Holiday Cottages In Callington

Reviews

What our customers say about their holidays

• Katarzyna - Verified booking

  Reception feedback Reception on site - not pleasant and not willing to help.

  I have been challenged for face covering despite being exempt and wearing bracelet but the receptionist who did not wear the face mask herself. On the question why am I being challenged she said "my boss told me to do so". When Ive asked either she understand the law and either she is not allowed to ask me this question - she didnt bother. When Ive asked why she is not wearing one, she said "my boss told me not to wear one as Im behind the window" - what a joke. Phones were down with no information to customers at all. It was the hottest week in the UK but we were unable to use outside swimming pool because some filter got broken. absolute joke to dont have a critical spares on side in case of any issues. The reception seemed not bothered at all and only displayed the notice that swimming pool is out of order without any indication how long this will take. Nobody on arrival. Unable to find property we booked. Went to pub to ask the question and yet rude woman asked me to leave because she is not reception and she could help if I tell her where do I stay (haha) which I didnt know from Sykes booking. Left and avoided the place. Property - owner feedfback Property itself great fit for our family. Very well equipped home. The frying pans were out of use but after communicating with the owner, I had replacement within hour (yes! within an hour). Owner very amazingly supportive, directed me to the property as Sykes booking website has failed to provide clear details how to find the property. Paul - the maintenance guy very friendly, came and resolved heating issue for me. He meant to come every day to clean the hot tub but he has not arrived in last 2 days - pity. Location amazing, quiet, green in the middle of nowhere really but with 25min drive to the beach. Local towns lovely (Looe charming). It was amazing stay! Id recommend 100%.And owner first class as I said - very supportive! Dont bother with reception and pub - you dont need them to have a lovely holiday !!

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• Emma - Verified booking

  This was our first time in Cornwall so we were really excited to stay in number 39.

  It is a really quiet, peaceful, safe place. In a great location, lots of space, clean and tidy. Fab facilities - most appliances seemed new. DVD player and dvds brilliant for the evening. Our children loved the fudge/shortbread/harribo gifts. Plenty of towels, and plenty of cleaning products too. There were some things that I felt i needed to mention: A long handle sweeping brush and a vacuum cleaner would be useful (especially the vac if pets stay) Instruction manual for warm water, shower, washer, leaving the property (what is required regarding bedding and towels), site facilities etc.. would be useful. New shower as the current one is not very powerful. Colander in the cupboard needs a good wash as it looks mouldy. One of the chairs needs fixing as one of the bars kept popping out and the table needs tightening up. The bedrooms are damp - bedding feels damp/cold every night, clothing feels damp and smells musty. We left the windows on the latch to help with condensation but nothing really worked. Wardrobes smell really musty so we couldn’t use them. Unfortunately we had to leave a night early as the dampness set off one of my children’s and husbands asthma. So we felt it best to leave early to ease the asthma cough/breathlessness. Apart from the dampness we had a lovely stay.

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• Shion - Verified booking

  The photos completely misrepresented the lodge.

  On arrival the hot water wasn't working. When I called the number from my bookung email I spoke to a very well meaning gentleman from the cleaning company. He was helpful and very apologetic but did let slip that the owner said they would contact us to let us know about the lack of hot water. I'm still waiting for this information from the owner. A plumber was apparently booked to come the next morning. No one arrived. The helpful gentleman from the cleaning company allowed us to move to the lodge next door which is owned by the same people. We saw the plumber arrive late in the afternoon so thank goodness we moved beforehand. The general disrepair of the whole lodge was very different to the photos. I would not recommend these lodges to anyone. Sykes Cottages who we booked through were helpful throughout and the gentleman from the cleaning company was too. However the owners severely let down the whole holiday.

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• Amy - Verified booking

  Beautiful little chalet.

  The website says to take tea towels etc but it actually had it all there. Was very clean and surprisingly spacious. We only stayed for 2 days as we were more in the area to see family than have a holiday. Would have been nice to use the pools, but it says only available if the chalet owner has a swim membership. We couldn't find that information anywhere so assumed we couldn't use it. Also the TV has sky but it was not working, it didn't think it was connected to the Internet. The Internet was working fine as we all connected to the wifi. Anyway the vast dvd collection saved the day. The key code is given as 1970 but actually its 1980 so we were lucky to get in. Improvements, add a park map to show where it is and where to park and maybe a welcome pack. We would definitely stay here again.

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• Emma - Verified booking

  Very clean and comfortable beds.

  A beautiful view right from the living room windows over the Tamar valley makes you feel like you’re on holiday. It was beautiful with a low lying mist in the mornings. The property does have a highchair (great condition) and travel cot ( not v good condition) and we bought ours which was a shame as the car was bursting and we could have left it at home. The lodge is very warm. The heating was set on a timer we couldn’t find and went off in the eve. We would have liked to sit up late with the heating on low. It was warm in bed though. Shower needs some attention. And not strong pressure. Couldn’t wash my hair in it. We will definitely come back. Pub on site not very clean or welcoming. Indoor pool was fun.

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