Holiday Cottages In West Midlands

Reviews

What our customers say about their holidays

• Sally Ann - Verified booking

  We thoroughly enjoyed our stay at the cottage.

  Just a few suggestions to improve things; A proper chest of drawers is badly needed in the master bedroom. We were alone so put our cases on the spare bed and lived out of them. If we’d had company this would have been an issue. The utility room was very cluttered and we struggled to get out of the back door without high chairs, mop buckets, mops and ironing board falling over! The heating was a challenge. All we wanted to do was turn it off! We don’t feel the cold, especially at night, and had a constant battle with the hive which kept reverting to previous settings. The only way to turn it off properly is to turn the radiators down on the boiler and several notices say not to touch this. The large plates in the rack are too tall for the dishwasher and stop the rotary arm turning. Hence previous feedback re dirty dishes in cupboard. Hilarious arrangement with the sink tap being screwed to a block of wood! Bit of a bodge up there! So, minor niggles aside, the cottage was lovely. Bed comfy, despite comments re dogs escaping the garden, it was perfect for our Jack Russell and unless you own a gazelle, it’s not escaping! We had everything we needed, including great WiFi and Broadway is so lovely we managed to arrange a further 2 nights at the last minute, the evening before and out of working hours. Big thanks for this to the very lovely housekeeper who agreed to come and clean on a Sunday and who also left the house beautifully clean for our arrival, plus texted us to let us know it was ready earlier than expected on arrival day. Big thanks also to Millie at Manor Cottages for dealing with our request so late in the evening, at about 8.30pm the night before we were due to leave. Would we stay there again? Yes we would; it was a wonderful holiday. A great base for the area.

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• Tracy - Verified booking

  We had a really enjoyable 'home' there from 21st to 29th Nov thank you so much.

  Extremely cosy and happy to move in anytime you'd like to sell up!. Very grateful our furry companions could be with us too, thats another reason we love Broadway. No complaints atall but just a few additions that would have assisted our dogs and us during our stay would be a Shower Hose attachment to the outside tap (at the front of the property would be marvellous). We had a really wet muddy week but fortunately dogs small enough to pick up and carry through cottage to the back utility & garden to bucket wash down. Extra coat hooks in hallway and on backs of bedroom doors would also be an added bonus. Parking for 2 cars a real bonus with one small enough to get in garage. A note in Visitors book about Blue Bins collection day and seperate recycling at lower carpark would help instead of it all going in Trade Bin. We got it sorted. A fantastic time overall and thanks to Jo your Housekeeper & team for being so helpful. Hope we meet the tick box for being welcomed back! Thank you very much.

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• Deborah - Verified booking

  Disappointed to arrive at 3pm after a 4 hour journey to find the cottage hadn't been cleaned for our arrival.

  After a call to the owner, an apology due to a "computer error", cleaners were despatched and we waited while they cleaned around us. I note another guest reported something similar so would recommend that the owner requests confirmation when cleaning is complete rather than leave guests to report it. After that the cottage was a delight to stay in with a beautiful garden and was very well equipped with an efficient shower, heating and wood burning stove with plenty of wood. The inevitable quirkiness of an older property might be a challenge for some with its two wooden staircases and low beams but we loved it and especially the nod to the history of the property in various pictures. The location at the end of a lane made it lovely and quiet, although after one heavy and prolonged downpour the lane flooded making it impassable for that day but as we had provisions we were okay and the cottage itself wasn't affected. All in all, we had a lovely stay despite the hiccups.

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• Paul - Verified booking

  Overall very happy with the cottage, good size for 2 couples and a child, maybe a bit of a squeeze for 3 couples.

  Stairs are quite steep, not a problem for us but would be for the less mobile. Garden and patio a nice size and gets the sun all afternoon and evening. Garage is handy to have, we had a Golf, you could get a slightly longer car in and a touch wider but a BMW 3 Series size car prob the limit although the parking in front of the garage is fine for any size vehicle. We stayed when it was 32 degrees C for a few days, we'd seen the forecast so we brought 3 electric fans with us, without these the bedrooms would have been uncomfortable at night - for the cost of £20 per fan, they would be a good addition for each bedroom as they take a lot of room up in the car. The property was clean on arrival, shame you can't access it before 6pm, there were one or two very small cobwebs near the windows but the windows had been left open due to the heat, we live in a rural area and know that spiders soon spot an open window! Overall we had a lovely time and would stay again.

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• Russ - Verified booking

  My wife and I booked the week long holiday through in April.

  At the time, and due to the ongoing pandemic, we took the company advice and booked travel insurance through them. On the due date of arrival at the cottage, Friday 10 September, my wife and I both did lateral flow tests, which were negative, and arrived at the cottage Friday evening. On Saturday morning my wife felt poorly and did a lateral flow test which was positive, followed by a positive PCR test. We contacted the cottage provider, as a courtesy to inform them of the test result and that we were returning home. Monday morning I spoke with them and was told that their recommended insurance did not cover for a refund in such circumstances and that a COVID refund was only given if you tested positive14 days prior to commencement of your holiday and did not cover curtailment. My personal opinion is that in such times integrity should be a given. We will never use Manor Cottages again and will steer our family and friends away from Using them.

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