Luxury Cottages In Newcastle Upon Tyne

Reviews

What our customers say about their holidays

• Stephen - Verified booking

  House was very clean and god facilities although a microwave would have been useful.

  My main issue is that my /4 year old daughter was stuck in her bedroom until after 2pm as her bedroom door was jammed shut. A gentleman came round to fix the door but could not so they got a tractor with a cherry picker basket attached and bought this to her bedroom window. As the blinds were poorly fitted the bedroom window could not open more than around 8 inches (hid knows what would have happened in a fire) and my daughter had to squeeze through this gap 15 feet in the air into the arms of a farm labourer and deposited onto the cherry picker. The thing that was disappointing was that there has been no apology for the inconvenience (obviously we could not go out with her until this was resolved) and also no follow up to see if Hannah was ok after the incident. It almost felt that they were concerned about admitting liability!

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• Alison - Verified booking

  A lovely holiday home with plenty of space, comfortably sleeping 9 people, I can't fault the accommodation.

  A lovely quiet and peaceful location but near to amenities. The road leading to the house is very narrow but we only met on coming vehicles once or twice. A few more leaflets with information on things to do in the area or local takeaways would have been useful. I appreciate the check in and out times have been changed due to covid but an extra 3 hours for cleaning seems excessive as simply changing cleaning materials should have addressed this. Not being able to arrive until 5.30 really shortened the first day especially as there is not much to do in the immediate vicinity, being out by 9am is a very tight turnaround for 9 people especially if they have young children. We left at 9 but there was no sign of anyone arriving to clean. That said we had a very enjoyable stay and I would definitely recommend this house.

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• Kim - Verified booking

  Overall a fantastic little break we had here.

  House is stunning, room designs, interiors beautifully thought through. Garden is fabulous.. All the touches don't go unmissed ❤️ Few little negatives, it really could do with a full deep clean. Looks like most things that have been use and cleaned by previous guests were left, so alot of cutlery was dirty, ovens, lots of marks on walls etc. Let's the property down slightly. The garden is beautiful and has a nice wooden table but unsteady so not great for all. There is another corner sofa but no outdoor cushions so very uncomfortable, also a Bbq would have been a great asset to this property during the spring/summer months . The location is fantastic, very quite, very pretty, overall despite the odd little issues as mentioned we had a wonderful extended family break. We would stay again and Thank you.

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• Susan - Verified booking

  What a beautiful house!

  We had a lovely stay. Everything was spotlessly clean, plenty of room for 6 adults and 2 children. It was an ideal staycation (apart from the weather). We loved the sound system, the baths, showers and views from the windows. Our grandchildren enjoyed the garden and playing in the study with their toys. The beds were comfy and there was enough seating in the lounge and room round the table for meals in the dining room. There was plenty to do in the area. Due to coronavirus we pre-booked visits to Alnwick Gardens, Chester’s Fort, Belsay Castle and gardens. Ponteland is a nice town with a large park to walk round and has plenty of places to eat, we had a lovely meal at the Blackbird Inn. We can highly recommend The Smithy and are looking at booking again for next year.

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• Gill - Verified booking

  We have just returned from four nights staying at The Smithy and will definitely be booking again.

  This is a fantastic property in a beautiful location ideal for visiting coastal and inland Northumberland, together with some lovely walks if you want to stay local. The property is very well equipped, lots of space and furnished to a high standard. We were lucky to have beautiful clear sunny days but as the temperature dropped in the evenings we enjoyed the coziness of lighting the log burner. As it was springtime the surrounding fields were full of baby lambs, however even though the house is in the countryside, it has the benefit of the shops and restaurants (take away only during our stay) of Ponteland being a short drive away. I found the owners very helpful and accommodating. It was a very enjoyable few days.

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