Big Cottages & Group Accommodation in Moreton In Marsh

Reviews

What our customers say about their holidays

• Rebecca - Verified booking

  We unfortunately booked Eastnor for a weeks break with my parents and my two children aged 2.

  5years and 8 months respectively. We were very disappointed for several reasons. The property stinks of dog and the floor was covered in dog hairs. The sofa in the living area was smelly and dingy, and the throw covering it also stunk and made your clothes stink when you sat on it. There were clumps of dog hair on the kitchen floor. Not ideal when you have a curious baby and a toddler in tow. There were rats in the back yard and planks of wood with exposed rusty nails lying about. Again, not ideal with kids around. We arrived on a Friday pm bank holiday so we weren’t able to report out dissatisfaction until the Tuesday, where upon the house was cleaned and a new throw provided for the sofa (other than by calling the emergency number which we didn’t think was justified). So from a cleanliness/health and safety point of view we were not impressed. Onto more practical points particularly relating to having small children. I would not recommend this property for anyone with small children. The stairs are treacherous and my dad did actually slip half way down one flight but luckily caught himself with not a minor injury to his arm. One stair gate was provided for 2 flights of stairs. We had to use it at the top of one flight of stairs in case our toddler wandered in the night, although it wasn’t technically suitable for use at the top of stairs because it creates a trip hazard on an already awkward set of stairs, so the owners might want to consider this if they plan to continue letting the property to families. The travel cot provided had no mattress so I had to co-sleep with our baby and my husband went into the bunk beds with our toddler. The terrace was only safely accessible via the toddlers bedroom (bunk room) so we were unable to make use of it after she went to bed which is when we would have had time to enjoy it. The alternative route onto the terrace via a tiny spiral staircase did not feel safe to us, particularly for my mother who has impaired vision. The property opens out onto one of the Cotswolds busiest A roads so not ideal with kids or for parking/loading and unloading of the car. We were unable to view the most recent feedback prior to booking which would have deterred us from booking our stay- there seems to be a convenient delay in posting negative feedback. We noted that the price of letting this property was slashed to almost half what we paid for the week after we stayed and we suggested that partial compensation might be offered to us to bring our payment online with this ie approx £1500 down to £800, but the owners flatly declined. Sykes have provided awful customer service and we won’t be using them again

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• Kate - Verified booking

  The inside of property was very clean and the kitchen was well equipped.

  Blockley is a beautiful village. However, there were a few issues with the cottage. On arrival the front garden had not been cleared of dog poo, but the owner was quick to sort this out when we raised it - but this should be checked before guests arrive. The dishwasher was broken for half of our stay, which was a shame (as we specifically choose places with dishwashers). There are some maintenance issues at the property and it generally needed a bit of TLC: e.g. loose sockets in the king bedroom, the shower in double room had poor power, very poor drainage and temperature control - the shower tray overtopped with water on one occasion. The toilet seat in the utility room needs fixing back on as it has come loose. Curtains don't shut in some of the rooms - and given how cold it was during our stay it would have been good to be able to close them to keep in more warmth. The gutters near the patio need cleaning out - water gushes over the top when it's raining. No comments on the twin bedroom as we didn't use it. Other things for guests to be aware of: the twin and double bathrooms have macerators which can be noisy. When you turn on the bathroom light (in the double room) it also turns on a main light in the bedroom. The property is located on a housing estate away from the older part of the village.

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• John - Verified booking

  A comfortable and interesting holiday home .

  The house has a great deal of character and the kitchen, in particular, is large and very well equipped. The milk and biscuits provided as a welcome pack were a nice touch. It was very sunny during our stay and the roof terrace was a pleasant place to have an early evening drink and relax at the end of the day. We had a very good break and we hope to return to Eastnor for a longer holiday in the future Plenty to see in and around Moreton- in - Marsh . Many shops, good pubs and restaurants are all within a few minutes walk . There is a supermarket directly opposite the cottage ( but not in an intrusive way) which is also very convenient ( Some previous reviews strike me as harsh - it is not possible to park directly outside to pack/unpack but there is plenty of street parking close by and even with a fair in town during our stay ( taking up a large section of the high street) we could park close to the house whenever we needed to . I've also seen criticism that the stairs are a bit steep - that is correct but it is clearly stated in the property info and in keeping with the character of an old property so not a surprise) Thank you !

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• Chris - Verified booking

  This is a lovely property, in a lovely location.

  Communications from the owner were also excellent when any issues did arise. I would point out that it is still essentially set up as a B&B, so be aware that bedroom doors have stiff self closures, but that is a small negative against the fact that the bedroom and general facilities were plentiful. The only other negatives were poor mobile reception and some slight damp smells from a couple of the bedroom en suites. Everything else required for a great family break was on hand, for example, the washer dryer helped to ensure that walking clothes could be refreshed, regardless of the weather. The locality was very pleasant, and walks from the property were numerous and well detailed within the information pack. We all enjoyed the Heart of England trail, from the property, and walks a short drive away at Dovers Hill and Broadway tower. Moreton in the marsh provided shops and pubs (would recommend the Sunday kunch at the Redesdale arms), and the Blockley pub was also good, and only a short walk up the hill.

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• Joanna - Verified booking

  DO NOT BOOK!

  ! The overall housekeeping and maintenance of the property was horrendous. The decking and outside area was disgusting and nothing like the photos. Huge holes in the outside furniture so was unusable. The bathroom is covered in mould around the bath area. And the entire house smelt musty and damp when we arrived and took days for us to get rid of it. On arrival the house felt dirty and we had to go and spend time and money buying cleaning products to make us feel relaxed. Mouldy food left in the cupboards and the BBQ was covered in grease and mould so was unusable. We had a stove and a microwave only to use for a weeks holiday and ended up having to call for instructions on how to use the Aga as the BBQ was vile. Which meant the kitchen was boiling all week. No communication from the owner and horrendous customer service from Sykes Holiday following our multiple phone callls while we were away asking for help. Please do not waste your money and use another holiday company!!

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