Large Cottages in Porthcurno with Hot Tubs

Reviews

What our customers say about their holidays

• Nicholas - Verified booking

  Lovely house in a great area, it’s a beautiful part of the world!

  Lovely beach nearby. Beds and pillows were comfy, sofa was comfortable but small for 6 people, although with the pool table you couldn’t really get a bigger sofa in. There is a hairdryer, iron, ironing board and clothes airer which weren’t listed. We really enjoyed using the hot tub and pool table. As a previous reviewer said, the hot tub is emptied and cleaned at the end of your stay so it’s clean for the next guests. They also came out one lunchtime during the week for maintenance. Although we weren’t aware they were coming so had only just got out of it but it’s good to know it’s maintained well. We realised the microwave was in the top oven thanks to previous reviews, but with no instructions we had to figure it out. I can see why others haven’t realised it’s there. The TV doesn’t have any terrestrial TV and only has access to streaming services so you need to have your own accounts to use it. (Martin you left your YouTube logged in, we signed you out!) Cleanliness was mostly ok, although when we arrived we found there was sticky drink that had been spilt on the sofa arm and floor which we cleaned up. The toothbrush pots in the bathrooms were used and still dirty. The BBQ still hasn’t been cleaned (as per previous review) we didn’t use it. Some cutlery and utensils had dried food stuck to them. The bathroom locks are very stiff, which has been mentioned in previous reviews but clearly nothing has been done yet to fix this. When we first arrived the house was really hot (the thermostats showed it was 26 - 28° in most of the rooms). We opened all the windows but couldn’t find a key for the patio door at the front of the house. We also had an issue with the door to the utility room, it actually fell off the hinges when we opened it, fortunately not onto one of the kids. We later found out it was newly replaced, but obviously not installed properly. There was no contact number in the information folder so we tried to contact the number in the booking email, but there was no answer. We did leave an answerphone message but didn’t hear anything. We tried periodically over the weekend and finally got hold of someone on Tuesday (we arrived on Saturday). Apparently the office is shut at weekends and bank holidays but they didn’t actually bother to contact us in response to the answerphone message when they were there. According to them, the key to the patio door has been lost and the management company made no offer to replace it for the owner, and the only thing they said about the utility room door was ‘it was ok when we left it’. Not helpful at all. No offer to come and fix it. Later during our stay we realised there is a leak from the ensuite shower which is above the front door and dripping through the ceiling. However, again we were unable to contact anyone to report it. I dread to think what would happen if there was an emergency because the management company are useless. Sykes Cottages and the house owners really need to address this. There is no recycling bin at the property so all rubbish has to go in the main bin, although we chatted to a neighbour who said there should be a recycling bin and we did see a recycling truck drive passed so no idea why this is not available.

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• Linda - Verified booking

  Beautiful, well equipped, comfortable property that we wouldn't hesitate to recommend.

  Easy walk to the beach and coast path. This would have been a really great holiday if it had not spoilt at the end of the week by poor customer service from Sykes. See under. Please note that I am happy for the below not to be included in my review as it has little to do with the property or owners, however, I would like my comments seen by the owners as they were not given an opportunity to respond and I would like them to see my feedback regarding the cleaning company... We have made several bookings with Sykes as we have found their properties are absolutely lovely but, their customer service is lacking. As long as all is well Sykes customer service is perfunctory but, this changes to very disappointing if you encounter a problem, they just don't want to know. Our car broke down the afternoon before we were due to leave our Sykes property. I called Sykes to ask if we could extend our stay or at the very least leave our luggage in the sizeable, double, undercover car port for a couple of hours. Both requests were refused point blank and the Sykes representative refused to even contact the owner to request either. We were only offered a full weeks further stay at the property at the full rate. I accept that extending our stay by a day or two may not be possible (despite the property being vacant for the entire following week), however, to tell me that we would not even be able to leave our luggage in the large car port for a few hours as it would be in the way of the cleaners was just obstinate. This left us with children, a dog and all our luggage without anywhere to go on a cold rainy February morning whilst our car was being fixed, as we had to vacate the property at 10am. Luckily when the cleaners arrived and we explained the situation they were more than happy to accommodate us however they could, and we were able to leave our bags in the car port for a couple of hours whilst our car was being fixed. They had parked in the neighbouring property where they were also cleaning and said that we and/or our luggage would not be in the way at all. Sykes could have saved us an evening of worry about what we were going to do the next day without a car had they just been a little bit more considerate and accommodating! A sincere thank you to the cleaning company that services the property we were staying in, they were so very kind, unlike Sykes.

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• Colette - Verified booking

  The cleanliness was good, however we found an empty chocolate wrapper and half eaten pack of Doritos under one of the beds.

  A pair of oven gloves would be useful. On the second day of our stay I put a load of washing into the machine. The house manual had instructions for how to erect the clothes airer - I hunted high and low and could not find it. There was no washing line outside to hang the clothes on either. I phoned Sykes and asked if they could contact the housekeeper to find out where it could be found. I was told this would be dealt with on the Monday since it was a weekend. I phoned again on Monday and was told they would phone the housekeeper and that they would bring out an airer that day. It never turned up. I phoned again on Tuesday - and received a call to say the airer was in the downstairs cloakroom - which is was not. So I was told the housekeep would bring one out - it never turned up. At this point I just gave up. I had to use the tumble dryer to dry my several loads of wet washing during the week, which I was loathed to do, and would incur increased electricity costs. Some of my washing could not be tumble dried so I had to hang it on hangers all around the house. All around not a very satisfactory service from Sykes, which considering I had paid just under £2500 for a week, was very disappointing.

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• Margaret - Verified booking

  This was a good, modern property with a lovely view across the bay and close access to the beach.

  There was ample parking for two cars and was situated on a private road. It was clean, well furnished and had all the facilities needed for a great holiday, including the hot tub which could be hired at an extra cost. Our boys loved it. The welcome hamper was great and exceeded expectations. The only addition we would suggest to the facilities is that the owner provides cutlery suitable for younger children as our two found it difficult to handle the large cutlery provided and had to eat meals using a spoon! We particularly liked the idea of a report booklet so that any problems could be remedied quickly. Whilst we were there, we had problems with the DVD players not working. This was remedied promptly the next day. Thank you for the quick action. Every room in the house had a TV with DVD player attached to, I think, 3 of them. Whilst they were an asset for rainy days and allowed for different family choices of viewing, we felt that one in every room was rather over the top. Having stayed in this area of Cornwall for a good many years, we'd recommend Hagar Vor for a really good holiday.

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• Martin - Verified booking

  Really lovely property with everything you need supplied.

  Hot tub is perfect after a day out and so relaxing. Great to see the spa maintenance team doing a complete valet when we were leaving so the tub is emptied, cleaned and refilled ready for the new arrivals. Did see on previous review the tub was not ready and now know that it takes a little while to get to temperature after the valet. Be patient and it will be up to temperature and you know it has been fully cleaned and sanitized for you. Pool table is a great extra to play when you are in the property. Somebody did say they could not find the microwave but it is a setting in the top oven so you may need to google the oven settings to get the correct one. If I had any negatives it would be the TV is internet only so you need subscriptions to watch any normal TV but it did not spoil our brilliant stay.

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