for a lovely stay.

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• Jason - Verified booking

  I enjoyed the stay, the property could do with better cooking equipment as it was catering for 6.

  no frying pan although there was a saute pan. We took our own air fryer, it may be it something that could be added in the future. I could not find a house hand book explaining rubbish recycling days and expectations of local council (but i may have over looked it). we were warned about the bath not a problem as shower was good. Garden steps where difficult for my elderly mother. a handrail would have made this easier and safer. the garden was great for the dogs and they loved it. my wife appeared to have moved in to the hot tub for the duration of the holiday - so I can honestly say it was brilliant. The estate is really nice and people are very friendly. loads of places to walk dogs they appear welcome everywhere. The area by lifeboat station has beautiful views. easy access to shops, takeaways and if no car a train station. would recommend

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