Holiday Cottages In Freshwater

Reviews

What our customers say about their holidays

• Paul - Verified booking

  I have to say that we were very disappointed with some aspects of cleanliness at the property, the kitchen and bathrooms in particular.

  I had to clean the ensuite shower tiles before we could use it, picture attached. The pink residue is a build-up of bacteria and skin cells, if this is not cleaned then mould will develop, which it had. The kitchen cupboards were all dirty with grease covering the shelves where the pans are stored, I have cleaned these out as well. Some pans are not fit to be used, (pictures attached) and need to be replaced. The oven was filthy and had not been cleaned for some time, I cleaned this as well, before and after picture attached. The oven trays provided were not fit to use so I purchased 2 new ones which I have left at the property. Also, several pans need to be replaced as they are not fit to be used. There are only 2 dinner forks and 3 small forks, the property sleeps 6 people so there is not enough cutlery, I ate my dinner with a spoon on the evenings we had guests. We found one cupboard full of food, which I presumed perhaps belonged to the owner, so moved it around in order to accommodate our own shopping items. To then receive an email the day prior to departure, reminding us to leave the property clean, tidy, in the same condition we found it and to remove all food from cupboards and fridge, just added insult to injury. We did not remove the food we found in the cupboard. This is not the standard of cleanliness one expects in a holiday rental property. I have more photographs should it be necessary. I look forward to hearing from you. Regards Paul Heath Have pic's to back this up

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• Judith - Verified booking

  Very disappointed.

  The owners not friendly told me key in the door on arrival by phone and that is where I left it as they did not make any attempt to say hello or goodbye. Their 10+ dogs are a nuisance and kept coming around our cars as we were driving away and left dog faeces all over the lawn in front of holiday cottage/owners cottage. No sea views as advertised. Adverts should state that cottage only suitable for certain height as the beams inside only for 5 feet 2 inches people - my daughter is 5'11'' and kept banging her head badly. The kitchen washing machine is in a disgusting state with rust on the outside and the dispenser tray filthy and obviously never cleaned as it was black with old washing powder or washing liquid. Tap in downstairs bathroom is moving and leaking. Only 2 wastebins in cottage - one large downstairs in kitchen and 1 tiny one in en-suite bathroom. Not possible to empty bins as large disposal area blocked off from using. Only 2 wardrobes for 4 bedrooms. No interior doors close properly and have large gaps at the top and bottom when pushed too. Every morning the stable hands played loud music which could be heard inside the cottage as the stables and owners cottage back directly onto holiday cottage. The hire of this cottage is not cheap and I think the agents are overselling and not taking account of the obvious limitations. It is obvious the owners are only interested in taking the money for the cottage and more interested in their horses and stables.

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• Lin - Verified booking

  The property overall was good and convenient.

  Sadly there were items “missing” from the contents. Hand towels were not provided. Only one Bath towel per person for two weeks. No cafetière for fresh coffee. No dishwasher tablets starter pack or salt for the table to name a few. No black plastic bags as advertised on arrival. The shower wasn’t so clean looking and the bath room had no towels. The furniture was very tired and saggy and I would certainly not recommend this property for anyone with mobility problems. The stairs are rather steep and very little safety in the way of handrails. Not for granny with arthritis! You must keep the gates shut each time you enter and leave the property. The gates are heavy. They have dogs and they must be kept away from the lawn. I have been to Sykes properties where the owner takes pride in offering a cake she made and other items. A bottle of bubbly was a nice gesture at Hill Farm but some of us are not alcohol drinkers. Overall I would recommend but remember this is a 400 year old farmhouse and that’s the quirkiness of staying in an old cottage. You can have a lovely time here but don’t come with great expectations it’s convenient and cosy and that’s okay with us We only saw the owner once or twice and we left without saying goodbye because there was no one one around at that time. Anyway thank you to the owners for their hospitality.

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• Darren - Verified booking

  We have just returned from a 2 week stay at Hill Farm Cottage.

  We booked a UK holiday this year as we've had enough of air travel for a while. Reading the most recent review we arrived a little nervously. However, within minutes all trepidation had disappeared. We were met by the owner having mistakenly driven into their driveway and were helped by him to the correct entrance to the cottage.We spoke with them almost daily during the course of the stay and were grateful of their advice on best beaches, best walks and a dog friendly taxi firm. Fresh flowers, a bottle of fizz and some orange juice were very welcoming touches. The cottage itself is totally charming but it is a 400 year old property and comes with the quirks and original features of that age which we and our guests loved. Despite that, the wife speed and strength was excellent. The only visitor to our garden was our dog and had no issues as its completely separate from the neighbour and riding school provided you close the garden gate. We never experienced more noise than you would expect from booking a cottage within a working riding school. The staff at the school were all respectful and friendly. We had a terrific time. Both our guests and us intend to be returning, soon!

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• David - Verified booking

  We were very disappointed with the quality of cleaning, especially as we had been told we couldn't enter the property until 5p.

  M. because of the extra cleaning that would be needed due to Covid. We were led to understand that the fridge/freezer would be emptied so that we could put our own food in. The freezer was so frosted up you could hardly open the top draw, but even if it had been properly defrosted, we would have been unable to get a single item in, as it was packed full with the last guests food items. I don't think it was fair to assume that on my arrival, I would clear out the fridge/freezer. I have certainly never had to do this at any other cottage I have stayed in. There was also yoghurts and a half empty carton of juice in the quite grubby fridge. The dishwasher also had not been emptied. The information I received indicated that as a guest, I should make sure these things were sorted out before I left the property. I think the previous guests should have been more considerate, but as that wasn't the case, I would have expected the cleaners to have corrected it as part of the extra cleaning they were supposed to be doing.

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