Large Dog Friendly Cottages in Truro

Reviews

What our customers say about their holidays

• Dawn - Verified booking

  We had an enjoyable holiday and the owner Georgie was really lovely and helpful, but this cottage is new to the holiday let market after years as a long term let, and it was suffering teething problems.

  As a cottage for 2 people it was fine, but larger groups of upto 8 people might not enjoy this as much. The sitting room needs a reconfiguration. It has only 2 sofas (one of which is broken with a sunken seat) and only one of these faces the TV. We had to move a side table, bring in a lamp from the games room, and lay an extension lead so we could plug the lamp in. The owner offered to try to fix the sofa whilst we were out, but leaving an elderly dog alone with a workman wasn’t feasible. The garden furniture consists of a wooden bench/table and umbrella which you see in pub gardens. This was uncomfortable for reading so I recommend you take your own camp chairs if you want to enjoy the afternoon and early evening sun in the front garden. The back garden is the Chapel’s cemetery which can be accessed via a separate driveway. The 2 chairs in the games room are very very deep (like a fixed recliner) and not good for anyone with a bad back! The alternative seating was church pews by the pool table which were (by design!) uncomfortable. I took to the rocking chair in the 3rd bedroom when I wanted to read quietly, but sadly a swarm of bees escaped from a hive in the neighbouring orchard and took up residence in that bedroom (via a gap around the Velux window) and a wall of the Chapel. The bedroom floor was covered in dead bees as it was very hot in there that week. We were asked to open the Velux window so they could escape, and keep the bedroom door closed!! That meant the other bedrooms were hot and stuffy as we daren’t leave a window open for fear that the bees might prefer those bedrooms!! Not sure how they resolved that problem as the bee expert was there as we booked out. The double beds in 2 of the 3 bedrooms are two single mattresses pushed together. Bizarrely they appear to have mixed up the ‘firm’ and ‘soft’ mattresses, and there was one of each in the 2nd & 3rd bedrooms. Ok if the sleeping partners have different preferences for their mattresses, but may require a shuffling of mattresses if both want firm or soft. The only tv in the Chapel is in the living room, so custody of the remote control amongst 8 guests might cause issues! There appeared to be an unused aerial cable in the games room so you could take your own portable tv. The books and DVDs mentioned as being available were AWOL, as was the ‘welcome package’ provided by the owners for the cleaners to lay out but not there when we arrived. Georgie apologised and provided this when she came to inspect the bee problem as we booked out. But a takeaway ‘Cornish Cream tea’ to eat at home (with scones which were sadly very stale by the evening) was not the same as using the provided voucher for a sit down Cream tea with scones fresh out of the oven at the adjoining Healeys Cyder Farm. However the 3 bottles of different Cyders, the large bottle of Cornish apple juice and the jar of Strawberry jam (all made by Healeys Cyder farm) were wonderful. It was an eventful week at the Chapel, but the lovely weather, the proximity of the beach and facilities at Perranporth and the access to major A roads meant we did not need to spend that much time in the Chapel and the ongoing irritations could be avoided.

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• Tracy - Verified booking

  Lovely house in a great location.

  It was really warm and toasty and there was always hot water. However: 1) the duvet on the front bedroom double bed needs replacing. All the filling has disintegrated and is in clumps. Plus it’s not big enough for the bed. 2) my father in law found a pair of pants under one of the beds in the front bedroom with the single beds in. Not sure the cleaners are very thorough as they definitely weren’t his! 3) one badly cracked wine glass and two chipped mugs in the kitchen cupboard. Again the cleaners can’t be checking after each rental. 4) the duvet on the double bed in the ground floor bedroom is too small for the bed, it just about touches the edge of the mattress. Also the sink in the en-suite bathroom is way too small. You can only just get your hands in it. It’s fit for a cloak room not a bathroom. 5) dust and dog hairs under the easy chairs and tv cabinet. My mother in law got covered in it when retrieving our dogs ball which had rolled under them. Again cleaners not doing a good job. 6) rusty roasting dish needs replacing, as does the large frying pan. The oven also needs a thorough clean. We cooked each night so noticed these things more than some people might. 7) the Dyson hoover runs out after 2 minutes use, there must be a loose connection in the charging point. 8) no hanging space in any bedroom for clothes. My in laws only had two bed side cabinets in their room. This needs addressing. 9) the door sticks badly in the front double bedroom. 10) mirrors are needed in the ground floor bedroom and upstairs twin rooms. No where to look when you’re drying your hair. 11) the standing mirror in the upstairs front double room is really wobbly. 12) the dining table chairs aren’t great. They really need replacing. A couple are really wobbly and wonky. 13) dirty glass measuring jug in the kitchen. I had to wash it before use. 14) some dirty knives and forks which we had to wash before use. I know this sounds like a real moan, but unless you’re informed of these issues you can’t make them right for the next people that rent the house. Overall we had a great holiday, but it could have been outstanding had the above issues not occurred. I would be grateful if you could email me directly to confirm that you’ve received my comments.

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• Melanie - Verified booking

  The property had the potential to be a really amazing place to stay.

  We’ve come to porthtowan for years, and decided to stay here. On arrival the property appeared clean at a glance, barring the marks/scuffs to walls, and gaps between the laminate flooring in the kitchen. And the kitchen was well stocked with appliances and utensils. However the smell on entering in the property was horrific, to the point we had all windows and doors open the full stay and had to buy air fresheners and room sprays to make it tolerable. The downstairs en-suite sink was blocked, the master en-suite shower head was Brocken and tied up with a cable tie, and the family bathroom shower wasn’t working at all. The fridge shelf was broken so when we put the milk I the full thing fell out. I would say there wasn’t enough comfy seating for the amount of people who can stay there, and the mattresses really do need changing as they were so uncomfortable, you could feel every spring in your back. The bedding was lovely and clean and the pillows and duvets were all nice. I will say the owner was excellent at responding to our emails and was great at keeping us updated on trying to get someone to the property to check our concerns. He also informed parts had been ordered for the showers that had broken. We managed to unblock the sink ourselves whilst there also. We are also aware that costal properties often get drains blocked due to the sand , however the smells whilst there was definitely more than sand. We were very disappointed with our stay, especially as porthtowan is our favourite place to come every year as a family. But the property has the potential to be perfect, with some time money and a good deep clean.

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• Simon - Verified booking

  On arrival it was a struggle to open the main door.

  When entering we had noticed lack of cleanliness windows were all smudged and marked mirrors were also dirty too, cobwebs found everywhere. The downstairs toilet light was constantly flickering when using it. The upstairs landing light also flickered, the master bedroom main light was not working at all (but got replaced when got in touch with maintenance), the main bathroom had broken floor tiles, the second set of double doors in the living area was a wrestling match to open close and lock so we didnt open them again, there was a chip on the hob in the kitchen, all the lamp shades need cleaning or replacing as they were dirty, the hot tub cover was covered in bird droppings which had not been cleaned in a while, they had used slate surroundings the area so be aware that you'll need some foot wear getting in and out of the hot tub, I'd also recommend an umbrella whilst in the hotub to avoid getting bird dropping on you. It should really have a canopy over it like one of the neighbouring hottubs has. Could do with replacing sofas badly worn and sunken and lingering smell off dog ( which i understand it was a pet friendly accomadation but could be cleaned properly) there are some good poits though, the beds were comfy the hotub it self was nice, when your not getting bird droppings on you, the showers in bath main bathroom and ensuite were good. The wifi helped alot as it is a complete signal deadspot, plenty of cutlery and crockery provided. We would stay again if a few upgrades and general maintenance were done. We paid 850 for the week and although was cheap for the accommodation you can see why it was cheap.

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• Julia - Verified booking

  We have stayed here before with another company (who I must say were more attentive than Sykes) that aside, we knew what to expect.

  A lovely surprise with the opening up of the additional bedroom, my son used it and was very pleased to have somewhere to do his work on the spacious desk.But, no thought has been given about the quantity of crockery, cutlery, cooking vessels no that the house can sleep 8, with the opening of this lovely bedroom. We tried a 'toast' on new years eve and there were only a few champagne glasses. This house is so right in so many ways but I do think that the kitchen inventory needs updating. My only gripe was the nasty neighbour, who had a go at my young son last time we stayed in 2020 for being out on the driveway, (he was aged 19!) this time we put balloons up at the end of the drive for 2-3 hours so that my elderly parents could find the opening between the hedges in the dimming light, he not only knocked on the door to ask us to remove them, when we asked if they could stay until mid afternoon, he agreed then promptly removed them! I consequently stood at the end of the drive for a hour in the rain waiting! it was unhelpful, and unnecessary, we were a family not a bunch of hooligans. He also annoyed us bringing his digger down to where our cars were parked and scaring all the moss off the parking areas, he worked away for ages churning up all the mud as it was very, very wet, we couldn't get from car to house without trampling it everywhere. A very thoughtless gentleman indeed who obviously does not like holiday makers.

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