Big Cottages & Group Accommodation in Hunstanton

Reviews

What our customers say about their holidays

• Judith - Verified booking

  Pretty awful.

  Had I known it was semi-detached I would not have booked - I go on holiday to get away from other peoples diy, noise, gaze etc. The sea is visible - just - from parts of the bungalow - after you look past the Indian restaurant opposite - the cooking fumes from which mean opening any of the front windows is not pleasant for most of the day and evening. The litter bin directly opposite the lounge does offer good entertainment in the mornings as the seagulls skilfully get out all the previous evenings take-away remains and see what’s left for them - sadly the rubbish stays in the road. The kitchen facilities are very poor - the fridge is on its last legs keeping things vaguely cool at best - it also tips forward when opened. Very very limited cooking facilities - should be made clear there isn’t a normal cooker or hob. The ‘sofa’ was very poor - a series of cubes that drift apart as soon as you sit on them - my back soon let me know just how poor quality the sofa and bed were. The bungalow is very small - how on earth 6 people would fit in I have no idea - I found the bungalow very cluttered and 8 highly scented reed diffusers in the small space were sickeningly overpowering . The bungalow is a goldfish bowl - wide open to the close gaze of the public from 2 sides and neighbours at the back - there is no privacy at all. Curtains would help in the back bedroom as the streetlight shines straight through the Venetian blinds at night. On arrival - stickers on the doors made clear that the bungalow is ‘under CCTV surveillance’ - why? - surely this is something that should be declared and explained as part of the property details? I have never stayed in a Sykes Cottage under CCTV surveillance before - it was quite a nasty surprise. I wonder if there are cameras inside too? The fact that my movements were being monitored - by I knew not whom or why - along with the very dodgy parking arrangements - not somewhere I would go in the dark - being at the property made me feel very unsafe and uncomfortable indeed. The ‘welcome notes’ made a big thing of what to do in the event of problems with the neighbours and ‘forbid’ you being outside the property between 10pm and 6am - a really dreadful atmosphere to set. I abandoned my stay at this property half way through - such was the level of discomfort I felt just being there. I have awarded one star for the fruit basket and the fact that the bungalow wasn’t dirty - it wasn’t spotless by any means but it was ok. However, the negative aspects far far outweigh anything positive and I would not recommend the property in any way.

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• Hasina - Verified booking

  We really enjoyed our stay at Troon Cottage, perfectly sized for 4 adults, 2 seven year olds and a toddler.

  The adults slept on the middle floor with kids in the top floor bedrooms. I was a bit worried the property would be a bit too grey from the pictures online but it’s tastefully done and feels cosy yet spacious at the same time, like a home. The kitchen was well equipped we found, plenty of cupboard and fridge space for all our food, and the cooker and dishwasher worked well. We found that the stair-gate needs to be replaced downstairs, it’s a bit fiddly and comes off at the hinges when you go to lift it, it’s not secure and would have been a problem if our toddler was one of those who likes to stress-test everything in the house! There was also a stair-gate missing on the top floor despite what it says on the listing - not an issue for us but might be for others. We had requested a highchair and cot; the high hair we managed to find in the store room located in the cosy, but the cot was not set up (I had called Sykes to make sure and didn’t just rely on my online request). Luckily we had ours with us as we were heading elsewhere after our stay, not sure what we would have done otherwise, and our toddler sleeping with us was not an option. The heating was tricky to control - we had set the timer for specific times. I suspect the radiators need bleeding, just to be sure that it’s not a bigger problem. We managed with sweaters but it would have been nice to have that option. It would be really handy to have better instructions for the electric heaters too (what all the options mean) , might have been us but even so, better to have than not. When we stripped the beds we found the mattress covers and duvets to be stained (at least in our room) which wasn’t great if I’m honest. A bit of bicarbonate of soda and strong stain remover in a hot wash would do the trick, leaving everything nice and white. An extra set of keys would have been great - as much as there is a key lock, having an extra set takes away the pressure of having to coordinate timings.m and provide a bit of flex. It’s something we noticed was commented on in the guest book. For all the above reasons I’ve given the property four stars across all aspects. We would however stay here again, it’s a lovely property, close to town and an easy drive to other parts of Norfolk that we wanted to explore. We’ve already recommended it to our families and friends. Book it if it’s available!

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• Lynn - Verified booking

  Kittiwake Cottage isn’t as reflected on agents website.

  For a relatively high price property Kittiwake Cottage is tired throughout and this is not just end of season tired. The online pictures are not current, perhaps they are from when the cottage first came on the holiday market as the furnishings do not reflect their current condition. Too many issues have been left unmanaged including a leaking en suite shower, a rusted plug hole in the downstairs WC, a blocked shower tray and dirty tiling. The dishwasher trays are so badly rusted we couldn’t use it with fear of making us ill, just as well as it also leaks! A good kitchen let down by poor quality pots pans and appliances. The sofas and chairs are very uncomfortable and unclean. It’s unusual for a holiday let not have a guest book to give feedback on the stay so perhaps some of its issues haven’t been recorded which is why these haven’t been rectified. All in all it’s a potentially good property with double parking in a great location. It does though need freshening up throughout with some new furnishings, fix the issues and the odd top level touch such as bedroom TV’s to make it what it really should be!

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• Jackie - Verified booking

  The property was lovely.

  This was a family get together and one of the reasons that we booked Troon Cottage was the different living areas, so that there was space for everyone. The main living room was bright and spacious with room for everyone, but there were other nice spaces to use. The whole house was roomy with, large bedrooms and en suites, and had a really welcoming feel. The kitchen was well equipped with plenty of room for us to all eat together. The beach and town centre was close by; unusually, we didn't use cars at all during our stay. The only reason that I marked cleanliness down slightly was that a couple of the shower heads could do with de-scaling and one shower was slow draining. This was not a big deal and the property was certainly clean enough to feel safe in the current pandemic. This is the first time we have used Sykes but would not hesitate to use them again and would visit this property again. As an aside; the fact that your website opens a new tab when viewing a property makes it much easier to use than other companies; it is easier to view multiple options and to keep the main search open

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• Colin - Verified booking

  Having used this bungalow last year we had no hesitation booking again for this year.

  Unfortunately things were not as they were last year, site improvements had taken place with decking in the garden however we were faced with the following upon arrival - Half eaten food in fridge, Dirty plates and saucepans, Dirty oven (possibly mold), Dirty air fryer, Mud on floor, Rubbish in rooms, Mis-functioning TV, Dog hairs and smell plus a number of other issues. All these things are not what you'd expect when starting a holiday, I go on holiday to relax, not do the cleaning. The more important and I feel serious concern has to be the owner failing to respond to any attempts to contact them. Phone, text and emails all went unanswered. I even contacted the booking website who were very helpful but also had difficulty in making contact. Upon my return home I emailed the owner with all this information and more together with photo evidence showing what was found, again after a week no responce. The serious question has to be 'what would someone do if a serious situation arose with the property and you were unable to safely continue your stay, who do you contact?' I'm still awaiting a reply!

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