Christmas Cottages In Conwy

Reviews

What our customers say about their holidays

• Colin - Verified booking

  The house Is very big and spacious.

  We arrived just after 3pm and entered a freezing cold house. With guests arriving you would expect the property to be at least heated. After the heating had been on for 40 minutes we realised there was no heating upstairs at all. No hot water either. We contact the owners who said they would come out. They arrived at the property at about 8.45pm. The radiators upstairs needed bleeding which should have been checked before arrival. Lamps in one of the bedrooms didn't work and plug sockets in the downstairs left bedroom needs some attention. Hot tub, by Wednesday we couldn't use it? Water smelt stale/stagnant? We have used hot tubs on previous holidays and none have ever smelt like this. We did contact the owner who put us in touch with the hot tub person. He said it was over used? We used it 4 times? Nothing was done regarding the hot tub. We pay the extra cost to be able to come back after a day out to relax in the hot tub so this was very disappointing to be without it for the rest of our stay. Basic items missing, hand soap in bathrooms? Dustpan and a hand brush? Normal drinking glasses? All plastic apart from the small tumblers? The small bedroom with 2 single beds one of the mattresses has some stains on and some wires? Led lights around the bed frame just hanging off? Outside the back door some of the window sills are broken and jagged. The location is great to walk into Colwyn bay, I guess as the property is up for sale the owners are not really interested now to keep it up to a better standard for paying guests.

  Read more less >

• Alison - Verified booking

  We loved Havens End what a beautiful cottage!

  The town Conwy is stunning and rich with history, the people were friendly and helpful. Julian the landlord was helpful but did not interfere with our stay leaving us alone but let us know he was around if we needed anything! Everything you could need was at the cottage, it was so welcoming the lights were on when we arrived with a bottle of Prosecco chilling in the kitchen what a lovely welcome thank you! Situated in a great location right inside the UNESCO protected city walls. This does mean the parking outside the cottage is tricky but there are alternatives (long stay car park) nearby if you would prefer not to tackle it! if you have mobility issues the stairs are steep due to the age of the cottage. We visited with our 2 dogs and there are stair gates to prevent them going upstairs which was particularly good for our old collie who would struggle. The dogs loved it here and the garden area was a big hit. The dogs settled quickly and slept downstairs (as they do at home) with little fuss and then put their paws firmly under the mat. A really lovely relaxing stay with beautiful walks, views, food and accommodation. This was just what we needed away from our busy life. Thanks again Julian we would highly recommend this cottage!

  Read more less >

• Deborah - Verified booking

  We had a really lovely time at Havens end cottage.

  This was our second visit to this cottage and hopefully we will be back. Juillian the owner is very helpful and pleasant and is always on hand to help if it is needed. We had arrived a little earlier than the check in time on arrival day and we were able to park our car by the cottage rather than having to find somewhere in Conwy with a car full of things. Juillian was even happy for us to put our things in the cottage at this point rather than leaving them till we got back. On check out day again we were able to leave the car up by the house for a few hours whilst we went and looked round Conwy. There was a small issue with the toilet during our stay and Juilian was more than happy to pop round and sort it out. The outside seating area to the cottage was new to us on this stay and makes for a really beautiful addition to the property. I just love the position of the cottage literally within the walls of the castle and so close to the town. The views out over the estuary from the upstairs back room and the snug are amazing. The cottage is also within easy driving reach of Llandudno, Deganwy, Colwyn Bay, Glan Conwy and Rhos on sea. Would highly recommend

  Read more less >

• Joan - Verified booking

  The parking is a nightmare!

  You have to reverse up a very tight road that is on a slight hill and then the space is only really big enough for a small car (like a fiat 500) not anything bigger. There is no way to do a u-turn on the road itself. There was rubbish in the garden including panes of glass lent up against the wall. The owner wasn't particularly helpful and left us waiting over 26 hours to move the glass, even though he lives a few doors down. If you are looking for a secure garden for your dogs please don't think this is - there is a huge gap under the decking that small dogs can get under and the garden wall connected to next door is only a few feet high (which is easy for dogs who jump to get over). The pictures of the garden are completely misleading as this wall isn't shown. There was also dog poo in the garden when we arrived. As we didn't take photos of this Sykes didn't believe us and any issues we had they sided with the owner. We will never book with Sykes again and do not recommend this property in any way.

  Read more less >

• Joan - Verified booking

  The parking is a nightmare!

  You have to reverse up a very tight road that is on a slight hill and then the space is only really big enough for a small car (like a fiat 500) not anything bigger. There is no way to do a u-turn on the road itself. There was rubbish in the garden including panes of glass lent up against the wall. The owner wasn't particularly helpful and left us waiting over 26 hours to move the glass, even though he lives a few doors down. If you are looking for a secure garden for your dogs please don't think this is - there is a huge gap under the decking that small dogs can get under and the garden wall connected to next door is only a few feet high (which is easy for dogs who jump to get over). The pictures of the garden are completely misleading as this wall isn't shown. There was also dog poo in the garden when we arrived. As we didn't take photos of this Sykes didn't believe us and any issues we had they sided with the owner. We will never book with Sykes again and do not recommend this property in any way.

  Read more less >