Cottages That Sleep 12 In Anglesey

Reviews

What our customers say about their holidays

• Cathy - Verified booking

  Amazing place with fantastic views.

  A very well thought out property, which at first glance appears like a rabbit warren. Every space has been utilised to the best. The main rooms all had fantastic views of the sea. We found the many light switches in the main room hilarious to fathom as those that settled in earlier could hear clicking as we switched off at nighttime. We were a mix of middle aged and grandchildren celebrating two 60th birthdays. We were blessed with great weather, but there is plenty to see even off season. The children had plenty of room to explore and run about outside. We had everything available to cook family meals, were warm enough even when we had frozen nights. Nothing but the finest in the quality of beds and furnishings. The towels were huge and fluffy. Plenty of hot water for relaxing in the bath. We would certainly love to return sometime. Now the negatives. We arrived to a sink full of dirty water with two sponges floating in it. The place was surface clean only, with dirty and greasy oven pans. Mouse droppings under the big coffee table in the lounge and other bits under sofas, a hair bobble, Pringles lid etc. (I have photos). The cleaners don’t appear to have the tools to do a good job. There were nothing to clean the oven with. The vacuum cleaner was blocked with hair. Upon unblocking it, the hoover collected a full container of fluff and worked perfectly. The shower room upstairs smells of dirty mop. We purchased two bottles of bathroom drain unblocker and lifted the drain bar..it needs doing again to solve a simple problem. People have commented on this before. One toaster, reported broken Sept 21 is still broken. A pane of toughened glass was shattered out on the decking (wasn’t an issue but needs fixing). It was after two storms. We had to buy the basics in order to keep the place clean, washing up liquid, surface cleaner, a dish cloth, bathroom sponges, green veg recycling bags. These are usually provided on all holiday rentals. Really picky now. There is only one pillow per head, so if you sleep more raised up, you will have to bring your own. Please don’t be put off. The place has the wow factor and we had a fabulous stay

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• Arthur - Verified booking

  My main gripe is that the property was advertised as sleeping 14 but only had beds for 13.

  Consequently one of our party had to sleep on a sofa for the whole week. This is a case of false advertising. The premises wasn't clean, cobwebs all over the stairs. The blinds throughout the house were broken or difficult to use. The kitchen had only 6 teaspoons. No egg cups. The frying pan supplied doesn't work on the induction hob. A bedroom door on the first floor wouldn't close. No wardrobe facilities throughout the house. In the 3 bedded room there was two sets of drawers. The front of every drawer pulled away from the drawer when trying to the open them. there was a stained and dirty bed throw in one of the bedrooms. There was no recycling facility available. All our rubbish had to go in the large bin outside the house. The wooden gates to the property are rotten and difficult to open or close. With young children in our party this was a safety issue as the drive opened out on to a main road. A house of this size should have a washing machine and a dryer. Using the same towels for a whole week without being able to wash or dry them is unhygenic.

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• Gwilym - Verified booking

  I was called at the end of the holiday by one of your colleagues, who told me that two duvets were missing.

  I was driving and said we had not taken them. When I was able to stop I called others in the house and they said that an enthusiastic teenager may have misread the instructions (they contradict in emails and leaflets) and put the duvets in the washing bag. I then spent 15 minutes trying to phone through and suggest this to your colleague but ended up speaking to a rude man who refused to take a message until I told him my name, address, email and phone number. Given that this had already cost me at least half an hour to simply make a suggestion that someone should look in the laundry, I was more than a little short and simply told him to take a message. This he refused to do without all the other information. I put the phone down. He knew my name, he had already looked at the account and knew which house we had hired. Why he wouldn’t take a message, I do not know…… We didn’t steal the duvets, they will be in the laundry, and I will be sorely angry if you charge me for two duvets on the back of his inability to simply take a message……

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• Adrian - Verified booking

  Overall the house and location is great, very comfortable with a great layout.

  We loved the space, views and comfortable furnishings. In our view the property is not as well maintained as it should be (windows don’t close well, bathroom shower is ok but needs a new head, external furniture needs replacing, just general items for example instructions are out of date - book vs internet eg exit time is either 10 or 11 (seems to have been moved from 11 to 10am). I informed of a breakage in advance by email however I received no response which seems unusual. The cleaning could be a bit better, but is provided by local contractors who might not be too bothered by the detail? The comments people leave seem to take a long time to fix or sort, eg the Xbox doesn’t work, which might seem trivial although some might rely on this as it is advertised. There are no clothes washing facilities or drying space/hangers etc. in our experience most properties of this size (near to a beach) have such facilities for the colder /wetter months. Nothing major but we would return if improved.

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• Patricia - Verified booking

  Bryn y Don was the perfect accommodation for a multi-generational family gathering ranging from 3 to 76 years!

  The main house was spacious, sparkling clean and well appointed throughout. The kitchen was extremely well equipped and crockery, pans and utensils etc were of a high quality. We also rented the "cottage" which together with the main house gave us a sleeping capacity of 16. The two accommodations allowed us additional space and it was easy and safe for the younger members of the family to move between the two properties. The sea views from the kitchen of the main house and lounge were delightful. We had 5 cars in total and all the cars could park outside of the two properties. The hot tub was a great success by all members of the family as was football in the garden!! The Owners were most helpful and pleasant throughout our stay, but were not intrusive in any way. Suffice to say.......when we next have a family celebration or a Boris staycation is required......we would be delighted to book Bryn y Don again.

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