Holiday Cottages In Salcombe

Reviews

What our customers say about their holidays

• John - Verified booking

  Lovely property and we had a great stay.

  There were one or two niggles, as below: 1). The blinds in the living room - on our first evening I let both blinds down and they were fine when we went to bed - in the morning, both sets of canvas had fallen off the rollers and were in a heap on the floor. As the canvas is only stuck to the metal roller with sticky tape, this is bound to keep failing - quality blinds of this type usually have a slot cut along the length of the metal roller so the top of the canvas can be pushed and fixed into it. I would politely suggest that the owners replace what they have with some that are made like this. If they fix what's there, it will fail again. I did make them aware of the problem and I presume it will be rectified promptly. 2). There is a significant draught coming through the double-glazed master bedroom window. It's actually coming in through the part of the window that opens, along the left and bottom edges. That window doesn't look very old - as a double-glazed unit it should be sealed, it's been poorly made. If it is still under warranty the owners would be well advised to contact their supplier so they can fix it. Apart from the draughts, it doesn't keep out the noise of the local seagulls, who like to land on the roof and squawk loudly at dawn! 3). We had trouble locating the parking space - some slightly clearer directions as to its whereabouts would be welcome. As it happens I didn't use it anyway because it is far too small for my Insignia - you would only get a very small car in it. Also, as there was a vehicle was parked alongside it, and another one in front of the adjacent garage, it was impossible to turn round. This meant we would have had to back out right down the long lane every time we wanted to go out. I did this once and that was enough. As the walk from the space to the house is so long, it seemed pointless going through that pain anyway so I parked on the streets. 4). When we arrived the kettle was broken - I only mention this because the owner came straight round and replaced it so I just wanted to say, excellent service! Aside from these niggles, the property is sizeable, has loads of character, was clean and well equipped. The views from the kitchen and master bedroom are truly stunning. I think the price is fair, considering Salcombe is a very upmarket seaside town. I was impressed that someone came around with a new kettle the moment I reported that the one supplied was broken - this was excellent service. Highly recommended.

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• Fiona - Verified booking

  The property was ideally situated but be aware it is on a hill (fine for us) Very dissapointed, the approach to the property was un Kempt and weeds approaching the property.

  The garden grass was about 8 inches high, over grown and should have been cut and tidied there was no excuse for that as a holiday rental other than poor management. The property it's self needed a through DEEP clean....dirty, kitchen cupboards didn't shut properly, broken shelves in the fridges. The furniture and carpets in the front room need changing and up grading! setee seriously stained so it the carpet and rug.... (Fortunatly I took my own throws) other wise I certainly wouldn't want to have sat on it. There is also damp coming through the wall of the front bedroom. Stairs are steep, NO baby gate provided however we did ask and were declined. We also asked to take our own to be told it the pressure caused any damage we would be liable.....absolute joke considering this is not a highly maintained property. There was no concern regarding safty of a toddler! It was nice to have the table tennis in the garage. They also lost console games however the wired to these also need replacing, This property needs care and attention and bringing up to a higher cleaner standard and maintenance issues need addressing also the damp in the bedroom. The garden should have also been kept clean and tidy, This property is neglected which is such a shame Next door is a rental too and unfortunatly the owners adult children liked to party till 03.00 am dispite asking to be quiet!

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• Mr R Jackson - Verified booking

  We have stayed at the house 3 times and love it.

  It is great to see work done on it each year, e.g. bathroom and paint outside. However a few things to note which I hope will be of benefit and some perhaps worth passing onto owner: -The top bedroom in roof can get seriously very hot in warm weather as there is no airflow (we brought a fan this year to help). This can be improved two ways; (1) fit an opening window behind bath (the current window doesn't open and double glazing has blown so likely needs replacing in due course), (2) the blocked up window behind wardrobe is painted black outside and this acts as massive heat soak (wall gets very hot)! Could it be painted another colour? -The lawn was not cut for a good few weeks (same last year), would have been nice since we have young children -Master bedroom on 1st floor has some large cracks in wall and could do coat of paint -Rear downstairs lounge has several areas were plaster/paint is failing and could do with repair (might be damp?) -Twin room has some broken bed slats. The frames were also very loose (I tightened some with allen keys start of the week). Thanks, Ross PS we would like to stay there again next year for salcombe week (7th July next year)

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• Clive - Verified booking

  Chota House is a lovely house, but a few things we weren’t happy about; no key safe- we collected the keys after searching for the office and getting very wet ( a couple of vans were parked outside the offices, obscuring the sign).

  The microwave was un-useable - none of us could get down on the floor (it was mounted 4” from ground)! When we arrived, we found the toilet in the single bedroom at the end of the corridor was dirty! Also no towels provided in that room. ( Coast & Country were notified and immediately sent the required towels). Later in the evening, when one of my guests went to bed, she found a pair of dirty boxer shorts between the wall and the bed! On the Saturday we noticed a damp patch on the ceiling. When I investigated, I saw that the floor behind the toilet was wet. Water was dripping from the bottom of the cistern. I isolated the water supply and notified Coast & Country. A plumber was onsite within an hour - very good service. Perhaps if the toilet had been cleaned the leak would have been noticed. Coast & Country were very professional and helpful and dealt with our problems promptly. As we were reminded constantly about the cleanliness and tidiness, as well as stripping all the beds, and all by 10am, with a warning that £200 was at stake, I will expect a rebate from the monies paid. Photos can be supplied.

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• Roberta - Verified booking

  The Chota House is lovely but it’s definitely not being looked after properly.

  The kitchen area surfaces were dirty, the cupboards were disorganised with too much crockery etc and there was nowhere to store food. There wasn’t a single bar of soap in the house and most of the cleaning products were watered down to non-existence. We were badly let down by the non arrival of a new Dryer, which was made worse by the fact that we had to always contact them. Also, no explanation was given for the lack of a DVD player, a basic item where my grandchildren were concerned. There is no key safe, meaning that after a long journey one has to walk into town - not very far, but I got lost, to pick up the key. They seemed to think only one key sufficient for 6 of us but reluctantly gave us another. The bedding for the sofa bed was disgusting and we had to ask for sheets etc. Considering the list of what they require you to do when you leave it’s a wonder we handed in the key by 10am. I would visit Salcombe and probably The Chota House again..but only if it was no longer managed by Sykes.

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