Big Cottages & Group Accommodation in Ventnor

Reviews

What our customers say about their holidays

• Yvonne - Verified booking

  Photos deceiving, the whole place is very tired, scum ring in bath, leaking shower, one broken bed, but as a party of 3 this wasn’t an issue for us, one kitchen door hanging, looks and feels internally like a caravan/chalet.

  Front door is accessed via tradesman entry, around the back and uninviting. Sadly the only bit worth the price was the size. Very generous proportions. Shame we could hear the neighbour every time he went for a pee, their bathroom was next to our lounge/diner, and the walls are thin. It had a good layout once inside, and had it not been dated and worn would have been super, bedrooms were generous, and the linen was spotless, lounge furniture very dated, I’d say 80’s to 90’’s, but was serviceable, one of the double patio doors in the lounge couldn’t be opened (would have been lovely to bring the outside in) it looked as if the lock had been fused somehow and so permanently locked shut. They could also have benefitted from a clean on the inside. The decking is super tired and one of the planks was loose (potential trip hazard) also one of the posts in the decking fence was missing. The decking furniture also very worn and tired, would have been lovely to sit out but no umbrellas or shade at all so the patio was not used by us. We had some rain one day and next morning found stones from the 20’ ish wall on the alleyway pavement. Such a shame the property isn’t maintained better. Lastly we were happy to see the tennis lawn, sadly the ground is dangerously uneven, with a hole on one side. I fell quite hard. Excellent cooker, washer, microwave. Good sized kitchen, well equipped, but a few wooden spoons would be good, my adult sons bought men sized glasses and breakfast dish ,their choice, and left them there for the next party. I feel this property has huge potential and just needs tlc and updating in parts. Would I book again , only if updated and repaired. Currently in my opinion not worth the money.

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• Carol - Verified booking

  The property is extremely run down, the sofas are filthy, I had to cover them with blankets from our cars.

  I was disgusted with them and there was no way my grandchildren were going to sit/lay on them uncovered. The patio doors were broken despite being reported a year earlier the carpets were dirty with very unpleasant looking stains, the balustrade on the balcony was broken in 2 places, just grateful I didn’t have a baby/toddler with us that could of fallen through and had an accident then this would have been a completely different ball game. There were spiders everywhere when we arrived some dead some alive. We encountered a slug in the kitchen and slime on the kitchen carpet. The beds were very comfortable however when we stripped them on leaving we realised 2 of the quilts were very old, one pillow had 8 pillowcases on it, plus a dead spider was under one of the sheets that had clearly been there for some time. There was no bulb in the outside light as you approached the entrance and as the paving slabs are so uneven and dangerous this was a must. The Wi-Fi was only available in one part of the lounge and I feel we were sharing with the people in the property joined onto ours. The outside patio furniture was rickety and needs to be updated ,as one chair had a broken slat which did give way while in use, there is no patio lighting ,there is a bare wire hanging out above the entrance door , they claim there is parking for 2 cars and that is correct however the person in the adjoining property had their car charging cable plugged in causing a restriction of access.I am very surprised this property is on your website as it is definitely not up-to your usual standard . We do have picture evidence to back all of this up.

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• Sara - Verified booking

  We were greeted by a bad smell like drains or sewage.

  We located it to be the shower within the bedroom.The whole idea of a shower plonked in the corner full view of the room and onto carpet is an odd one.We had to buy bleach to try and get rid of the smell. It would last for a day and then the smell was back. The other shower cubicle was incredibly small no room to bend down to pick up soap without banging your head Also we have photos showing the green gunk growing inside and the hairs. The sofa in breakfast room had lots of feathers dust and rubbish under the cushions .The one dining chairs legged wobbled and my child fell off it only to discover screws are missing from underneath. The cups and plates had rings and food remnants on them. We were told car parking was good with on road parking available or a nearby carpark that was reasonable.We had to pay £65 for a week on top of what we had spent for the house.!! We were misled by photos that showed the beds to be further apart and we're convinced there were 2 double beds.The one photo shows a pine frame with no other bed in site convincing us if was a double instead the beds are so close it was hard to squeeze between them. As expecting an old house we expected thick old walls deadening noise instead it travelled really badly. We could hear next doors talking baby crying and every word or noise the kids said. when upstsirs . The door knob mentioned in a previous review is still very much broken causing a child to get locked in the bathroom causing a panic. We loved the view thought it was well equipped and we're grateful for the welcome bits. Thankyou

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• Philip - Verified booking

  The house is in quite a nice area with a fabulous view.

  The house was not as clean as we expected especially with expected caution with Covid, so we spent the first hour cleaning and wiping all the surfaces. We also selected the pots and cutlery we would use and washed them up and kept them separate. We found pans and oven trays that had been used and put back in the cupboards without being washed up, so clearly the house had not been checked and cleaned prior to our arrival. The promised welcome provisions were also absent. The bathrooms need replacing, especially the one on the first floor which is quite simply not fit for purpose; Small, old, dirty. We gave this feedback to the owner, who explained they are due to be replaced this winter following a delay due to the covid outbreak. The kitchen and lounge areas are acceptable, but lack comfy seating. To our surprise, the gardeners turned up on the Thursday (not the day of change over) and let themselves in through the house to get to the garden accompanied by a dog.! This is supposed to be a Pet free house, but the gardeners dog didn't seem to count. another point of concern, also not Covid safe practice while the house has guests in residence. I would not recommend this house without all of the above being rectified.

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• John - Verified booking

  The property is sensational and its wonderful location is matched by the superb manner in which the owners have decorated and furnished throughout.

  Perfect for a family holiday for 8 people with an abundance of space. The setting is magnificent with hills all around and the most wonderful gardens on the property itself. There are two coastal walks immediately outside of the main gates, one in the direction of Shanklin and the other towards Bonchurch and Ventnor. One thing you need to be aware of is the bumpy road after the turn from the main road, towards Dunnose Magna. The fact that the National Trust have failed to cut back the hedgerow is another slight issue, however, you simply need to drive carefully and slowly. Once down at the house itself you will be thrilled with all it has to offer. The owners Lawrence and Tracey are lovely people who are keen to ensure that everything is to your satisfaction and they even put all our Sainsbury's shopping away for us as our ferry was slightly delayed. We will definitely look to return to Dunnose Magna.

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