Large Dog Friendly Cottages in Suffolk Coastal District

Reviews

What our customers say about their holidays

• Mr Brian Bennett - Verified booking

  We did send an email regarding the cleanliness of the property at 23.02 on 17 November but have not received any reply. Bathrooms appeared to be as used by previous residents and not cleaned perhaps for a considerable time - a gross hair ball was in the bath and what looked like hair and toothpaste all over the sink. There was an unpleasant mark on one bath towel and on stripping the bed the pillows were stained and the mattress cover stained - really disgusting!- we took pictures if required. The kitchen had food residue in the sink and crockery and pans , very unpleasant. The house itself was fine and a lovely position and we have stayed in Suffolk secrets properties before and are staying in one in Southwold first weekend in December. This is the first time we have had this experience and it has made us a little unsure of going to unknown properties. We have stayed at Thallassa in Aldeburgh on many occasions and cannot speak highly of them for quality and cleanliness.

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• Mrs Jackson - Verified booking

  This cottage was lovely - a really lovely quiet retreat for us having had a ridiculous busy year up to June. We really appreciated the well stocked kitchen (with pans etc) and nice equipment plus the lovely space for entertaining had we had a group with us. We alo appreciated that the TV and Satellite worked well and the location was great with two pubs nearby and the deli for buying dinner and lunch essentials. So close to the marshes for birdwatching and you can walk into Southwold via the bridge and back again over the ferry and evening walks on the beach - fabulous. I also recommend the coffee and cakes at the Tea Shack in the main village and the Anchor pub for food. We slept in the annex as this is the biggest room (and the main bedroom is somewhat dark i.e. no much light coming through), but the annex is superb with the doors on to the patio. In all we were able to completely relax and will likely book again.

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• Mrs Heather Goodchild - Verified booking

  We arrived at the property at 4.10pm. There was dirty linen and towels in every bedroom. The bathrooms were dirty and the kitchen was not clean. There was no clean bed linen anywhere. It took me half an hour to contact anyone. I had to contact the owner in the end he was very apologetic but this did not help us as we had had a long journey in 31 degrees. He contacted Suffolk Secrets and it was arranged that they would call in the cleaning team . I explained that we couldn’t stay in the house and we sat in the gardern.The cleaners actually arrived at 6 pm. So by the time they had cleaned it was 7.00. They were very efficient and very apologetic although apparently it was unclear how this had happened. So you can understand why I would not make a recommendation to anyone. I have made an official complaint to your complaint dept.

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• Mrs Sara Sawers - Verified booking

  Overall, a lovely, well positioned property. We found the bifold doors in the kitchen heavy to open and close which meant, in winter, one might let out more heat than ideal. Also, we always had to enter the property through the front door and could not walk from the car, through the back garden and into the house without one of us having first gone in through the front door to open the bifold doors. The grass had not been cut before we arrived which made it harder for us to clean up after our dog. We would have liked a couple of small, lidded dishes for cooking things in the microwave. These are all small niggles but for £800 per week it needs reporting. The property is well placed to visit local attractions and, although it is on a main road, we didn't find that too bothersome.

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• Ms Bromley - Verified booking

  We love this cottage, so relaxing, well equipped and clean and easy with the grandparents staying too in the annexe. Great enclosed garden for the dog and a short walk to coop and black dog deli for everything we needed. Thank you, we have been before and will rebook again. Really need a second kettle in the annexe. There was one last time but not this time. Would have been helpful for the mature members of our party to have their own team making facilities. We also failed to get the towel rail working in the annexe, the switch may have been in the locked cupboard. Overall though we love it here and will return. Many thanks and also thank you to housekeeping for bringing us spare sheets and towels.

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