Big Cottages & Group Accommodation in Sutton on Sea

Reviews

What our customers say about their holidays

• Kirsten - Verified booking

  The photos of the property on Sykes Cottages site make it appear larger than it is.

  There was a sharp broken tile in the kitchen, a door off its hinges up stairs which was just left leaning against the wall, loose bath panel, poorly repaired sofas which looked horrible, the wheelie bins were full upon our arrival meaning we had nowhere to dispose of rubbish, the chairs at the dining table were in a poor state, there were not 2 washing machines - 1 was a tumble dryer which is actually better, the property was full of left food from previous tenants in the cupboards and fridge, the washing machine had lots of hair in it, I got trapped in the side porch as there is no handle on the inside, the fan in the twin room was thick with dust, female sanitary items were left in the bathroom cabinet, the bottom of the fireplace was hanging off, dog food left in a cupboard, medication left in the kitchen drawer along with syringes (without needles). There was a torn sheet on one of the single beds. I had to wash some of the plates before I could use them as they were dirty, the frying pan was sticky with grease and still had remnants of oil in it. One of the security lights outside lit up the downstairs double bedroom making it difficult to sleep, there was the same problem upstairs in the balcony room as there was no curtain at the window. The hand rail on the steps outside was too big to grip and the rail the other side of the gate couldn't be used as it was all splintered. It was surprising that dogs were not allowed on the furniture as it was all already damaged. All in all, the property was not at the standard the photographs showed, in fact some of it was incredibly dangerous, I feel that I have paid far too much for the stay there and would welcome a partial refund. The property was very clean and comfortable but I will not go again.

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• Susan Tracey - Verified booking

  We booked a last minute stay at Gordona as we took our elderly Mum for a summer break whilst the weather was good.

  It suited her needs and she really enjoyed the stay. The positives for us were that it was all ground level other than one step from bedroom to lounge area. The bedrooms were spacious and beds comfortable and the shower was good. It was very peaceful so we had a good nights sleep. We were in a motorhome and were able to park immediately outside the property and so get any extras from there. We were only a short drive from the car park adjacent to the beach and mini railway. There was a great fish and chip shop a few minutes away and a good chinese delivery in the town. We booked the property on the day of arrival and the property owner was accommodating and responded to any queries we had about wifi, bins etc. Could be better: I acknowledge some of the other reviews e.g. in terms of the accuracy of the listing I would not call it 'sleek' or 'fantastic' as it only had basic equipment, but we were fortunate in that we could bring in any extras and home comforts from our motorhome such as candles and cushions and even a small fold up coffee table. The track to the property was off putting as we arrived with scrap wood on the side of the track (and what looked like a scrapyard) but it really didn't affect our stay as it was very quiet whilst we were there and the people were friendly. Yes the garden could benefit from weeding and TLC (and the property owner did apologise for that), however the patio doors were large and we kept cool in the very warm weather.

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• June - Verified booking

  Lovely property, well laid out, everything within Samphire is faultless.

  It's comfortable and very clean. The only thing that let it down was the garden. The grass is patchy and overgrown in some areas. It lacks a bit of TLC. It would be have nice to have some comfortable seating for relaxing in the garden. The picnic table and metal chairs (which were meant for the front I think, but previous holidaymakers probably moved them) weren't comfortable enough to sit on if you wanted to sit for a while. There were two wooden chairs on the top garden, but they were absolutely covered in bird droppings. Although I can understand that it would be very difficult to keep on top of that. If the garden is tidied up a bit we would love to come back next year. We enjoyed walking Jack (the dog) on the beach, along the lane to the fields and along the path at the top of the sand dunes. We were very fortunate to have great weather all week. A quiet, relaxing and peaceful holiday. The owners did a fantastic job when they renovated Samphire.

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• Maria - Verified booking

  Lovely place, cleaner than a lot of places I have stayed but I am so sorry I can't give a higher rating.

  Parking was virtually impossible for one car never mind 2. It took me lots of to-ing and fro-ing to get the car onto the blocked paving. The track in front is access to other properties so you can't overhang onto it. Cleanliness and comfort are extremely important, and whilst I am happy with how well the bungalow is kept, although someone elses clothes were left in a drawer, I have had no sleep. What is going on with the bed? When you feel the mattress it feels lovely, but when you get into bed there's a distinct ridge down the centre which means you are fighting not to roll to the edge of the bed all night long regardless of which side you sleep. At a petite 5' this shouldn't be happening. I spent nights awake and days dozing on the sofa, so my holiday was in fact not a holiday at all. Yes, I tried anothre double bed but that was on a slant too. I am leaving for my second part of my 'holiday' feeling absolutely shattered. Pros: Clean Cons: Bed, parking

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• Robert - Verified booking

  On arrival and inspection the bathrooms and kitchen were clean to high standard Bedding and towels provided were also clean and property was well equipped with regards to crockery/cutlery etc for self catering holiday.

  There was even a collection of beach toys available for use in outside shed. The owner/caretaker went above and beyond when we had a minor problem with the shower.(thank you). However our holidays were spoiled somewhat by the invasion of what we believe to be pollen beetles on a daily basis. Literally thousands in the conservatory and we couldn't dine at the table in there or leave any food or drink out because of them as they pretty much covered everything. It wasn't nice and pretty inconvenient if truth be told having to constantly clean them away. Note there is a brush in the understairs cupboard but we couldn't find a dustpan. As for the steps at the back there is a lot but they are manageable as long as luggage etc not too heavy. The view and proximity to the beach is what this property is all about and it is without doubt spectacular however for our family the bugs spoiled it.

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