Large Cottages in Helford with Hot Tubs

Reviews

What our customers say about their holidays

• Nicholas - Verified booking

  Lovely house in a great area, it’s a beautiful part of the world!

  Lovely beach nearby. Beds and pillows were comfy, sofa was comfortable but small for 6 people, although with the pool table you couldn’t really get a bigger sofa in. There is a hairdryer, iron, ironing board and clothes airer which weren’t listed. We really enjoyed using the hot tub and pool table. As a previous reviewer said, the hot tub is emptied and cleaned at the end of your stay so it’s clean for the next guests. They also came out one lunchtime during the week for maintenance. Although we weren’t aware they were coming so had only just got out of it but it’s good to know it’s maintained well. We realised the microwave was in the top oven thanks to previous reviews, but with no instructions we had to figure it out. I can see why others haven’t realised it’s there. The TV doesn’t have any terrestrial TV and only has access to streaming services so you need to have your own accounts to use it. (Martin you left your YouTube logged in, we signed you out!) Cleanliness was mostly ok, although when we arrived we found there was sticky drink that had been spilt on the sofa arm and floor which we cleaned up. The toothbrush pots in the bathrooms were used and still dirty. The BBQ still hasn’t been cleaned (as per previous review) we didn’t use it. Some cutlery and utensils had dried food stuck to them. The bathroom locks are very stiff, which has been mentioned in previous reviews but clearly nothing has been done yet to fix this. When we first arrived the house was really hot (the thermostats showed it was 26 - 28° in most of the rooms). We opened all the windows but couldn’t find a key for the patio door at the front of the house. We also had an issue with the door to the utility room, it actually fell off the hinges when we opened it, fortunately not onto one of the kids. We later found out it was newly replaced, but obviously not installed properly. There was no contact number in the information folder so we tried to contact the number in the booking email, but there was no answer. We did leave an answerphone message but didn’t hear anything. We tried periodically over the weekend and finally got hold of someone on Tuesday (we arrived on Saturday). Apparently the office is shut at weekends and bank holidays but they didn’t actually bother to contact us in response to the answerphone message when they were there. According to them, the key to the patio door has been lost and the management company made no offer to replace it for the owner, and the only thing they said about the utility room door was ‘it was ok when we left it’. Not helpful at all. No offer to come and fix it. Later during our stay we realised there is a leak from the ensuite shower which is above the front door and dripping through the ceiling. However, again we were unable to contact anyone to report it. I dread to think what would happen if there was an emergency because the management company are useless. Sykes Cottages and the house owners really need to address this. There is no recycling bin at the property so all rubbish has to go in the main bin, although we chatted to a neighbour who said there should be a recycling bin and we did see a recycling truck drive passed so no idea why this is not available.

  Read more less >

• Tanya - Verified booking

  This was meant to be a very relaxing family holiday.

  We found on arrival that the lodge was in very poor condition. There was pet and human hair in the carpet and in the draws! The property had a very offensive smell of a stale/mould. The cupboards in the kitchen gave off an awful musky smell. Myself and my disabled mother spent the first day cleaning the whole place and yet the property owners failed to have a decent working hoover or alternative dust pan and brush forcing me to clean the floor on my hands and knees! The hoover smelt so bad when switched on the bag has clearly never seen the light of day! It was like 50 pairs of old smelling socks! Needless to say I am extremely dissatisfied with the experience of our stay. No one should have to have gone on holiday only to have to spent the first few hours cleaning! I had to buy my own air fresheners to help keep the bad smells at bay. We were keen to leave the lodge on a daily basis but sadly the weather was not on our side and we spent many a rainy day in the lodge. The other thing is if it rains you have nowhere to dry your washing. A clothes horse would have been really handy! The place on a whole was not very inviting. The only decent thing was the hot tub. However I will point out that two of the head rests were missing and one day the owner left his bag of chemicals lying around and forgot to switch the hot tub back on. I have a young 3year old who luckily didn’t get hold of these chemicals. The owners were made aware of all of these matters but nothing was done to compensate us. The outside bbq was rusty and full of old coal which again the smell was just horrendous, safe to say we didn’t use this but it would have been nice to have had the option given it was advertised as having a bbq. The sofa bed is just awful! It is made up of springs and no padding, this is not fit for anyone to sleep on and my daughter complained each evening from how uncomfortable it was! On the last day the owner called and left me a voice message to say a new WiFi router was being installed. We came back to the lodge to find a new router but no instructions on what the new password was so we had no use of the telly or WiFi connection which was very disappointing! The mobile number I had been emailed wasn’t connecting and the office was closed. All in all a dry disappointing stay at Keylow and I would like to be compensated for spending a week feeling miserable in a holiday lodge with misleading pictures and information on your website.

  Read more less >

• Catherine - Verified booking

  Had a lovely week at Polurrian House with family last week, the facilities were great and the location is stunning.

  So many local, beautiful beaches, walks and places to visit. You can watch the cows at the local farm from the balcony coming out in the morning and coming back to bed late afternoon which is nice. The house is on a sort of little complex with 3/4 other houses either occupied by their individual owners or by other people on holiday. The house has 3 good sized rooms with ensuites, and 1 with no ensuite but is next door to a bathroom. The house is stated as having a secure garden for dogs, and it is fully fenced, however, if you have a dog smaller than a small beagle size there is a possibility they will get through one side of the fence into the next doors garden. You have access to 3 car spaces (number 3, the garage behind it and the space between them). The description stated 2 spaces when we booked, but in the documentation the house has inside it mentions these 3 spaces. The house in general was spotless, cleaned to a very high standard and lovely welcome gifts provided when we arrived. A few things to note for the servicing team/owner that if we don't mention you may not know about, is that the bedroom door downstairs to the room without an ensuite, once you shut that door, you will struggle to get out of it without an almighty tug. It needs shaving slightly to fit well. Also the same for the downstairs bedroom with single beds, the ensuite door does not shut at all for the same reason. We couldn't find a light switch that worked either the front or back garden lights, so using the hot tub after dark was a bit hard, probably just the bulbs needing changing. Other than those easy fixes, a great holiday home, highly recommended

  Read more less >

• Mark - Verified booking

  This holiday home is perfect in every way.

  It is immaculate, homely and there is nothing it doesn’t have. It is STUNNING, MODERN with the most BEAUTIFUL views!! It is perfectly located with lots of beautiful places to visit: the Eden Project, Truro Cathedral and Trelissick National Trust. Although we visited for Christmas, the beaches are still just as beautiful and there are several to visit including Perranporth and Loe Beach. There are beautiful local walks, pubs within a mile and Truro town centre about a 10 minute drive. There’s an Aldi and Tesco Superstore, so you can pick up your groceries, beverages or any basic necessities you might have left behind. The owner is super helpful and will actually go above and beyond. Gave us a full tour and went over anything we wasn’t sure about or how to use. E.g. How to turn on the hot tub, use the EV Charger…. Honestly, there is everything onsite: Patio heaters, travel cot, baby gates, board games even olive oil, washing powder, herbs and salt & pepper. If you are not sure about anything you need to take, message ahead because I guarantee you probably don’t need it. The only thing I couldn’t find were baby monitors and the owner immediately offered to go purchase. This was super kind but we didn’t need them in all honesty, this demonstrates how the owner will go above and beyond to make your stay as safe and as comfortable as possible. We loved every minute and look forward to revisiting in summer. Thanks Sam and Carnon Gwel for the most perfect Christmas 2024!!

  Read more less >

• James - Verified booking

  Very nice house, and cleaned immaculately.

  Lovely linens on the beds, big fluffy towels. Slept like babies. Kitchen is very well stocked , with lots of pans and pots, plates .etc Big dishwasher was a big help. Some of the doors stick but with a bit of a push they'll give. The garden and outside area is amazing. Nice outside furniture and a balcony that you can see the sea from. Hottub was lovely and toasty too. Sadly the neighbour did put a slight downer on the holiday. We had just got our bags in and he knocked in, asking us to move our cars ASAP, as it was blocking his garage. As you look at the property, it was the neighbour on the right. Also mentioned that we "shouldn't be loud in the hottub, or up late with loud music" Not Polurrian House owners fault, the property is lovely. One thing I will say is the fences in the back garden are very low. Our dog cleared them no problem. If you have an escapologist dog would advise long line. TV in living room is on a really good swivel bracket and can move to any position, and is 4k. Really glad I took my PS5 down with me. Very nice place. Would recommend.

  Read more less >