Big Cottages & Group Accommodation in Cirencester

Reviews

What our customers say about their holidays

• May - Verified booking

  To say we are disappointed with the service received and the general state of the property is an understatement.

  We logged the following issues with you and they were allocated case reference COR-279277-CF. These were originally logged on 13 August: Broken freezer - still not working properly when we left on 19 August. We had frozen food with us which we then had to disgard given the lack of a working freezer. Obviously this is most unsatisfactory. Only one spa pass was left for us. This was still unresolved when we left on 19 August and caused us some issues as a party of 10 as we had to 'negotiate' with the reception staff every time we wanted to use the facilities. Balcony furniture was tatty and in some cases unusable. Cushions were missing and the deck chairs had no seating inserts, so were unusable. We had no contact with the owner or yourselves other than a holding email to say you were going to contact the owner,.with regards the issues flagged. What I find most astounding is that today I have received an email from yourselves advisng that all the issues have been resolved - what a joke!!!! This is totally unacceptable and we will be posting reviews to say this. In addition to all of the above I would also like to point out the poor cleaning undertaken within the house. Every room was filled with cobwebs and spiders, which have obviously been there for some time. The kitchen surfaces (behind the toaster) was covered in dead flies and dust. In addition the outside of the property would benefit from some cleaning - all the windows and the glass on outside areas were covered in thick cobwebs, which I would suggest hadn't been cleaned for months and months. They were so bad that one of our party cleaned the outside areas himself. As a slight aside, I would also suggest that the property needs some attention with regards decor. The carpets are dirty/stained and the walls scuffed and marked throughout. All of the above is most disappointing, given we paid nearly £3k for a weeks stay in the property.

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• Patrick - Verified booking

  We had a very enjoyable nine days, and thank you for granting us the two day extension.

  It helped with our weekend plans enormously. Although on the whole the house was left clean and tidy, I think it is important that the owner is aware of the following:- On arrival we found an empty bottle of water on the floor under a side table in the living room. There were several strands of long black hair on the floor of the bathroom which meant that the floor had not been cleaned [they have been left so that you can see what we are referring to], and after the second time of using the shower in the en-suite shower room, we realised the waste pipe needed cleaning out as the water only drained away very slowly [more slowly than it rose], and we were concerned that it was going to go over the lip and onto the shower room floor and potentially seep onto the bedroom floor and of course that could have caused a lot of problems. So that is something that needs looking at urgently. For the rest of the week we used the shower in the bath. No doubt it is difficult to obtain good cleaners, but a bit more attention to detail and better supervision of the cleaning that takes place, would go along way.

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• Louise - Verified booking

  We enjoyed staying at The Skydeck and the surrounding area is beautiful.

  The spa was open for swimming and was nice and clean, the Ballyhoo restaurant was lovely and the food really good. We managed to have local takeaways 2 nights and they were nice but expensive. On the whole the Skydeck had everything we needed but the lack of blinds/curtains on the 2nd floor ( living area) made it very uncomfortable to relax. We were lucky that we had some good weather while we were there but being unable to block out the sun made it too hot, like a greenhouse. When we opened the patio doors to let in some cool air we got an incredible amount of bugs in the accomodation. We couldn't possibly keep the patio doors open in the evening as the bugs were even worse. I understand that being close to a lake increases the chance of this which is why I don't understand why the owners wouldn't put in blinds and air conditioning or even just a fan considering you can't open windows. This was such an issue that it would prevent us from booking the Skydeck again.

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• David - Verified booking

  When we arrived at the Skydeck on Friday 7th October as is my custom I made a tour of the facilities and found several problems which to me meant that the property had not been checked prior to our arrival.

  Our party numbered 10 adults five couples. We found only eight white mugs for a cup of tea , a few teaspoons not ten, we attempted to use the grill but it would not heat to any sort of temperature to use. not all the showers had been cleaned to a satisfactory level leaving hairs etc photo taken, One of the sofa stretch coverings was all torn. Some of the double bedrooms had only one bedside table and one small light, All bedrooms were allocated two bath sheets and only one small hand towel per couple one bedroom had a very large TV but nowhere to hang a single item of clothing. I did contact the local office and we did receive some more cups and an engineer arrived to make the grill work. lots of small things which when added together made the whole experience not as pleasant as it could have been

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• Andrew - Verified booking

  We really enjoyed our stay here.

  It was pretty much perfect. Everything seemed quite new. We loved the skydeck and being surrounded by lakes. We loved how many bathrooms there were. The cottage had everything we needed. It's also good to see a cottage owner actually give enough toilet paper for our stay. We also appreciated the little touches, such as the welcome basket, the milk, and just being left to enjoy our stay with no interruptions. If I was just to give a few suggestions that would have made the stay perfect: 1) it would be good if there was some lighting on the skydeck for the evenings. 2) the hot water didn't work for the last evening and morning for some reason, so might be worth looking at. 3) we could have done with more dishwasher tablets. Thanks for a wonderful stay, and we hope to come again soon.

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