Holiday Cottages in Derbyshire with a Games Room

Reviews

What our customers say about their holidays

• Danielle - Verified booking

  The location is brilliant and the kitchen fantastically equipped.

  The twin beds, especially, were really comfy. But there was quite a few issues with our stay, which would have been more acceptable if the property had been priced lower, but for the money we paid we were disappointed. We did contact the owners a couple of time to help resolve issues, and they responded in a timely fashion, but it didn’t resolve the internet issue: -upstairs toilet incredibly loud with a prelonged flush- meant we didn’t flush it at night so didn’t wake the baby and kids but but the morning with no ventilation and upto 6 uses is stunk! -only 4 toilet rolls provided- we ran out on the last morning. On leaving we mentioned this to a member of staff who quite rudely told us it’s self catered accommodation so there are 4 complimentary rolls. I understand the sentiment, but having stayed at a number of holiday homes, basic amenities like this, at a home of this cost, are a basic expectation. Just put a few extra in a cupboard? - internet doesn’t work. The network “Haddon” that the users said we should use, on response to us contacting them, appears at odd moments fleetingly then disappears. There are 2 other internet options available that appear (MikroTik-6A13CC) which I imagine are the boosters? Have no internet access once you connect. We were unable to use the internet during our stay. - insufficient towels for the whole party. No towels in one of the twin rooms so the children had to share our bath towels. - kitchen table had a table cloth on which got grubby after the first day (we were eating all our meals at the house with 3 children) so we removed it and the table underneath was sticky- we cleaned it several times but couldn’t get it to a acceptable state. It’s a beautiful table but need some TLC to sort the stickiness. -lights all flickered, on the Sunday evening it was so bad in the kitchen we could barely see to cook! Again contacted the owners as concerned it was linked to the rain and there was a fault. They reassured us it wasn’t. If this info had been included, in a welcome pack, for example we would have considered it and interesting quirk! - living room is a little uninviting, some shelves or a few pictures on the wall would really soften it. - piles of dog poo in the grass out the back. Difficult for owners to monitor this during stays but wanted to make you aware. On another note just to make the owners aware during the heavy rainfall on Sunday the walls at the back of the house, upstairs and down became visibly damp and damp to touch.

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• Lorna - Verified booking

  V lovely couple who run the farm.

  They are obviously working very hard on their farm. However, they weren't very happy with me contacting them as regularly as I needed to for help with the problems we had. The farm smell was overwhelming as we're very close to the cow sheds. We needed help immediately because if the wind blows the wrong way the smell of the sess pit comes into the bathrooms. 1 table cloth made eating at the table difficult for 4 days as it couldn't be wiped down. The actual table is incredibly sticky, needs sanding and re varnishing. I asked for some spare table cloths and got 1 extra, so I ended up washing them and eventually went and bought my own. One of the farm dogs paid visits to our back door and barked at our dog, driving her crazy inside the cottage. Another night, she also barked at us outside, off lead. This meant I called the owners again and was reminded they get up early to milk and we'd awaken them. A different farm dog poo'd right outside our front door. One of the chairs at the dining table collapsed with me on it. I fell onto the floor and called asking for new chairs. I was simply asked if I could wait until morning. No one asked if I was OK. 2 chairs were dropped outside in the morning. I don't think that's ok. I don't think you work closely with the owners to resolve issues do you? Most of these issues are already published... some of these issues can just be resolved. It is a shame because they seem super nice, have a beautiful spot to share with guests and have a gorgeous working farm.

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• Stjohn - Verified booking

  This is a very good property, and the space is great.

  It was well-positioned in the centre of Buxton, easy to park two cars, and extremely comfortable except for one bedroom (hence losing one mark). The house is very well equipped. It was easy to park, and Morrisons is only a walk away. You could have a good holiday here without a car, as everything is so close. Of the three double bedrooms, one has the boiler in, with a sign to not switch it off. However, having the boiler on meant the room roasted, and was extremely difficult to sleep in. Also, the boiler timer ticked incessantly all night, and anyone switching a tap on made a very loud noise in the pipes in that room. You could also hear any noise in the room below from there. My son and his wife who were in the room did switch the boiler off so they could sleep, which meant we had no hot water to shower in the morning until he woke up and we could switch it on again. Inside the house was very clean. However, outside, the gate to the neighbour's back yard was broken and off its hinges (and we had a dog with us), and the passage between the two houses was scruffy, particularly compared to others in the row, with broken slates, etc. on the ground (hence one mark off for cleanliness). Overall, we were very pleased with our stay, which we felt was better than our expectations.

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• Andrew - Verified booking

  We have just returned from a very relaxing week at the Tom Wragg Suite.

  It is situated on a hill above Bakewell with a lovely view of the countryside. The place is on a working farm but there was very little disturbance from the farm itself. It was clean and comfortable and ideal for my family including our 3 dogs. The large kitchen was adequately stocked with pots, pans and utensils should you wish to cook (we were happy to eat out in the pubs in Bakewell and the surrounding area). It has a large lounge with a large screen tv. The bedrooms were of a good size, 2 doubles (1 with en-suite shower) and 2 twins) each with comfy beds. The only slight negatives were that we couldn’t use the wi-fi (we could log on to next doors from upstairs so wasn’t a massive issue) and the cistern in the main bathroom was very noisy and as it is next to the 2nd double bedroom it made for an interesting nights sleep. I really like Derbyshire especially the Bakewell area and if you are thinking of visiting with a group of up to eight people, you can’t go wrong with Burton Farm Cottages, Tom Wragg Suite. It is a lovely place in a lovely setting in a lovely area. I highly recommend it. Andy

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• David - Verified booking

  We found the photos of the front room on the website deceptive in that it made the front room look a lot bigger than it was.

  The downstairs was so small almost unusable especially if you had a young child. None of the top floor beds had linen on. We booked the whole cottage not just one floor! My wife was not feeling well so we needed the extra bed. Was forced to contact owner. I asked for an extra tray and dish rack as there was no dishwasher we needed the dish rack so plates etc could dry which they didn't without. What annoyed us was this request was ignored and we had quite a blunt text back saying linen would be left for us....but we shouldn't have had to ask! We had no welcome from owners. Signage to where park car needs replacing as you can't see it. Wasn't made clear in description that owners house was literally opposite. We had to put blinds down each day as anyone who walked past would stare in! Most mornings were quite noisy with either kids shouting on field behind us or some machinery work. Rooms need blinds to black out light! Bathroom and shower very good but need more hooks to hang towels.

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